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Administrative Assistant Customer Service

Covina, California, United States
May 31, 2019

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Salvador M. Ortega, B.S.A.

***. ***.****(C) 626-***-**** (H)


Results oriented professional with over 25 years progressive accounting experience. Thrive in a team oriented environment that encourages participation to achieve corporate goals. Excellent communication skills and liaison abilities - interact effectively with customers, vendors and personnel at all levels. Manager – committed to developing a climate that provides motivation and encourages employee initiative. Proficient at managing and prioritizing multiple tasks to meet deadlines. Bilingual - English and Spanish.

Experience and expertise in the following areas:

Managerial Accounting

Financial reporting

General Ledger maintenance

Payroll administration

Gross Margin and Contribution Variance

Problem solving

Training, supervising, and motivating staff

Fixed assets

MS Office, Word, Excel

VLOOKUP & Pivot tables

Symix Software

Kaizen Theory /Continuous improvement

Dash, Host, Ultripro, Kronos, Surpass

Infinium, Docklink, AS400


Reduced bad debt from $165K to $3K.

Reduced DSO from 66 days to 38 days.

Reduced material cost by 5% on a monthly sales of $3.5M.

Restructured AP, AR and Purchasing Department.

Improved turnaround time on receivables of 17% by using detailed credit.

Developed internal cost-reduction controls for expense management, billing procedures, capital expenditures and material expenses.

Designed and implemented PTO process (Paid Time Off).

Implemented 5's System in offices, stockroom and shop.

Implemented continuous improvement processes.

Implemented credit limits, and closely monitoring process by checking procedures.

Identified, monitored and resolved problems related to channel of communications among Receiving, Quality Control, Customer Service and Accounting Departments.

Recruited to participate by implementing appropriate Sarbanes-Oxley Act compliance


OLDCASTLE BUILDING ENVELOPE Public company 40 million annually Commerce, CA 2015- 2018

Accounting Manager

Responsible for all aspects of company's accounting functions. Significant duties included:

Responsible for all aspects of Month-End closing.

Preparation of Mid-Month Financial forecast.

Preparation of Financial Statements and Supplemental Reporting.

Coordinate business activities among all departments.

Participate on staff meetings to discuss company performance progress utilizing KPI (Key Performance Indicator) and Balance Score Card tools.

Supervision of AP, AR, Credit management, Purchasing and Collection.

Internal Controls, Account Analysis, Variance Analysis, P & L Analysis.

Inter-Company reconciliation, Corporate Schedules and Team development

Salvador M. Ortega 626. 475.0915(C) 626-***-**** (H) (p2/2)

HAECO Public Company 40 million annually Pacoima, CA 2003 – 2015

Assistant Controller

Responsible for all aspects of company’s accounting functions. Significant duties included:

Responsible for Month-End closing procedures including preparation of journal entries, downloading source data and uploading of information to General Ledger, covering both corporate and inter-company transactions. Preparation of financial statements presentation.

Review Month-End results with controller.

Maintenance of chart accounts General Ledger and subsidiary ledgers.

Set up vendor and customer codes, AP and AR accounts, trial balance, Profit and Loss reports.

Preparation of account analysis and explanation of variances with the Controller to Corporate.

Preparation, implementation and monitoring of internal controls to achieve performance and profitability targets, reliability of financial reporting and ensure that the company complies with laws and regulations established by the FAA.

Verify accuracy of contracts and proposals.

Review and approve purchase orders requests. Prepare and maintain sales commission for domestic and foreign regions.

Provide guidelines to procurement, customer service, shipping, program management and planning departments of how to process information in the system.

Responsible for supervising A/P, A/R, Payroll and General Accounting department a total staff of five. Established N 45 terms for payment, utilize Dunn and Bradstreet software to honor credit to customers.

Collaborate with cost accounting during physical inventory, elaborate labor and overhead rate, work with labor utilization and labor efficiency.

Responsible for corporate and subsidiary facility bookings.

Participate on staff meetings to discuss company performance progress utilizing KPI (Key Performance Indicator) and Balanced Score Card tools.


General Accountant

Oversee all facets of accounting department for company engaged in the manufacture of products for the commercial airline industry.

Direct all activities related to A/R, A/P, billing, payroll, credit management and collections.

Analyze accounts, prepare month-end adjustments and evaluate Profit and Loss variances.

Manage sales commissions for Europe and Latin America.

Provide managers and corporate leaders with information to facilitate decision making.

Prepare sales and property tax forms, warranty reserve, deposits, workers compensation, allowance for doubtful account, cash reconciliation and inter- company activities.

Accounts Receivable Supervisor (1996 - 2000)

Payroll Supervisor (1993 - 1996)

Accounts Payable Supervisor (1990 - 1993)


B.S.A. – Bachelor of Science in Accounting – California State University, Los Angeles

Kaizen Theory training (Continues improvement)

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