Data Entry Customer Service
Resume:
Candidate
CONSUELO SHANTON
**** * ******* ** ******, WV 25438
***********@***.**** Contact#: 304-***-****
Summary/
Relevancy
To obtain a position as a team player with long term employment, the possibility to advancement and utilize what skills I’ve obtained.
Computer Skills / Programs -Database:
Professional Profile:
Expertise:
Accounting - A/P – A/R - Billing - Cash Handling - Filing/Scanning - Deltek – Cost Point - Keyboarding – Microsoft Office Windows 8 and Windows 10 – Word, Excel, Power Point and Access - Payroll – Management - Ten Key Calculator Internet/Website - Phones/ Switchboard - Invoicing - Office Support - Data Entry Outlook – Java Adobe, Customer Relation Management. Firearms Licensing System (FLS) – Firearms and Explosives Import System (FEIS)- National Firearms Act (NFA)- Annual Firearms Manufacturing and Exportation Report (AFMER)
Equipped with more than 25 years of experience in customer service.
Human resources, Operations management, personnel supervision.
Management- Innovative leader with a proven track record of adapting to managing supervisors and employees and records.
Team Building- Solid organizational, interpersonal, decision making and problem solving skills, Communication, Develop trust through delegation and empowerment
Encourage and motivate others.
Leadership, Customer Service, Inventory Control, Quality Control, Client Relations
Account Management, Training/Development, Microsoft Office
Human Resource, Attention to details. Organization, Proven background in organization, planning and leading.
Security Clearance
Top Secret Clearance
Professional Experience
Government
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Training
Education
ATF
Legal Instruments Examiner 01/2018 –1/2019
Reviewing applications and supporting documents during the course of issuing Federal Firearms or Explosives licenses/permits for lawful purposes; the approval of lawful defense articles; and the transfer of restricted NFA weapons to authorized persons, businesses and law enforcement agencies. Are responsible for reviewing, evaluating, processing, restricting approving, and/or denying a variety of applications and supporting documents submitted by individuals, companies and government entities for the purpose of issuing Federal firearms licenses/permits for lawful approval.
Review applications and related documents to determine completeness and accuracy, noting disqualifying conditions, ambiguous or conflicting data, inconsistencies, unusual circumstances, errors, omitted information, etc.
Compose correspondence to reflect actions taken on applications that are denied or restricted, explaining the reasons. Applied payment to accounts. Sent payment received to account holders.
Utilize various Information Technology (IT) software/hardware to research the internet and various databases to conduct record searches, compile information, enter and retrieve data.
Conduct record searches, scrutinize historical data, query records and compile information to determine a course of action while ensuring compliance with relevant Federal/State laws and regulations covering the licensing of firearms.
Incoming and Outgoing calls.
ZAI
Data Entry Operator II 01/2017 – 01/2018
Training New Hires, Process application for FFLC- Attention to details. Verify information provided on application. Quality Control Review processed work of team members, Answer any question team members may have. I had to dedicated work to others to meet FFLC / Examiners deadlines. I’m responsible for reviewing, evaluating, processing, restricting approving variety of applications and supporting documents. Review applications and related documents to determine completeness and accuracy, noting disqualifying conditions or conflicting data, inconsistencies, circumstances, errors, omitted information, etc. Compose correspondence to reflect actions taken on applications that are denied or restricted, explaining the reasons. Verify and applied payment to accounts. I utilize various information. Technology (IT) software/hardware to research the internet and various databases to conduct record searches, compile information, enter and retrieve data.
Team Rolling Bay
Data Entry Operator II 08/2012 – 01/2017
Process application for FFLC- Attention to details. Verify information provided on application. Training New Hires. Microfilming, Verifying documents, removal of staples and paper clips and repair torn paper. Maintain numerical, alphabetical and truncation order for files with high degree of accuracy, Successfully complete summary sheets. Perform other records and special projects assigned by supervisor.
I was responsible for reviewing, evaluating, processing, restricting approving variety of applications and supporting documents. Review applications and related documents to determine completeness and accuracy, noting disqualifying conditions or conflicting data, inconsistencies, circumstances, errors, omitted information, etc. Compose correspondence to reflect actions taken on applications that are denied or restricted, explaining the reasons. Verify and applied payment to accounts I utilize various Information Technology (IT) software/hardware to research the internet and various databases to conduct record searches, compile information, enter and retrieve data.
Acting Supervisor - Quality Control – Review processed work of team members, Answer any question team members may have. Dedicated work to team members to meet FFLC / Examiners deadlines. -Assisted / Cross Trained in FELC, NFA and Import Branches. Processed and Trained Co-workers on Annual Firearms Manufacturing & Exportation Report (AFMERS).
