Customer Service Human Resources
Resume:
THARA D. GILLUM
*** **** *** ****, ****** NC ****3
Cell: 919-***-****
*********@*****.***
Senior Human Resources Professional
PROFESSIONAL PROFILE STATEMENT:
Dedicated and focused human resource coordinator, that excels at prioritizing and completing multiple tasks simultaneously, and following through to achieve project goals.
8+ years of providing a wide range of human resource support. Accomplished, results-driven Human Resources professional, Ability to create and execute training, coaching and counseling programs for executives' managers and supervisors. Developed strong communication and interpersonal skills dealing with diverse customers and internal staff members.
Solid computer skills utilized in the preparation of correspondence, documents, W2s, W4's, spreadsheets, EdVerify Verification's, background checks, insurance claims, payroll reports, maintaining time reports accurately and dispensing 10-15 drug screens daily. Corresponding and maintaining many Worker Compensation claims, persuading exchange for mandatory relinquishment of the employees' rights. Helping to find and recruit talented employee’s daily. Received Recognition from many clients for my roll of managing
construction Sites of Government homes due to disasters in the area
Proven ability to collate and organize large amounts of data efficiently. Proven track record of providing human resource support to a busy office. Proficient in a number of computer applications and experienced in multi-tasking in a demanding work environment. Adept at operating all office machinery and proficient in the use of office software, including: Word, Word Perfect, OneDrive, Power Point, Microsoft Office, Excel, Office Outlook, Internet Explorer, office online, one note, MBA, MVP, Temps plus, Back ground complete, Biztract etc., Excelled and highly qualified in these programs.
Very strong organizational and planning skills used in scheduling activities and completing multiple tasks on time. A self-motivated worker always willing to take on additional duties, Excellent general office skills coupled with strong work ethic. A hard worker who can be relied on to complete tasks accurately and independently. Expert in handling high volume in-person interviews with applicants and clients. Flexible and hardworking with a strong drive to succeed, I have leadership skills that have been tested Through Time and Time again. A natural born leader for any job in place!
HUMAN RESOURCE COORDINATOR: Prime Staffing: Mebane, NC
5-18 to current
Terminated employees who were establishing poor job performance
Orchestrated on onsite, and in-house Orientations, Tracking payroll, holiday, and attendance record
Trained Staff and employees on company policies, payroll, dress code and attendance policy's
Knowledgeable on drug testing policies, employee training on OSHA regulations
Ability to communicate and motivate team members to enhance strategic goals
Opened many new accounts and provided daily customer reports
Overseen sales trusted invoices at 120,000
Successfully coached the team to become top performing location in state
Labor law and regulation Compliance, Employee Grievance & Conflict Proceedings
Specializing in Organizational Development & Talent Acquistion Retention
Superior communicator, implemented changes leading to best practice operations
Helping to find and recruit talented employee’s, Managing onboarding and training for new hires
HUMAN RESOURCES: TBC of America Mebane, NC
07-17 to 5-18/Temporary Position
•Sent up to 100 emails daily, Created customer invoices Dailey from A-Z
•Maintain financial records of the company handled credit card payments over phone and in person
•Manage accounts receivable, payable and Customer invoicing
•Answered a high volume of phone calls on a 6-line switch board
•Handled customers for 10 years with speed and accuracy
•Exemplary levels of integrity and dependability
•Exceptional customer service ability, Career builder certified
•Strong computer skills and work ethic Excellent telephone etiquette
•Very strong in multitasking Devoted in making the customers happy
•Inquisitive and Meticulous Computer skills
•Eloquent inside sales experience, Composing and typing correspondence, scheduling appointments, taking dictation by shorthand (100 wpm)
CLERICAL/INSPECTOR/ASSISTANT: Champion Mobile Homes Lillington, NC
06-15 to 06-17/Moved for higher pay
•Generated competent procedures handling material, computerizing the log of material in the computer using Windows from word to excel
•Gained extensive product knowledge building over 600 government disaster relief homes
•Provided service training, empowering all staff to take personal interest in company success and profitability
•Introduced and trained over 75 staff members in the use of equipment, tools, and paperwork
•Worked in a very fast paced corporation and worked very well at multitasking
•Orchestrated, Orientation's, applied Drug screens Dailey, helping generate insurance knowledge
HUMAN RESOURCES: G-N-G Construction Sanford, NC
07-05 to 05-15/Seasonal
Overseen all Human Resource Operations and quality Assurance for a group of company
Advise managers organizational policy matters and recommend needed changes
Manages 3 direct and 4 indirect staff members and
Answered and directed incoming calls on a 6-line switchboard
Oversaw all admin duties for the head office including payroll,
Direct personnel, training, and labor relations activities
High level of compatibility using standard and acceptable office procedures
Played a key role in growing the employees base by 50%
Established all HR functions including recruitment process, Compensation, Safety, and talent retention programs
Led the Quality and Environmental ISO certification for Waste management and Transportaion divisions
Handled shipping materials
Osha trained employees and dispensed drug-test daily
EDUCATION
•High school diploma from Western Harnett High School 2004
•Central Carolina Community College. Lillington NC
•Relevant course work Math, English, and Science
• Employability Skills Alamance Community College
GOALS
•To use my skills for doing my best in the company which choose me as its employee
•Fill a strategic position in a world-class company by contribution to its business objectives while strengthening the company’s image and driving its social responsibility programs
•Looking for a challenging position that would allow me to apply my educational knowledge in different areas
•To develop within an organization, apply knowledge to develop personally and professionally, getting better every day and to make the right decision to accomplish goals and succeed
•To develop myself personal and professional in areas where I can apply my up to date knowledge and experience such as human resources customer service, clerical, and administration
•Honestly, I just want somewhere where I can be myself in a professional way and grow together with a company that I enjoy building up and making better for the company and for myself
THARA GILLUM
*********@*****.***
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