Customer Service Representative

Malisha Abdulla

*** ******* ***

Toronto, ON M*B 3G3

H: 416-***-****

***********@*******.***

Summary

Qualified Customer Service Representative in an Office environment.

Professional and well-grounded office team member. Successful at satisfying customer needs. Smoothly handle all types of administrative tasks.

Skills

Friendly, confident/problem solver, flexible, self motivated, team player

Customer Service Orientation

Problem Solving

Accountability

Organization

Experience

June 2011

to

June 2012

Money Mart Toronto, ON

Customer Service Representative

Duties/Responsibilities

• Provide a high level of Customer Service – consistently receiving 90% or better in the Customer Service Sequence.

• Sell and receive cash for / from another staff member and record properly and enter into the Point of Sale system (fine count all monies received and given out).

• Register new customers quickly and efficiently.

• Promote all products and services.

• Complete all product and service transactions in the Point of Sale system.

• Issue Loans quickly and efficiently ensuring risk assessment strategies are utilized.

• Cash checks quickly and efficiently ensuring risk assessment strategies are utilized.

• Knowledge of issuing procedures for all checks and be able to offer customers alternatives and incentives to return if unable to complete the transaction.

• Sell benefits of ancillary services to customers and ensure all sales are correctly recorded.

• Enter customer information completely and accurately into the Point of Sale system.

• All other job related duties as directed by Management

September 2008

to

May 2011

Your Money Store Toronto, ON

Store Manager

• Ensure financial goals/targets are met for the store.

• Reconcile cash float at the completion of shift.

• Have an extensive knowledge of all safety and security procedures relating to the store and role-play on a regular basis (at least quarterly).

• Understand and implement all procedures relating to Recordable Transactions.

• Extensive understanding of all company policies and procedures.

• Prepare collection files and assist in the collection process.

• General office duties and proper use of all office equipment.

• Daily maintenance and upkeep of store.

• Successfully, open and close the store and complete all paperwork accurately.

Education and Training

Richmond Hill NY

GED

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