Sr. IT Program / Project Manager
Resume:
Celeste Haseltine- PMP, PE
Bedford, TX *****
*******@***********.***
https://www.linkedin.com/in/celestehaseltine
QUALIFICATIONS SUMMARY
Professional Program/Sr. Project Manager Consultant with 10+ years of experience managing full SDLC and software integration programs with budgets up to $20-million and 50+ cross-functional resources.
Program and Project Management experience includes:
o10+ years of collective experience managing IT SDLC projects utilizing Waterfall, Agile, as well as Hybrid methodologies tailored to the client’s corporate culture (tools include: Rally, TFS, Version One, and JIRA).
o3 years Medical/Pharmacy/Adjudication PM experience from tenures with BCBS, Anthem and CVS.
o10+ years’ experience in B2B and B2C E-commerce Program and Project Management across various industries include Medical (Anthem, CVS Caremark, BCBS), manufacturing (LHI, CMC), Travel/Hospitality/Point of Sale (Mary Kay, Sabre, Travelocity, AA), Banking (Barclays, Chase, Citi), and Auto (Mercedes Benz).
o10 years of project/program budget creation & management for multiple clients (Lehigh Hanson, Barclays, CVS Caremark, Sabre, Anthem/WellPoint, CMC, FRB) with the various PM tools: Planview, Primavera, Navigator, Clarity, MS Project, JIRA, Version One, TFS, and Rally.
o10+ years’ experience managing IT vendors and IT vendor SOW’s (May Kay, IBM, TCS, Accenture, Wipro), in addition to managing on-site and offshore/remote resources, including offshore teams in Canada, Poland, Germany, UK, and India (Lehigh Hanson, Barclay’s, CVS Caremark, Anthem, CMC, Sabre, Verizon).
o3 years’ EDW/BI and MDM Project Management experience with Teradata, Oracle and SAP. Experience includes: Data migration and data mapping from one Teradata warehouse to another; changes to Teradata and Oracle schema’s; BI reporting; and data conversion and transformation from and into SAP; (Sabre, Anthem, CMC).
PMI Certified Project Management Professional (PMP # 200237), Six Sigma Green Belt certified (2015), and TX Registered Professional Engineer (PE #73818).
TECHNICAL SUMMARY
Industries: Healthcare/Medical (CVS Caremark, BCBS, Anthem/WellPoint); Pharmaceutical (CVS Caremark, Anthem/WellPoint); E-commerce (all but XO); Manufacturing (Mary Kay, Lehigh Hanson, CMC); Banking (FRB, Barclays).
PM Tools: MS Project (all companies); SharePoint (all companies); Clarity (BCBS, CVS Caremark); Primavera (Sabre); PlanView (Anthem/WellPoint); Navigator (Barclays); JIRA (Barclays), Version One (Sabre), Rally (Sabre), and Team Foundation Server (LH).
3rd Party Products (integration into/out of/or with): SAP PeopleSoft Kronos Hybris Endeca Oracle Teradata Cognos Insite Liferay Jetspeed Salesforce RxClaim Facets WGS CDM IBM Watson.
PROFESSIONAL EXPERIENCE
Charles Schwab (PMO) 03/2019-6/2019
App Security Program Manager (consultant through Judge Group)
Program Management of one urgent regulatory compliance short term project to address an audit finding.
Program Management of the planning, execution, budget/resource management, vendor management, and implementation of a Process Improvement Project. Project focused mainly on resolution of audit findings, creating and implementing new processes within the company to prevent a re-occurance, and the hiring of two new application security consultants.
Budget: < $700K / Team size: 6 / Methodology: Waterfall/ Tools: Clarity / Vendor Management: Yes (Veracode).
Mary Kay (PMO) 01/2018-11/2018
E-Commerce Program Manager (consultant through Ettain Group)
Program Management and turnaround of one delayed E-commerce project for Mary Kay. Project had 6 previous contract PM’s assigned, and was 9 months overdue and 300K over budget at the time I took ownership.
Program Management of the re-planning (including resource planning), software development, Integration and UAT testing and deployment of a new E-commerce product integrated into Salesforce.com platform for the US and Canada. Product allows Mary Kay consultants to manage their customers, place orders with Mary Kay, managed tailored sales and promotional campaigns, and to sign up for Mary Kay events.
Product was successfully deployed on Nov 1, 2018.
Budget: < $1 million / Team size: 36 / SDLC Methodology: Hybrid (Waterfall/Agile) / Tools: MS Project, Primavera / Vendor Management: Yes.
Mercedes Benz (PMO) 10/2016-03/2017
AI Program Manager (consultant through Infomatics)
Program Management of the roll-out of Watson AI Advisor (WEA) and Watson Explorer (WEX) interfaces within the Ft. Worth Call center.
Program Management of the development of new business cases with IBM to assess other features of Watson for use in the Ft Worth Call center. Other features reviewed included WCS and WDS platforms.
Successful deployment of the pilot implementation of Watson in the Ft. Worth call center in Jan 2017.
