Customer Service Time

Natalie Ross

*** **** **., *******, ** *****

Cell: 706-***-**** H: 770-***-****

Email: ***************@*****.***

Summary

Dedicated and focused Administrative Assistant who thrives in a fast paced and challenging environment. Skilled at answering a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Summary of Qualifications

Possess effective written and verbal communication skills

Excellent administrative and organizational skills

Highly initiative to manage a busy workload without close supervision

Ability to perform tasks independently as well as part of a team

Highly initiative to manage a busy workload without close supervision

Work History

Patient Representative

Medassist Aug 2016 to Dec 2018

Acted as liaison between patients, hospital, staff, and attorney’s offices, as well as state and federal government agencies, including SSA, DAS, and DFCS.

Explained program eligibility requirements, rules, regulations, and individual rights and responsibilities to clients.

Interviewed clients and obtains and assesses all necessary facts, data, supporting information, and documentation pertaining to the application for assistance.

Completed applications for federal /state programs, reviewed medical records, and took all actions necessary to expedite benefit approval.

Entered data into computer-based software system with detailed notes, maintained filing system and caseload.

Surpassed monthly revenue goals at both facilities.

Eligibility Specialist

Eligibility Screening Services

Worked onsite at hospitals to screen self-pay patients for potential program eligibility. Apr 2014 to Aug 2016

Interviewed applicants to determined eligibility for state Medicaid programs, Disability, and hospital charity programs.

Managed caseload by following up with patients in-person and telephone contact.

Answered customer questions regarding all program policy and procedures via telephone or in-person.

Ensured case information is gathered and processed in a complete and accurate manner in accordance with State policy.

Assisted clients with obtaining required verification for determining eligibility for assistance programs.

Took all actions necessary to expedite benefit approval.

Secretary

Morgan and Morgan Law Firm Dec 2008 to Apr 2014

Provide high level secretarial and administrative support to three senior partners, paralegals, and clients.

Interacted professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.

Accurately entered client’s data into company-based software program.

Sorted and dispatched all incoming calls, voice mails and mail to intended recipients.

Scheduled attorney and paralegal calendars with respect to court dates and client appointments.

Updated and maintained all client lists and databases for the departments.

Maintained strong working relationships with all attorneys, employees, and clients.

Education History

Clarke Central High School, Athens, GA Diploma 1988-1992

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