Front Desk Receptionist/Customer Service Representative

Thomasina Walker

College Park, GA ***** **********@*****.*** 678-***-****

Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist/Office Assistant

Starwood Hotel & Resorts/Marriott - Atlanta, GA

September 2017 to January 2019

*First point of contact for the office *Completed daily opening and closing of the office and weekly inventory

*Ordered Inventory for all office supplies, maintain daily logs for tracking and reporting purposes, answered all incoming calls, navigated calls and faxes, scanning, faxing and copying

*Processed all incoming mail,inter-office mail, shipping procedures and meter all outgoing UPS and Fed Ex mail

*Provide high level customer service in a large corporate environment for a global professional clients, handled multiple tasks with good interpersonal skills and worked with minimal supervision

CSP Customer Service Professional

H&R Block

December 2016 to April 2018

*Customer Service Support and

organizational skills

*Manage front desk and answer multi phone lines

*Responsible for reporting of the

financial goals and updates

*Schedule appointments, bank deposits,

scanning, filing and updated clients demographics

*Connect Calls to reach out to previous clients to reconsider H&R Block

Independent Contractor

Real Redd Music Publishing (ASCAP) January 2003 to Present

*Hired Employees, Accounts Payable,

Scheduled meetings,

*Social Media Marketing

*Advertising and Promotions,

Customer Service and sales

*Contracted agreements

*Made travel and hotel arrangements

*Maintained project budgeting

Debt Collector

Rent Recovery Solutions

November 2016 to January 2017

*Providing Customer Service regarding collection issues, process

and review account

*adjustments

*Responsible for monitoring and maintaining assigned accounts * Communicate with consumers to

establish payment terms

*Identify trends causing past due issues and understand essential industry documentation to support invoices * Data Entry for demographic verification information. Customer calls for collections and/or correspondence in a fast paced goal oriented environment making up to 200 calls a

*day for the purpose of delinquent debt resolution

Loan Processor

King Equitable - Atlanta, GA

June 2007 to August 2008

*MSWord, Customer Service, Communicated with potential home buyers,

*Pulled credit, checked references, cold calling, faxed information

*Attended home owner's closings. * Answered phone

Patient Services Coordinator

Emory Clinic

July 2002 to November 2005

*Coordinate all services for patient visits to Emory Clinic, Inc. Radiation

Oncology Dept.

*Front desk responsibilities include,

Customer Service, scheduling/pre-

registering all patients, creating charts,

*Managing medical records, verifying insurance, scheduling future appointments/tests, receiving patients, identifying referrals obtaining required records for patient visits from external/internal sources, recording information regarding payments due/monies received, billing patient's insurance, providing information relevant to patient accounts, answering all incoming calls, arranging referrals, preparing/completing daily batch reports, depositing payments received, obtaining/distributing.

Sales Manager

General Nutrition Centers, Inc February 2001 to July 2001

*Interviewed and hired new employees * Developed employee schedules, reported payroll and provided overall accounting

* Implemented training course for new recruits - speeding profitability. * Monitored store inventory and restocked merchandise * Resolved customer complaints, generating customer satisfaction.

Military Sales & Service

March 2000 to February 2001

Sales Manager * Managed, ordered, optimized and handles inventory for three military bases

*Interviewed, hired and trained new employees

*Handled customer inquiries via telephone and personally * Designed store merchandise displays

Merchandising Sales Associate

Sarvis

October 1999 to February 2001

*Provided customer service on the telephone and personally * Maintained a professional demeanor with staff and clients * Managed and optimized inventory for three military bases * Ordered Inventory and stocked supplies

*Created floor displays for multiple stores

Education

Spelman College 1978 to 1980

Therrell High School

1977

Skills

Customer Service Skills (10+ years)

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