Budget: < $1 million / Team size: 6 (excluding IBM resources) /SDLC Methodology: Waterfall / Tools: MS Project / Vendor Management: Yes (IBM)
American Airlines (PMO) 04/2016-07/2016
E-Commerce Sr. Project Manager (consultant through Teksystems)
Short term assignment to replace another PM contractor out on maternity leave. Scope of work was to execute E-commerce Merchandising IT projects related to enhancements and the addition of new tiers to the AA Members Rewards program.
Re-planned and executed projects on the program road-map backlog that required interfacing with AA.com teams, Teradata EDW team, and the E-commerce Merchandising Catalog team (Google) to add in new member rewards tiers, and new benefits. Conducted daily stand-ups, iteration planning meetings, and provided status reports.
Team size: 15 / SDLC Methodology: Agile / Tools: Planview, MS Project, Rally / Vendor Management: Yes (Google)
Lehigh Hanson (PMO) 10/2014-12/2015
Program Manager- B2B E-Commerce
SOW 3 (consultant through Teksystems)
Short term assignment focused on re-planning and expediting the cut-over and migration of the Lehigh Hanson building supplies payroll system to the cloud prior to Dec 31, 2015. Re-planned cut-over and migration tasks and timeline with both vendors (Wipro and Kronos) and LH corporate IT using MS Project.
Implemented Daily stand-up meetings, and an issue tracker log. Worked with Forterra legal and executive management team to resolve vendor stop work notice. Expedited and managed the cut-over of the Kronos time-clocks and payroll HR software from Lehigh Hanson Corporate’s IT systems/network to Forterra’s.
Successfully migrated the Kronos timeclocks and timekeeping system to the cloud, inclusive of the transfer of the existing data from the Lehigh Hanson Corporate payroll and PeopleSoft HR systems to the cloud version of the Forterra payroll and HR system prior to the Dec 31, 2015 deadline.
SOW 1 & 2 (consultant through Akorbi and then Insource Group)
Program Management of the implementation of a Business to Business (B2B) E commerce portal for Lehigh Hanson US and Canada.
Program entailed the development of both a web and Android mobile/tablet customer order entry, invoicing, and payment system for Lehigh Hanson Cement and Materials products utilizing the Insite Portal platform.
New portal included: creation and testing of a Merchandising Catalog and associated pricing via a custom API using inventory data contained in SAP and Endeca; customization and testing of the shopping cart functionality contained in the Insite Portal platform; and development and testing of a custom API to retrieve invoices in SAP.
New portal required coordination and participation at various project phases across multiple business units including: accounts receivable; cement truck GPS vendors; Accounting; Facilities; Manufacturing; Sales.
Facilitated, created and maintained: project plan and timeline with offshore and onshore project team; management of the Dev and QA vendor SOW; review and approval for payment of vendor invoices; management of project resource plan; and all internal project management governance activities/requirements with the following teams: legal, marketing, training, security, project sponsor, IT architect, IT dev. teams, Infrastructure, and QA teams. Managed and reported on project budget. Provided status reports to executive management in Canada and US.
Project successfully deployed to production at the end of June 2015
Budget: $1.2 million / Team size: 25-30 onshore/offshore / SDLC Methodology: Hybrid Waterfall/Agile / Tools: MS Project, Team Foundation Server (TFS) / Vendor Management: Yes
Barclays Bank (PMO) 10/2013-06/2014
B2B E-Commerce Program Manager (1099 consultant)
Program Management of a portfolio of mobile and tablet transformation projects for Barclays Investment Bank (UK and US). Projects were to move existing institutional investment bank applications from the existing desktop versions to mobile and tablet versions for both iOS (Apple iTunes Store) and Android OS (Google Play Store).
Program entailed the development of both Android and iOS mobile/tablet customer facing multi-factor authentication; product search; trade order entry; and trade execution/confirmation for Barclay’s London and US Investment Bank Division.
New portal included: creation and testing of a Merchandising Catalog of stocks/bonds/EFT’s and associated pricing via a custom API; customization and testing of the shopping cart functionality on both Android and iOS; development of enhanced security for SSO login on mobile devices; creation/testing of a custom API to execute a trade and receive a trade confirmation; and testing/approval with Apple for deployment on the iTunes store.
New portal required coordination and participation at various project phases across multiple business units including: legal; internal IT security; Sales; and Trading Business Unit.
Facilitated, created and maintained: product road-map with business owner in London; project plan/timeline; resource plan; and all internal project management governance activities/requirements with the following teams: legal, marketing, security, infrastructure, project sponsor, IT architect, IT dev teams, and QA teams. Managed and reported on project budget, vendor SOW’s, and approval of vendor invoices for payment. Provided status reports to executive management in Plano and London, UK.
Successful deployment and go-live of first investment bank business transformation IT project (Barclays Live) to Apple iTunes Store in April 2014 and the second Android product to the Google Play Store in June 2014.
Budget: $7.1 million / Team size: 50 onshore/offshore / SDLC Methodology: Hybrid Waterfall/Agile / Tools: Navigator, JIRA / Vendor Management: Yes
XO Communications 11/2012-04/2013
Sr. Project Manager (consultant through Gunther Douglas)
Consultant hired to take over business transformation projects from a PM who left the company in Oct. Projects were to integrate the flow through of the order entry from Seibel to provisioning, and then from provisioning to the Singleview billing system.
