JESSICA HANNAN

678-***-**** ac9ihp@r.postjobfree.com

EXPERIENCE

Retail Clerk

Kroger

Dacula, GA

May 2017—Present

• Managing up to 6 workers as shift supervisor and aid in training new team members.

• Patron retention based on substitution policy and clear communication.

• Earned a Key from store manager based on refusal to give up on a regular customer's locked account becoming active again.

• Earned President's Club shirt for 25 positive customer and coworker comments in under a year.

• Customer mediation with positive resolution and/or informing manager for detailed solution.

• Cross-trained in produce, meat, and drug general merchandise.

• Offered position in produce based on adaptability, coworker request, and product knowledge.

• Maintaining vendor communication based on specific customer requests.

• Perform required opening/closing procedures (transaction retrieval, accounts payable, management communication).

• Process/review orders through Point of Sale systems (traditional register and mobile tablet). Administrative Assistant

Andrew Henderson

Remote

Feb 2015— Dec 2015

• Liaison for outside vendors for client.

• Data analysis presentation on specific trends within genre (link mapping) and cross promos.

• Researched and maintained book reviewer leads who read/rate self-published books.

• Designed business cards and PR materials for conventions and industry events.

• Researched on cost of book listing ads, publishers, and international vendors. Executive Assistant

Richard McCown

Lawrenceville, GA

Jan 2003— Apr 2011

• Reduced inventory and billing over 65% in less than a month with implemented custom system.

• Prepared 4 bid proposals per month and prepared employee letters of recommendations.

• File management and distribution.

• Qualified and analyzed potential client reports as requested.

• Accounts payable retention through light bookeeping.

• Tracked expenses and later process expense reports for CPA in database. ADDITIONAL EXPERIENCE

Founder/Editor-in-Chief

Wild Pantheon Press

Digital Media

Sept 2015— Sept 2018

• Onboarded via site's WordPress platform.

• Company reevaluation once a year to see if the needs for better writing styles or coverage.

• Data analysis on industry growth and changing market trends.

• Focused on developmental journalism and maintaining authorial voice in EIC role.

• Increased white hat techniques through Google research and shifting SEO standards.

• Social media communication and editorial mandating in community engagement.

• Soft launch catapulted site through clever marketing mixed with social media trends and SEO. Journalist

i4u.com

Remote

May 2014— Oct 2015

• Consistent social media networking with multiple industry influencers and nonprofits.

• Average month unique visits hits over 1.25 million (2.75 million total).

• Cultivated relationships with various PR firms and new industries for researched articles.

• Developed/maintained relationship with Dragon Con media relations for duration.

• Maintained confidentiality and discretion of interviewees.

• Formulated publication standard on human interest and social justice articles.

• Initiated interviews celebrities,and entrepreneurs for exclusive articles.

• Prepared and processed electronic transfers as entrepreneur.

• Reported on national and international news through data analysis and fact-checking.

• Reconciled process travel expense reports for tax purposes.

• Used Reuters' Open Calais API, an Intelligent Tracking app to connect related stories. Editorial Intern

Notes on Teaching English

Lawrenceville, GA

Jan 2014— May 2014

• Assembled business reports for board as journal transitioned from published to digital format.

• Extensive investigation on creative commons licensing for submission pieces.

• Research focused on transitioning Joomla platform to peer-editing WordPress theme with top pick integrated January 2015.

• Stylistic and substantive editing for journal; eliminating jargon and focus on conversational tone. VOLUNTEER

Executive Assistant

American Legion Baseball

Lawrenceville, GA

Mar 2013— Mar 2017

• Coordinate travel arrangements for post-season playoffs throughout Georgia and all meeting locations (local and national).

Evaluate policies to ensure they are in compliance with organization rules and mission.

• Prepare administrative reports for managers and local Post chairmen for nonprofit funding.

• Statistical analysis for post-season championship (2015).

• Update yearly rule book from previous version in Adobe Acrobat. SKILLS

• Microsoft Programs: Word, Excel, PowerPoint, Access, Outlook

• Operating Systems: Linux, Windows, Mac OS X, iOS, Android

• Software/Apps: Adobe Acrobat, Adobe Photoshop, Dropbox, Google Drive, WordPress EDUCATION

Georgia Gwinnett College

Lawrenceville, Georgia

• Bachelor of Arts in English, Minor in History

Hannan 2

Contact this candidate