Customer Service Manager

MICHAEL TRESCA

Mount Arlington, New Jersey *****

Phone: 201-***-****

Email: *********@*****.***

SENIOR PURCHASING PROFESSIONAL

25+ years of progressive experience in purchasing management within the metals fabrication and electronics industries.

An enthusiastic, results-oriented, problem solver and dedicated professional with a demonstrated ability to be productive in reducing procurement costs, by standardizing processes, negotiating purchasing contracts. Being very proficient in dealing with multiple software systems. Building business relationships when interacting with vendors.

AREAS OF EXPERTISE

Organizational Management

Creating Vendor and Customer Relations

Tech Savvy

Managing inventory for distribution centers

Cost Reduction

Contract Negotiations

Project Management

EDUCATION

William Paterson University

Bachelor of Science in Business

PROFESSIONAL EXPERINECE

Arrow Electronics 1994-8/2017

(Communications Equipment)

First 10 years in Purchasing, Current in Customer Service/Sales Support.

Hired as Buyer responsible for all peripheral equipment such as phones, cable, wire, battery back up units and much more as needed for customer installations. Worked off of a computer system designed specifically for company by internal personnel. Worked with project managers to expedite equipment.

Also, worked with sales and estimating to help in attaining better pricing.

Promoted to Senior Buyer responsible for buying from one of our major vendors (NEC) along with all cable, wiring and power requirements. Worked with project managers on timely delivery of equipment either to site or local warehouse. Kept up on pricing in our system for all NEC parts to ensure proper costing. Also, responsible for keeping inventory of high volume usage parts for sales and service issues. Handled distribution of work based on buyer assignments and work loads.

Promoted to Purchasing Manager reporting to Director of Purchasing, responsible for all daily operations. Managed 5 buyers and 1 administrative person. Responsible for working on a yearly contract for our top high usage commodities, working with buyer and vendors to negotiate prices.

For last 10 years or so have been working in customer service, and sales support taking customer calls to place orders or expedite service calls and orders.

Worked with sales people in resolving customer issues, doing proposals for them to present to customers, or handling whatever they need so they can concentrate on selling.

Greitzer, Inc. 1991-1994

(Conveyors for Food)

Purchasing Buyer

Hired as buyer responsible for purchase of all materials such as Stainless Steel sheet, bolts, screws, motors, all types of electrical supplies needed for the production of food conveyors for various institutions from Federal Government (new CIA Building) to state and local projects.

Purchased different types of conveyor belts, from plastic slats to heavy rubber. All purchase requests would come from engineering or production departments. Worked with warehouse manager to keep high usage parts inventory up to required levels.

Also, responsible for purchase of all shipping materials such as boxes and tape. Managed 2 receiving people and 1 shipping person. Worked with team that handled production of products for large fast food company (McDonalds) keeping inventory levels based on their forecasts, buying special Hubbell connectors and other items. As company was re-locating to North Carolina, on two separate occasions contracted with trucking and rigging companies to pickup from New Jersey site and deliver to North Carolina site large heavy duty production machinery.

Asked to assist plant manager with special customer parts orders, would enter the orders and then follow through until the orders shipped. Travelled to North Carolina office to handle purchasing, working with local suppliers.

Hayward Industrial 1986-1987

(Strainer Division)

Purchasing Buyer

Hired as Buyer, responsible for purchasing of all office supplies and all peripheral equipment such as bolts, screws, perforated steel, paint, necessary for the manufacture of both inventory strainers and make to order strainers from Purchase requests issued by materials managers and production supervisors.

CEFCO, Inc. 1984-1986

(Fuse Manufacturer)

Hired as assistant Purchasing Agent, responsible for purchase of all tooling used in plant, working closely with Plant Supervisor. Purchased all janitorial supplies for office and plant. Purchased fuses from major manufacturers such as Bussman and Littlefuse based on requests from materials management department in conjunction with sales department. Handled daily receiving receipts matching against Purchase Orders. Handled expediting of open orders. Purchased small, high usage parts for inventory.

Was responsible for purchasing all materials needed for building expansion project, working closely with contractors and internal project manager. Worked on major project with materials management, warehouse and IT in getting all materials onto a computer system to streamline purchasing and inventory for better production planning.

Promoted to Purchasing Agent responsible for roughly $2-million dollar budget, managed 2 receiving people, an assistant purchasing agent and a purchasing clerk. Responsible for high usage parts such as fuse bodies and fuse ends. Negotiated pricing based on projected usage for those parts and also negotiated copper bar contract based on projected usage for 6-month increments. Also, responsible for special UL labels that went on the fuses and screen printing for major customer NY City Transit Authority.

Atlas Industrial Mfg. 1977-1984

(Heat Exchanger Manufacturer)

Started as assistant to Purchasing Agent, duties included posting of invoices to individual Job Bills of Material for cost tracking purposes. Expediting of materials for said jobs in accordance with instructions from Production Manager. Kept track of Material Specification sheets as required for Quality Assurance/Quality Control. Handled ordering of spare parts for customers, making sure parts arrived and then shipped in timely fashion. Also, responsible for daily receiving sheets, posting receipts to Purchase Orders.

Promoted to Purchasing Agent, responsible for purchase of all materials such as Steel and Stainless Steel piping, flanges, couplings, bolts, nuts, gasketing for all jobs in production as required from job Bill of Materials. Managed one buyer, and two receiving people. Responsible for keeping high volume usage parts in inventory keeping in mind at all times cost savings. Worked on any special projects with management and/or production.

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