Retired US Army Command Sergeant Major with 30 years of experience. Highly decorated Soldier with both combat and overseas deployments. Proven leader of hundreds of Employees and Soldiers in complex, high-stress, sales-oriented environments. Highly experienced in training, mentoring, counseling and leadership. Specific expertise in conceptualizing, coordinating and executing complex marketing and sales operations nationally. Excels at solving critical problems, very well organized and able to meet deadlines with excellent communication skills both verbal and written. Possesses active Secret clearance. Merchant Services Executive with experience in payment processing and point of sale systems. CORE COMPETENCIES
Strategic Operational Leadership Leadership Development/Training Oversight Transformation & Change Management Program Planning & Management Multi-Unit Operations Oversight Process Improvement Partnership Development Growth & Performance Improvements Professional Services Resource Management Operational Assessments Strategic Initiatives Project Strategy & Management
Client Presentation Contract Bidding Consulting Experience Executive Relations Business Analyst Merchant Services Consumer Point of Sale Systems Salesforce Excel Programming Data Analysis EDUCATION
Master of Business Administration, Columbia Southern University 2010
Graduated with 4.0 GPA
Bachelor of Science, Management, Liberty University 2006 PROFESSIONAL EXPERIENCE
Vice President, Sales, Eliot Management Group/Sundance Payment Solutions, July 2016 to April 2019
Responsible for the direction and management of all sales and business development operations of a national merchant services company, including market competitiveness, pricing, compensation, and distribution and subsidiary strategy.
Supervised 25 regional offices nationwide, staffed with W-2 sales agents, in achieving quota, equipment sales and processing volume.
Responsible for over $70,000,000 in gross processing revenue.
Created and implemented metrics and analytics to track, measure and improve efficiency and performance of the offices and the organization.
Business development, driving the company’s achievement of its customer acquisition, revenue goals, EBITDA targets, and investment/resource oversight.
Facilitated new product rollouts and sales for point of sale systems and terminals.
Created subsidiary merchant services company, Sundance Payment Solutions, recruiting 1099 agents for nationwide merchant services operations.
Supervised a team of Sales Directors handling hundreds of agents to achieve sales goals.
Led team of 10 recruiters to call and hire agents from multiple lead sources, rapidly growing to 1000+ hires.
Regional Director of Operations and Leader Development, US Army, Command Sergeant Major, Dallas & New England, June 2012 to June 2016
Principle leader of an organization of 385 military and civilian employees responsible for recruiting over 3000 individuals for the US Army on a yearly basis.
Manages all Human Resource functions of the organization in regards to personnel, employee rela- tions, job performance evaluations, policies and procedures, Equal Employment Opportunity, re- sources, legal issues, retention, and training plans.
Supervises, trains, evaluates and counsels middle level managers, the organization and staff on meeting objectives, technical issues, policies and procedures, future recruitment efforts, and market analysis.
Supervises the handling of employee benefits questions or recruiting, interviewing, and hiring new staff in accordance with policies and requirements.
Reviews and inputs a variety of data bases to track statistical/trend analysis for historical data, com- pleting analysis, market changes, and quality control of recruiting emplacement.
Maintains operation of the largest recruiting battalion that consist of 50 separate government offices, over 200 vehicles, dispersed over 150,000 square miles in north Texas and effectively manages a
Successfully increased sales to move the organization from 16th out of 38 to 1st nationally.
Increased production by over 30% and increased market share across all segments and de- mographics.
Responsible for efficient execution of $1.23M advertising, administration, logistics budget. Chief Operating & Analysis Officer, US Army, Operations Sergeant Major, Southern California, June 2010 to June 2012.
Head of processing, prospecting and training of an organization of 300 military and civilian employees responsible for recruiting over 3500 individuals for the US Army on a yearly basis.
Monitored enlistment eligibility programs and policies in support of Army regulations.
Identified trends and forecasting analysis to leverage skills and assets where needed to increase market share.
Enabled processes and systems to increase production, leading the organization from 23rd to 3rd na- tionally.
Developed and implemented a school recruiting program, increasing production by over 37%
Spearheaded a complete territorial overhaul, consolidating 48 locations spread out over 268,446 square miles and collapsing them into 22 highly efficient centers. District Manager, US Army, First Sergeant, Frisco & Waco, TX, June 2004 to May 2009.
Successfully led the sales force to the #1 ranked out of 238 districts nationally two consecutive years.
Created the organization from the ground up in previously unmanned territory.
Led an organization of 55-65 employees dispersed over 6 offices that recruited prospective applicants into the US Army.
Served as the Human Resource manager for the organization.
Planned, organized, directed, controlled and coordinated all recruiting operations and training events for the organization.
Conducted formal and informal presentations to representatives of high schools, colleges, corpora- tions, civic groups, media, government and other agencies.
Supervised the preparation, processing, and recruitment of 450-600 individuals per year.
Controlled the organization’s budget and logistical resources for personnel and facilities. MILITARY SERVICE
United States Army, E-9/Command Sergeant Major 1986-2016