Customer Care Manager
Resume:
LUVENA CERVANTES
EDUCATION
Bachelor of Arts
Theology, Emphasis
In Christian Education
Christian Life College
OBJECTIVE
Friendly and dependable professional looking for a receptionist position with your company utilizing exceptional customer care and clerical skills with an openness to learn and contribute to the facility’s bottom line.
EXPERIENCE
Instructional Assistant 2, Pajaro Valley Unified School District 2007 – Present
Assisted certified special education teacher and specialist in planning, conducting lessons and one-on-one activities
Helped establish a safe, fun and professional learning environment for students, teachers and parents
Effectively applied specialized techniques, behavior interventions, picture communication systems and mobility training for optimal learning
Utilized office and classroom equipment such as
computers, copiers, fax machines, audio-visual and adaptive equipment
Mail Room Clerk, West Marine 2007 – 2007
Responsible for sorting and distributing incoming mail to appropriate stations
Responsible for daily bank deposits
Proficiently operated office equipment such as copiers, fax machines, pc computers and printers
Safely transported outgoing mail to post office
Sales Associate, Dillard’s 2003 – 2007
Ensured customers were satisfied with every part of their experience, from initial greeting through purchasing completion
Trained new associates in customer satisfaction, sales, inventory and register
Quickly and efficiently achieved monthly sales goals SKILLS
Customer Care
Inventory Control
Written/verbal
communication skills
Reliability
Adaptability
Critical Thinking
Planning
Resolving Complaints
Creativity
Problem Solving
Detail-oriented
RECEPTIONIST
CONTACT
luvenacervantes@
yahoo.com
Watsonville, CA.
LUVENA CERVANTES
INTERESTS:
Web Savvy
Traveling
Volunteer Work
Health & Fitness
Cooking
EXPERIENCE CONTINUED
Office Manager, California Charter Academy 2002 – 2003
Responsible for greeting and registering all incoming students
Balanced and maintained school budget
Established and maintained file system for confidential information such as test scores, grades, employee
attendance records and evaluations
Performed receptionist responsibilities including coordinating meetings and appointments, prepared letters and requisitions, answered phone calls, managed
schedules and prioritized tasks
Answered and followed up with questions, concerns and inquiries from parents, students, teachers and
administration
Medical Receptionist, Santa Crus Medical Clinic
2002 – 2002
Greeted and checked-in patients, and collect personal, medical and insurance information
Schedule, reschedule, and verify patient appointments; schedule appointments with secondary providers
Coordinated physician schedules and maintain patient flow by communicating patient arrivals or delays
Received and properly distributed confidential patient charts to correct doctors
Called and/or faxed prescription requests to pharmacies RECEPTIONIST
TECHNICAL
SKILLS
MS Office
Outlook
Database
Multi-line phone system
Typing Speed: 45 wpm
Powerpoint
Excel
EXTRAS
Friendly
Time Management
Professional
Goal Oriented
Mindful
Positive Attitude
Avid marathon runner
REFERENCES
Tom Hicks
Teacher
Ginger Riley
Teacher
Ruth Conjin
Asst. Store Manager
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