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Customer Service Representative

Ypsilanti, Michigan, United States
$15.00 hourly
June 04, 2019

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Jacqueline M. Hemphill

*** *. ******* ***., ***. # 4

Ypsilanti, MI 48198



Extremely well organized and efficient. Quickly learn procedures and methods. Capable of handling multiple tasks or projects concurrently. Able to work in a fast paced atmosphere.


XPO Logistics Inc. June 2017- March 2019

Ann Arbor, MI

I was most recently employed through XPO Logistics, Inc. in the Mailroom of the Administrative Services Department. My position was a Customer Service Representative. My responsibilities included the reconciling of inventory and invoices. I am responsible for stocking of copy/ work rooms, break areas and linen for all departments. I also order inventory and supplies when necessary. I prepare destination cards for Monday’s truck mail, sort, slot and pull mail bags, and prepare US Mail for daily pick up. It is also my responsibility to print envelopes and ship customer packages FedEx daily, per customer request. I make sure to log in all incoming deliveries on our daily delivery log, to ensure accurate and prompt delivery throughout the departments. That includes, FedEx, UPS, as well as United States Postal Mail. Incoming as well as outgoing preparation. The majority of my position is to follow process of all my responsibilities for an accurate understanding and execution of my duties.

International Turbine Industries June 2014-November 2016

Ypsilanti, MI

I work as a Stock Room Clerk. My responsibilities include properly executing all duties assigned to me, which include sales and purchasing. I perform the incoming review to identify, control, segregate and maintain all materials according to standard requirements. Ensure preservation of all articles and parts in inventory, execute specified shelf life requirements, ensure the preservation and storage of all materials, control and distribute inventory, and ensure parts have been properly designated by condition.

Mastronardi Produce May 2012-October 2013

Livonia, MI

I worked as a Production Administrator and my responsibilities included label and tag production. I was responsible for recording and documenting all products brought to my assigned lines. I was required to count, label, and tag all product that was to be shipped to customers, as well as returned to inventory. I was also responsible for assisting the Supervisor and Line Lead in all areas to ensure fast, effective speed from the production line.


Lincoln Consolidated High School Ypsilanti, MI

Diploma Obtained June 2005

References Available Upon Request

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