REYNANTE B. TABERNERO
*** *** ******* ******, ****** Batangas
*********.********@*****.***
Objective In pursuit of a job that will provide learning experiences in a company or organization where I can contribute my skills for its growth and stability
College Batangas State University
Bachelor of Science in Psychology
Batangas City
2008-2012
Sales Representative
CHRONOS STRATEGIES
11th flr, Rockwell Business Center Sheridan, Mandaluyong City
December 10, 2018 – May 10, 2019
Fronter Inbound Sales
Receiving calls of patients who are in need of back, knee, shoulder and wrist braces
Giving features and benefits of the brace based on their needs
Qualifying patients based on their insurance coverage
Completing information needed including doctors information for the approval of the brace that the patient needs
Transferring calls to DME who will finalize the order of the patient
Sales Specialist
SPi Crm
N. Garcia Cor., Bel-Air, Makati City (May 2015 – August 2018)
Dish Network
Inbound Sales
Answering calls of customers who are looking for television, internet and phone service.
Pitching features and benefits of the service
Signing up customers for the service with its terms and conditions, and schedule the installation.
Customer Service Representative
Concentrix (Formerly IBM Daksh Business Process Service Philippines Inc.)
4/F Blg F., UP Ayala Technohub, Commonwealth Ave., Quezon City
February 2013 – April 2015
Financial Account (UK) (October 2013 –April 2015)
Voice account
Debit Card Dispute Department
Answed inbound calls of customers and colleagues.
Helped the clients on how to raise disputes to process a refund.
Dealt with customers who were complaining.
Giving advises to customers for an undisputed transaction.
Account Switch Department
Answered inbound calls regarding account transfers.
Processed sole/joint account switching application in full, partial and manual switches of customers current accounts.
Contacting customers, colleagues and other internal and external banks
Back Office Account (March – October 2013)
Checked customers’ Individual Savings Account
Processed and updated of customers ’Individual Savings Account transfer from an external bank to the internal bank
Confirmed funds transfer from customers old Individual Saving Account to the new account
Chased external bank for the customers’ fund transfers using outbound telephone calls.
Human Resource Assistant Trainee (with certifícate)
Atlantic Gulf and Pacific Company of Manila, Inc
San Roque, Bauan Batangas (May 2012 – December 2012)
Recruitment Department (May-August 2012)
Analysis/Evaluation of manpower needs of the company/organization.
Assisted manpower needs of the company/organization in recruitment end to end processing:
a.Posts, giving of fliers and conducts job fairs for the vacant positions.
b.Evaluation of resumes of the applicants.
c.Calling candidates/applicants for the vacant positions using the telephone etiquette.
d.Conducts exams to the applicants.
e.Conducts initial interviews.
f.Refer/endorse the applicants to the concern personnel for the final interview.
g.Processing and filing of important papers and documents as requirements.
h.Conducts orientations for qualified applicants.
i.Assists signing of contracts and job order.
Updated/encoded 201 files of the employees to the Human Resource Information System
Kept confidential records of the employees of the company/organization.
Time Keeping Section ( August-December 2012)
Received files and document for the time keeping section.
Updated time of in and out of the employees to the system.
Updated and filed Official Business and Personal Business of the employees.
Encoded overtime requests to the system.
Organizational Development Department (Aug-December 2012)
Taking pictures using Canon DSLR camera to hired employees for the AG&P Identification Card
Editing pictures of the hired employees in Adobe Photoshop application
Making and releasing identification card
Skills Computer Literate
oMicrosoft Word
oMicrosoft Excel
oMicrosoft PowerPoint
oAdobe Photoshop
oMicrosoft Publisher
Oral and Written Communication
Interpersonal Communication
Physical and Analytic skills
Personal Data Age : 31 years old
Birth date : November 28, 1987
Birth place : Mabini, Batangas
Civil Status : Single
Citizenship : Filipino
Religion : Baptist Christian
Height : 5’6
Weight : 149 lbs.
I hereby certify that the above information is true and correct according to the best of my knowledge and belief.
REYNANTE B. TABERNERO
Applicant
EDUCATIONAL ATTAINMENT
JOB EXPERIENCES
TRAINING EXPERIENCE