Drayton, Drayton & Lamar, Inc. 06/2009 – 7/2012 Data Entry Operator II
Trained team members- Process application for FELC- Attention to details. Verify information provided on application for explosives license clearance; proficient in use of the FBI NCICS database. I was responsible for reviewing, evaluating, processing, restricting approving variety of applications and supporting documents. Review applications and related documents to determine completeness and accuracy, noting disqualifying conditions or conflicting data, inconsistencies, circumstances, errors, omitted information, etc. Compose correspondence to reflect actions taken on applications that are denied or restricted, explaining the reasons. Verify and applied payment to accounts I utilize various Information Technology (IT) software/hardware to research the internet and various databases to conduct record searches, compile information, enter and retrieve data.
Acting Supervisor -2010- Quality Control Review processed work of team members, Answer any question team members may have. I had to dedicated work to others to meet FFLC / Examiners deadlines.
LABAT AND ANDERSON 08/2007 – 06/2009 Data Entry Operator I
I process application for FELC- Attention to details. Verify information provided on application for explosives license clearance; proficient in use of the FBI NCICS database. Verify and applied payment to accounts.
TELOS 06/2006 -10/2007
HR General Clerk /Finance and Accounting Assistant– Processing invoices for payment, Maintaining Personnel Records, Copying, Posting, Filing, Recording, Scanning, Balancing Monthly Insurance Bills, Prepared accounts payable vouchers, Answering department phones and covering the main switchboard, Preparing new hire and employee benefits packets. Distribute mail and prepare mailings – Data Entry and Order office supplies.
DRAPER & GOLDBERG LAW FIRM / RIVERSIDE TRUSTEE COMPANY
Loss Mitigation (Call Center). 05/2000 – 05/2006
Customer Service Specialist / Lead Intake Possessor -
Data Entry, Call management of all incoming and out-going calls, Ensure daily operations of office are being completed, Ensure timely and accurate process of payoff and reinstatement funds, collect debt, applied funds to accounts, Maintain excellent customer service and client relations, Generate Payoff / Reinstatement Letters, Respond to client requests in a timely manner, Respond to fees and costs quotes, Update Programs, Websites and Clients systems appropriately and timely, Communicate to appropriate employee (s), Fed-Ex and mail documentation when necessary. Order Office Supplies, Receive all incoming mail and forward to appropriate personnel and headquarter office.
DRAPER & GOLDBERG LAW FIRM / RIVERSIDE TRUSTEE COMPANY FRONT DESK RECEPTIONIST 05/2000 – 05/2006
Answer incoming calls and inquires. Direct calls to appropriate attorneys and departments. Greet and assists all visitors. Maintain cleanliness of waiting area. Order office supplies. Pick-up, drop-off, prepare postage labels for mail/UPS/FedEx, courier services, etc. Update rooster phone lists. Reserve conference rooms. Assists with coordinating and scheduling attorneys meetings. Assist with planning team events. Attend meetings and trainings as scheduled. Performed basic administrative and other duties as assigned.
BANK OF CHARLES TOWN 04/1997 – 05/2000
Operation Trust Clerk / Receptionist - Teller
Account Payable, Data Entry Posting, Set-up. Settle Trades (stocks and bonds) Office Equipment. Answering Phones, Filing and Typing. Wire funds through Electronic Data System, Electric Disbursement and Bank Reconciliation. Cash handling. Deposit and withdrawals.
SHEETZ 09/1996 – 05/1997
Department Manager
Trained New Hires, Order Products, Complete Scheduling, verified Inventory, Account Payable (paid vendors), Accounts Receivable (Deposit Incoming Cash); Balance daily work sheet, Operation Reconciliation and Payroll.
KENTUCKY FRIED CHICKEN 04/1984 – 03/1996
Assistant Manager / General Manager
Employee hiring, Complete Scheduling, Filing, A/P- A/R, Deposit Incoming Cash, Balance Work sheet, evaluate all hourly employees paid Vendors, verified Inventory, Operation Reconciliation and Payroll. Assistant: Fulfilled management role including key holder, hiring, interviewing, terminations, employee discipline and early arrival for opening, closing procedures and daily setup. Maintain to confidential employee records.
1998- Jefferson County Public Schools Adult & Continuing Education - Received certificates in Microsoft Word, Excel, Power Point, Access and Internet/Website. Annual Training of Learn ATF.
Roll call training 1 – 4 Introductions to and the basics of explosives identification and practices. 2010 - 2017
Learn-ATF -Annual task. 2008 - 2012
Leadership Training- Enforcement Programs and Services (EPS) 20-week series. 2012.
20+ years of Prefect Attendance.
Jefferson High School – Diploma - General Studies
4141 Flowing Springs Rd,
Flowing Spring Road
Shenandoah Junction, WV 25442
Valley College of Technology – Certificate -Accounting
2600 Aikens Center
Martinsburg, WV 25401
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