Manager Office

Delarre Anita Wilhelmina

Analytical & quality-oriented professional with cross-functional experience in General

Administration, Teaching & Training; targeting assignments with an organization of repute in a variety of industries in an administrative/Office Manager role.

CORE COMPETENCIES

~ General Administration ~ Supervision ~ Managing employees

~ Training and Development ~ Computer literacy ~ Quality Management

~ Company financials ~ Relationship Management ~ Liaison & Coordination

~ Initiative in developing new strategies ~ Secretarial

~ Excellent communication skills ~ Fully bilingual English and Afrikaans

ORGANISATIONAL EXPERIENCE

May’15 – Jan 2019 Franchise Owner - Quality Household Staff

Key Result Areas:

Interviewing candidates for database.

Advertising and marketing.

Deployed suitable manpower, equipment / materials and ensured proper planning for timely execution of the projects

Negotiating and concluding contracts with new employees and clients.

Managing all HR related matters on behalf of clients, ie contracts, disciplinary issues, UIF, leave, etc.

Reason for leaving:

Relocated to Brits

Jun’14 – Apr’15 with Catalyx Consulting - Office Manager

Key Result Areas:

Office and Staff Management (19 employees).

Training of all staff on various administrative matters.

Company financials at national level i.e. purchasing of office equipment, groceries, furniture, etc. loading of payments to suppliers, loading monthly salaries. Controlling and transferring funds between company bank accounts, tax returns for company, with company allocated credit card and keeping record of all transactions.

Debtors and Creditors and Budget Control as well as paying company accounts. Compiling quarterly financial and operational reports

HR duties i.e. Contracts of Employment, leave, drafting of policies, etc.

Developing new systems i.e. new filing system, HR systems, new office procedures, etc as and when required.

Maintaining good relationship and communication with service providers.

Attending Management meetings with Company Directors.

Compiling and implementing new procedures and policies.

Ensuring quality dealing with clients and co-workers alike.

Monthly financial reports and budget forecast

Company travel arrangements i.e. flights, accommodation.

Reason for leaving:

Moved to Witbank

March’11 – Jan’13 with Zaaiman Exploration Drilling - Quality and Training Administrator

Key Result Areas:

Compiling training manuals i.e. Hazard Identification, MS Word, MS Excel.

Updating training records on system (Access) and managing database

All administrative duties i.e. typing, general filing, up keeping of records, compiling reports for Manager, generating reports on Access for End of Year purposes, Minutes of Company Line Managers ‘ Meeting etc

Travel arrangements for facilitators, Training Manager and Quality Manager.

Managing bookings for Training Centre venue

Facilitator for i.e. Hazard Identification, HIV/AIDS, Induction, Risk Assessment, Hitching and Unhitching of trailers (practical assessment), pre-use of vehicles and practical assessments of drivers. (Completed Coach the Learner Course)

Training Coordination

Identifying training needs.

Development of Unit Standards based training material that complies with appropriate legislation

Source and liaise with suppliers to ensure that the quality and content of training meets the requirements.

Plan and schedule training

Compile Workplace Skills Plan

Compile annual reports

Quality Control as per required ISO 9001 and 2008 standards.

Assist with Learnership and Artisan Prep applications.

Attend MQA Meetings.

ATR and WSP Reports

Supervisor

Reason for leaving:

Family responsibility - Durban

PREVIOUS EXPERIENCE

Jan’07 – March’11 Self Employed Typing legal documents for Court, Psychiatrists and Attorneys from South Africa and the UK

Feb’05 – Dec’06 with Bafana Petroleum as Office Administrator/Supervisor

Jan’01 – Jan’05 with Natura Homeopathic Laboratory Office Manager

Apr’88 – Aug’2000 with Government Service - Clerk promoted through ranks to Admin Officer and appointed as Acting Assistant Director

Jan’86 – Mar’88 with SA Post Office as Financial Counter Clerk

Debtors

General office co-ordination.

Reception and switchboard

Taking telephonic orders from clients.

Delivery notes generated on pastel.

Regulate delivery of orders.

Stock control.

Supervising staff i.e. drivers and general site workers.

Control loading and offloading of petroleum products.

Route planning

Ensure good customer relations.

Filing and general office administration.

Drafting policies and implementation

Minutes

Typing of Legal Documents

Client Liaison

PROFESSIONAL COURSES / TRAINING

Secretary – Institute of Administration

Junior Management – Institute of Administration

Communication – Institute of Administration

MS Word, Excel, PowerPoint, Access, Publication, Internet, Outlook 2003 – PC Training Durban

First Aid Level 1 – Zaaiman Exploration Drilling

Coach the Learner – Maccauvlei Training Centre

Managing Problem Employees - Labourguide

Fire Extinguisher – Langamed

PERSONAL DETAILS

Date of Birth: 19th March 1968

Languages Known: English & Afrikaans

Address: Plot 75A, De Kroon, Brits

Citizenship: RSA

Identity Number: 680**********

Marital Status: Married

Dependants: none

Driving Licence: Code EB

Mobile: 074******* or 082*******

E-Mail: ************@*******.***

PROFILE SUMMARY

Education

EDUCATION

Offering over 25 years of experience in various administrative, Office Management and Supervisory roles.

Expertise in general computer and MS Word suite.

Exhibits a strong and firm approach to sustain & encourage safe work environments, and capability to streamline smooth running of administrative functions.

Supervised & managed staff, and directed day-to-day associated operations

Experience of facilitating/coaching students by using interactive discussions & ‘hands-on’ approaches to help trainees learn and apply concepts in practise

Proven track record of implementing cost saving measures to achieve substantial reduction in terms of office expenditure.

Possess excellent communication skills with capabilities in mentoring motivated teams towards achieving organizational goals

Matriculated at

Voortrekker

High School,

Pietermaritzburg,

In 1985

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