Customer Service Executive Assistant

QUENNIE ANN INOCENCIO PLAZA

*** ******* *** ** ******* T3G5E1

Mobile # 587-***-****

Email address : *******.*@*****.***

Linkedin Profile: http://linkedin.com/in/quennie-ann-plaza-17599468 HIGHLIGHTS OF QUALIFICATION:

19 years of experience and expertise in Administration, Customer Service, Sales, Supervisory works and Public Relations.

Excellent team player, self-driven, capable of taking initiative, enthusiastic, well-organized, analytical and highly communicative.

A multi-tasker; Manages long hours of work and can efficiently handle stress and pressure.

Excellent English Communication Skills.

Computer Literacy: Microsoft Office (Word, Excel, Power Point) Mac OS X Software Application

Silverfast Archive Suite 8 Scanner Software Application JOBS PROFILE:

● Executive Assistant to the Director, Public Relations Officer and Administrative Assistant Moonshadow FZ-LLC

Dubai Media City, Dubai, United Arab Emirates.

June 01, 2015 - August 15, 2018

Duties and Responsibilities:

- Handles administrative tasks such as email and phone correspondence, generates data archiving system, handles payment of company’s invoices, and assist employees in all other office needs.

- Functions as an Executive Assistant to the Director by arranging meeting schedules, answers urgent mails or calls on his behalf, manages his personal and business accounts, arranges travel and hotel accommodation and generates update reports regarding company concerns.

- As Public Relations Officer, I handle the company’s and its employees’ official documentations and represent company in public and legal affairs.

● Administrative Assistant and Public Relations Officer Let The Change Be FZ-LLC

Dubai Studio City, Dubai, United Arab Emirates

July 01, 2012 to May 31, 2015

Duties and Responsibilities:

- Phone and email correspondence.

- In close liaison with clients regarding recordings, costings and all other queries.

- In constant communication with advertising agency’s production and creative team in conjunction with voice over projects.

- Manages international artist’s flight bookings and hotel accommodations.

- Generates quotation and invoices.

- As a Public Relations Officer, I handle the company as well as its employees’ legal documentation.

● Salon Supervisor and Receptionist

French Beauty Center

Jumeirah Beach Hotel, Dubai, United Arab Emirates

March 26, 2006 to June 30, 2012

Duties and Responsibilities:

- Handles salon inventory; monitor and supervise salon supplies.

- Handles all incoming calls ensuring all customer queries and request are handled in polite and efficient manner.

- Attends to all customer needs and concerns ensuring their utmost comfortability and satisfaction.

- Manages customer complaints ensuring that their concerns are handled promptly.

- Handles all billing procedures at the reception desk and reconciliation of funds at the end of the day work.

- Promotes services, products and discount packages.

- Performs all other administrative duties.

● Sales Representative

EEA Enterprise

Villa Abrille Street, Davao City, Philippines

November 1, 2002 -April 30, 2003

Duties and Responsibilities:

- Presents and sells company products and services to current and potential clients.

- Prepares action plans and schedules to identify specific targets.

- Prepares presentations, demonstrations, proposals and sales contracts.

- Keeps updated with new knowledge and technologies concerning product line.

- Prepares variety of status reports concerning client activities and transactions.

- Participates in seminars, conventions and telemarketing events.

● Customer Service Facilitator and Parts Inventory Clerk Solid Electronic Services, Incorporated

(Authorized Service Center of Sony and Aiwa Products) 264 Osmena Boulevard, Cebu City, Philippines

January 20, 1999 - October 25, 2002

Duties and Responsibilities as Customer Service Facilitator:

- Receives customers and units on the reception area.

- Encodes, issues invoices and documents, and assigns units for repair to technicians.

- Calls customer upon repair of units.

- Thoroughly checks customer units before receiving and releasing to customers.

- Processes other customer transactions such as ordering and selling of unit accessories. Duties and Responsibilities as Parts Inventory Clerk:

- Releases of spare parts to technicians for units’ repair.

- Orders spare parts and returns unused spare parts to the Central Parts Department.

- Performs monthly inventory of spare parts for auditing purposes. EDUCATIONAL ATTAINMENT:

Business Administration Certificate

Bow Valley College- Calgary, Canada.

Expected Date of Completion: June 21, 2019

Bachelor of Science in Physical Therapy

Davao Doctors’ College- Philippines.

1992-1997

6 Months Live-in Caregiver Program

Fil Canadian Training Center- Philippines.

February 28, 2005 to August 29, 2005

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