Tisha N. Ahmad
Plano, TX ****5
Objective - To obtain a position in my field of experience, where I can utilize my skills and advance with a growing company with the ability to remain focused and productive each day though tasks may be repetitive ability to work effectively with all external/internal contacts and building a positive working relationship.
Education and Skills:
•Licensed in Health, Life, Fixed Annuities, Property Casualty and All-line Insurance
•10 years licensed as a Notary for Pennsylvania/Loan closings and Texas
•8 years of sales experience and 15 years of Customer Service
•Estimate RCT, Ricochet
•Excel, Outlook, typing, Five 9
February 2019 -Present
Making outbound to customers who are looking to change insurance plans, estimate the cost to rebuild home using RCT calculation, speed to contact software, explained coverage and limits of liability.
Customer Service Specialist (PT)
Assist customers over the phone registrar account, schedule appointments for patient who needs to speak to a doctor regarding symptoms, contact the pharmacies for prescription.
June 2018- Febuary 2019
Humana Sales/ Customer Service
Selling Medicare supplement plans, PDP and Medicare advantage plans
Explained coverage and coverage gap
up -sell dental and vision plans
changing plans to fit the needs of the customer
Assist with Doctors and Pharmacy
Explained the deductible and cost sharing
September 2017- Present
Claims Adjuster Assistant (seasonal contract)
•Assisted Desk Adjusters and field Adjusters
•Received inbound calls for initial call for scope of loss in homes
•Review homeowners, dwelling, and fire policies
•Explained deductibles and covered loss, exclusions of the policy with Contractors
•Approved equipment for the home of dry wall and other materials.
•State Farm Auto Claims
August 2014- 2017
Towers Watson/One Exchange
•Assist retirees with enrolling in Medigap, Medicare advantage plans, PDP drugs going over plans specific, deductibles, and funding reimbursements.
•Look up doctors, specialist and wellness
•Adhere to CMS guidelines
•Entering drug prescriptions
•Verifying information (SSC, Lynx, Outlook, Empower, Navigating program.
•Inbound and Outbound calls
•Typing and data entry
July 2013-August 2014
Corporate Call Center/HCSC
Blue Bell, PA
•Assist customer with enrolling in Medicare Advantage plans, PDP and Med Supplement Plans
•Discuss rates, deductibles
•Looked up doctors, hospitals and specialist
•Entered information into data base and looked up drugs on IBX website
•Maintain a high sense of priorities and use solid judgment in making routine decisions and communicating those decisions to the appropriate parties.
August 2010-June 2013
Hartford Insurance Company
Customer Service/Sales License & Health, Life and Fixed Annuities
•Assist AARP Medicare Customers on Medicare Supplements Plans and Coverage
•Process payments on Medical Premiums
•Part D Sells
•Verify claims, payments, status, and coverage to Providers, outbound and inbound call center
•Ability to quickly navigate between multiple applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) Proficient and experienced PC skills that demonstrate efficient use of windows applications and corresponding functions (copy, cut, paste, toggle, etc) including ability to quickly input / retrieve data while working with customer on the telephone.
Professional Organizations: Helping Hands, Chamber of Commerce, National Notary Association