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Customer Service Sales

Plano, Texas, United States
June 01, 2019

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Tisha N. Ahmad

** ********* *****

Plano, TX ****5


Objective - To obtain a position in my field of experience, where I can utilize my skills and advance with a growing company with the ability to remain focused and productive each day though tasks may be repetitive ability to work effectively with all external/internal contacts and building a positive working relationship.

Education and Skills:

•Licensed in Health, Life, Fixed Annuities, Property Casualty and All-line Insurance

•10 years licensed as a Notary for Pennsylvania/Loan closings and Texas

•8 years of sales experience and 15 years of Customer Service

•Estimate RCT, Ricochet


•Excel, Outlook, typing, Five 9

•NICE, Bamboohr

February 2019 -Present

Allstate Insurance

Sales/Customer Service

Making outbound to customers who are looking to change insurance plans, estimate the cost to rebuild home using RCT calculation, speed to contact software, explained coverage and limits of liability.

February 2019-Present

Teledoc Health

Customer Service Specialist (PT)

Assist customers over the phone registrar account, schedule appointments for patient who needs to speak to a doctor regarding symptoms, contact the pharmacies for prescription.

June 2018- Febuary 2019

Teleperformance USA

Dallas, TX

Humana Sales/ Customer Service

Selling Medicare supplement plans, PDP and Medicare advantage plans

Explained coverage and coverage gap

up -sell dental and vision plans

changing plans to fit the needs of the customer

Assist with Doctors and Pharmacy

Explained the deductible and cost sharing


September 2017- Present

Worley Catastrophe

Carrollton, TX

Claims Adjuster Assistant (seasonal contract)

•Assisted Desk Adjusters and field Adjusters

•Received inbound calls for initial call for scope of loss in homes

•Review homeowners, dwelling, and fire policies

•Explained deductibles and covered loss, exclusions of the policy with Contractors

•Approved equipment for the home of dry wall and other materials.

•State Farm Auto Claims

August 2014- 2017

Towers Watson/One Exchange

Richardson, TX

Benefit Advisor/Sales

•Assist retirees with enrolling in Medigap, Medicare advantage plans, PDP drugs going over plans specific, deductibles, and funding reimbursements.

•Look up doctors, specialist and wellness

•Adhere to CMS guidelines

•Entering drug prescriptions

•Scheduling appointments

•Verifying information (SSC, Lynx, Outlook, Empower, Navigating program.

•Inbound and Outbound calls

•Typing and data entry

July 2013-August 2014

Corporate Call Center/HCSC

Blue Bell, PA

Sales/Customer Service

•Assist customer with enrolling in Medicare Advantage plans, PDP and Med Supplement Plans

•Discuss rates, deductibles

•Looked up doctors, hospitals and specialist

•Entered information into data base and looked up drugs on IBX website

•Maintain a high sense of priorities and use solid judgment in making routine decisions and communicating those decisions to the appropriate parties.

August 2010-June 2013

Hartford Insurance Company

Horsham, PA

Customer Service/Sales License & Health, Life and Fixed Annuities

•Assist AARP Medicare Customers on Medicare Supplements Plans and Coverage

•Process payments on Medical Premiums

•Part D Sells

•Verify claims, payments, status, and coverage to Providers, outbound and inbound call center

•Ability to quickly navigate between multiple applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) Proficient and experienced PC skills that demonstrate efficient use of windows applications and corresponding functions (copy, cut, paste, toggle, etc) including ability to quickly input / retrieve data while working with customer on the telephone.

Professional Organizations: Helping Hands, Chamber of Commerce, National Notary Association

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