Facilitated and created revised project plan/timeline and manpower estimates with internal business, product management, and IT teams. Conducted JAD sessions with BA, business and IT project team to obtain consensus on project requirements, including data mapping requirements to integrate Siebel into the customer, provisioning, billing and e-commerce portal system. Manage change requests and issue log. Monitor/report budget burn down.
Completed and successfully deployed first business transformation IT project as part of the March 2013 release, and the second business transformation project as part of the April 2013 release.
Team size: 25-45 onshore/offshore / SDLC Methodology: Waterfall / Tools: MS Project / Vendor Management: Yes
CVS Caremark (PMO) 11/2011-06/2012
Sr. Project Manager (consultant through AIM Consulting)
Consultant hired to assist in getting a backlog of Medicare Part D and ICD-10 RxClaim software application regulatory projects completed.
Responsibilities include: Conducting team meetings and daily stand-ups; facilitation of JAR, JAD, and iteration planning meetings with the business and other impacted IT teams (EDW, Peoplesoft, Finance); creation of both the sprint/iteration plan and the high level project plan/timeline including multiple inter-related project dependencies with other internal CVS IT projects/business units; management of budget using Clarity; resolution of issues and obstacles; management of change requests; updating and presentation of status report to upper management.
Managed SOW for IBM, TCS, and Wipro Dev and QA resources, both on shore and off shore.
Successfully deployed all three projects as part of the May production release.
Budget: $2.1 million / Team size: 35-60 onshore/offshore / SDLC Methodology: Hybrid Waterfall/Agile / Tools: Clarity, MS Project, Rally / Vendor Management: Yes
EDUCATION
Texas A&M University- College Station, TX
Bachelor of Science- Engineering
Master of Science- Engineering
Dear Sir or Madam:
I am a Program/Sr. Project Manager with over 20 years’ experience, the last 15 as a consultant. I will be completing my current assignment on Wed June 5, and am now in the market for a new W2 contract assignment in the Dallas/Fort Worth, TX commuting area. Please note that I am not available for positions requiring relocation or overnight travel at this time.
Being a consultant has provided me the opportunity to work in a number of industries (E-Commerce, healthcare, PBM, medical claims adjudication, Medicare, banking, hospitality, and manufacturing) and exposed me to a variety of business needs, internal processes/policies, and corporate cultures. This has allowed me to acquire the skill sets to work with all types of customers/clients/personalities and across all types of corporate cultures/internal politics. My experience as a Sr. level Program and Project Manager has provided me the opportunity to work on a number of high profile, high dollar projects across several industries, and includes:
15 years’ experience managing IT SDLC projects using Agile, including Hybrids of Agile/Waterfall tailored to the client’s corporate culture, and 6 years using Waterfall. Agile Tools include: Rally, TFS, Version One, and JIRA.
3 years Medical/Pharmacy/Adjudication PM experience from tenures with BCBS, Anthem, and CVS Caremark.
11 years’ experience in B2B and B2C Ecommerce Program and Project Management.
11 years’ project/program budget creation/management (Lehigh Hanson, Barclays, CVS Caremark, Sabre, Anthem/WellPoint, CMC, FRB).
11 years’ Program Management experience managing programs that cross/include multiple business units, complex task/artifact/feature interdependencies, and budgets of up to 20 million and up to a total of 120 project resources (Lehigh Hanson, Barclay’s, XO Communications, Sabre, Anthem/WellPoint, CMC, FRB).
11 years’ experience managing vendors and vendor SOW’s (IBM, TCS, Accenture), in addition to managing on-site and non-collocated / remote teams including offshore teams in Poland, Germany, Canada, UK, and India ( Lehigh Hanson, Barclay’s, CVS Caremark, Anthem/WellPoint, CMC, Sabre, Verizon).
Over 17 years’ Program/Sr. Project Management experience, on all phases of program and project management including: resource and budget management; project budget development; management of third party vendors; facilitation of business requirement documents and project plans/timelines/schedules, inclusive of milestones; project planning; creation of overall Program plans/roadmaps, including inter project dependencies across a program/portfolio; execution of project plans; scope management; risk, issue, and change management; management of software development, unit testing, integration testing, UAT, and deployment phases; business case development; project closure and sponsor sign off.
BS and MS degrees in Engineering from Texas A&M Univ.
PMP certified by the Project Management Institute (PMI), Six Sigma Green Belt Certified, and TX Registered Professional engineer.
In addition to the above, I also bring to the table:
10+ years’ experience managing projects, budgets, and resources with the larger integrated PM tools: Planview, Primavera, Navigator, and Clarity.
8 years’ experience managing projects using other tools such as MS Project, JIRA, Version One, TFS, and Rally.
6 years’ experience utilizing SharePoint as a PM collaboration tool.
Excellent verbal and written communication skills.
If my experience and background are a fit for what you are seeking, I would be interested in discussing the position with your further. I am a US citizen, am PMP certified, and can be reached via Internet mail at *******@***********.*** or via my cell at 214-***-****.
Celeste Haseltine, PMP
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