Customer Service Representative
Resume:
TAMMI TALLEY
**** ****** **., ******* ** *****
************@*****.***
Eager future employee with exemplary work ethics, seeking virtual employment with an excellent company. Expert Customer Service Representative ability. Strong excellent proofreading skills while also showing high attention to detail. Strong foundation in the customer service field.
EXPERIENCE
Owner of Teslani Designs Jewelry Business 2009-Present
Own and operate Teslani Designs. Create jewelry using semi-precious stones, glass and crystal. Create invoice for each piece sold. Create jewelry
based on customer’s needed healing properties. Maintain Facebook page for business by updating and uploading new designs. Commissioned to
create wedding jewelry for bride/bridesmaids. Package and send purchased piece to customers in the United States. Set up Paypal account for ease of purchases by client.
Commodity Analyst 2006-2008
Compucom Dallas, TX
Work closely with RMA Senior Management to provide technical analysis and decision triggers related to commodity purchases and returns. Processed orders based on description from client/company. Input data in SAP system to maintain current records. Corresponded via email/telephone with companies on the return of servers, computers and software. Builds new relationships between the company and vendors, and ensures that these relationships are maintained to the satisfaction of all parties. The analyst also negotiates arrangements for the purchase of the goods, materials, and services the company requires within its budget limitations. Makes outbound calls to vendors and clients regarding purchases or return of software/hardware purchased. Receives inbound calls from purchasers regarding the return of software and hardware. Receives inbound calls from vice presidents, supervisors and employee of companies like Cisco, IBM and other fortune 500 companies to ensure servers are either returns or exchanged on a daily basis.
Applications Integrity Analyst 2004-2006
IBM Carrollton, TX
Maintained global matrix for all Lenovo products for IBM.
Performs system, service, and application troubleshooting and debugging activities.
Provides second-level end user support; uses Citrix GotoAssist and SCCM for remote
user assistance to identify, troubleshoot, diagnose, and resolve end user problems; monitor team
Claims Examiner 1999-2004
Department of Labor, San Francisco, CA
Adjudicated claims for injured Federal Employee based on causality, performance of duty,
time in position, nature of injury and diagnosed injury while working for the Federal Government. Reviewed claims for good FIFO system to exceed expectation of job duties. Corresponded with injured workers via telephone or letters to ensure up to date progress of injured employee. Paid monthly payments based on pay grade and time in service. Suspended and terminated benefits based on doctor and nurse reports. Corresponded with doctors and nurses to ensure proper care and treatment for injured workers.
Teleservice Representative Social Security Administration 1995-1999
SSA Program Service Center Richmond, CA
Received inbound calls from SSA national number from beneficiaries, banks and claimants. Post entitlement actions from beneficiaries of SSA benefits for retirees, the disabled and survivors. Enacted changes in entitlement to beneficiaries based on information given. Processed SSI overpayments in a more than timely manner. Corresponded with beneficiaries via telephone and letters to inform beneficiary of changes to benefits be it to terminate, convert or suspend benefits. Processed Lump Sum Death Payments based on Vital Statistic Records. Created packets for potentially disabled individuals by asking diagnostic questions. All was completed/processed while on the telephone. Taught SSI overpayment process to trainees while reviewing their work. Mentored trainees while on the phone to ensure “World Class” service was being given while trainee was on the telephone.
EDUCATION
East Bay State University, California
Studied five years of college education Liberal Arts major
Licensed and Ordained Minister 1989-present
• Serve the congregation as a preacher, Gospel singer and working with the elders and other leaders in the congregation to equip the church community for the work of ministry and for edifying of the body of Christ.
Pharmatox Institute of Addiction Studies 2002-2004
• Certified Substance Abuse Counselor (CA), Internship Pharmatox Rehabilitation Center.
• Helping people recover from addiction
• Writing progress notes on client after counseling session
• Work with clients on a one on one basis
• Help clients improve their relationships, with their family members and close friends.
• Corresponded with other health and mental health professionals
SKILLS
Expert Customer Service skills
Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
Excellent writing skills and use/command of English grammar
Ability to work effectively and prioritize in a demanding, fast-paced environment.
Expert customer service skills
Expert Researcher
Hammer Award for “World Class” customer service
Awards for excellent customer service skills
Mentored trainees in a customer service environment.
Set up computer hardware & uploading
Ability to work independently without supervision & produce results
Strong oral communication skills
Demonstrated resiliency in a fast paced metrics driven environment
Extremely adaptable in a changing environment
Proficient in MS Office environment
ACTIVITIES
Volunteer to non-profit organization to help the homeless.
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