Customer Service Supervisor

Hailey Nemetz

* **** ****** #* -- ********, MA **569

Telephone # 508-***-****

************@*****.***

PROFILE

A self-motivated, creative and results-driven individual with multi-faceted experience in a number of areas including customer support, food services and financial management. Proven ability to multi-task, work under pressure and resolve issues quickly. An enthusiastic team player with a commitment to accomplishing goals and objectives. Seeking an opportunity that will allow me to continue to expand my knowledge and overall skill set and grow with a company.

HIGHLIGHTS AND KEY FOCUS AREAS

Customer Service Oriented

Proficient at Financial and Transaction Management

Friendly and Outgoing

WORK EXPERIENCE

HANNAFORD SUPERMARKET, Uxbridge, MA

Service Desk Supervisor (August, 2018 – May, 2019)

Lead a variety of Service Desk responsibilities and tasks including:

oRespond to customer questions and requests in person and via telephone

oManage customer financial transactions including check cashing, generating money orders and other responsibilities as required.

Supervise a team of student workers including providing guidance as well as scheduling and covering breaks

PRICE CHOPPER, Worcester, MA

Office Teammate and Hiring Manager (July, 2016 – August, 2018)

Responsible for assisting store patrons at the customer service desk with multiple account management and financial transactions including cash handling, money orders, check cashing, Western Union processing, etc.

Manage customer service inquiries and resolve customer issues including escalating to management as appropriate

Assisted in the hiring and training process for new store employees

APPLEBEE’S NEIGHBORHOOD GRILL, Millbury, MA

Hostess (January, 2015 – July, 2016)

Scheduled reservations and seating arrangements with management prior to lunch and dinner service

Performed dining room preparatory work

Greeted customers and directed them to their seats

Handled customer complaints in a calm and professional manner

PAPA GINO’S RESTAURANT, Auburn, MA

Food Preparation/Cook (May, 2013 – January, 2015)

Prepared a variety of foods according to customers’ orders or supervisors' instructions, following approved procedures

Maintained clean work areas, equipment, utensils, dishes, and silverware

Good energy level and stamina to keep up with the pace on long nights and busy shifts

EDUCATION

Completed courses towards Bachelor’s Degree at both Quinsigamond Community College and Bridgewater State University

Graduate of Blackstone Valley Regional Vocational Technical High School (2015) with a Vocational Study in Painting & Design Technology

VOLUNTEER WORK

GIRL SCOUT AMBASSADOR, Sutton, MA

Troop #30560 (2004 – 2015)

Performed regular volunteer work with a number of organizations and for various events including working with underprivileged children at the Christmas Giving Tree at Urban Missionaries in Worcester, MA and assisting elderly residents at the Sutton Senior Center

SENIOR YOUTH GROUP, Sutton, MA

Sutton First Congregational Church

Participated in Boston City Reach, an overnight urban outreach program that provides youth and young adults with the opportunity to learn first-hand about homelessness from people who have experienced it

Attended Group Mission Trip to PA focused on helping the local community with volunteer work

Assisted as a Sunday School Shepherd for Kindergarten through 6th grade Sunday School

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