Office Administrative Assistant
Resume:
NANCY MARSH
************@*****.***
CAREER OBJECTIVE
An administrative position, where I can utilize my skills and experience to make a valuable contribution to a client centered organization.
PROFESSIONAL EXPERIENCE
Workplace Safety and Insurance Appeals Tribunal Toronto, ON June 2018 to April 2019
Adjudication Support Clerk
Transcribing documents from taped recordings and formatting into Word documents.
Scanning and saving a variety of documents into appropriate files
Hearing Solutions Oshawa, ON December 2017 to March 2018
Client Care Representative
Responsible for supervising part time staff in a retail location.
Responded to customer inquiries over the phone and in person regarding hearing loss.
Tracked and reported monthly statistics with other Client Care Reps and our manager.
Assisted technician with minor repair and cleaning of hearing aids.
Ontario Power Generation (OPG) Pickering, ON March 2017 to September 2017
Office Support Representative
Administrative support for four Project Managers – reports, calendars, meetings, expenses
Maintenance of small office equipment; tracking and ordering stationery supplies for building
Sent and received daily courier deliveries for the entire building, of 1000 employees
MBD Clinic Whitby, ON August 2014 to March 2017
Administrator & Transcriptionist
Created up to date WHMIS binder and created a Policies & Procedures Manual for the office
Transcribed high volume of medical correspondence from taped recordings
Booked appointments for patients, both in person and over the phone
Processed payments for private services not covered under OHIP
Entered patient notes and appointments in OSCAR
Messier-Bugatti-Dowty Ajax, ON 2012 – 2013
Administrative Assistant
Implemented Engineering Department database ERP system, using SAP
Migrated information about parts from one data base management system to another
Worked as part of a team, created parts and structured assemblies in ERP system
Handled highly confidential documents continuously on a daily basis
NANCY MARSH PAGE TWO
Stephenson Engineering Ltd. Toronto, ON 2011
Administrative/Reception
Handled all incoming phone calls, directing them to the appropriate person
Produced Word documents, reports and charts using MS Office 2007, using office templates
Maintained three boardrooms and kitchens on a daily basis for client meetings
Booked meeting rooms for executive staff, and tracked all staff attendance on a daily basis
Corporate Contracting Services Ltd. Ajax, ON 2010
Receptionist
Handled all mail and courier packages for 4 companies occupying our office space
Assisted Accounting Department by entering A/P transactions
Entered servicemen’s time sheets on a weekly basis into company computer software
Handled incoming calls, directing them to any of the other 4 companies in our office space
Ordered office stationery supplies and maintained copiers, faxes and printers
Credit Counselling Services of Toronto Toronto, ON 2004 – 2007
Administrative/Reception
Managed reception area, and received payments from all 11 offices around the GTA
Entered client’s payments on computer system, and made daily bank deposit
Handled customer enquiries by phone and in person with tact and discretion
Coordinated weekly courier deliveries between the local offices and head office
Confirmed appointments for all 11 offices – approximately 20 counsellors - on a daily basis
SKILLS INVENTORY
Medical Office Administrator Diploma
* Medical Terminology
* Medical Transcription
* Electronic Health Records
* Medical Software and Billing
*MS Office 2010 Word,
Outlook, PowerPoint, Excel
* CPR and First Aid
MS Office 2007 Diploma
* Microsoft Access
* Microsoft Word
* Microsoft Outlook
* Simply Accounting
* Microsoft Excel
* Microsoft PowerPoint
* QuickBooks
EDUCATION
CDI College, Ajax, ON
Medical Office Administrator Course, Honours September 2014
Durham Business and Computer College, Pickering, ON
Accounting and Business Applications Course June 2009
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