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Sales Representative Customer Service

Location:
Santa Rosa, Laguna, Philippines
Posted:
June 04, 2019

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Resume:

REYNANTE B. TABERNERO

*** *** ******* ******, ****** Batangas

099******** / 092********

*********.********@*****.***

Objective In pursuit of a job that will provide learning experiences in a company or organization where I can contribute my skills for its growth and stability

College Batangas State University

Bachelor of Science in Psychology

Batangas City

2008-2012

Sales Representative

CHRONOS STRATEGIES

11th flr, Rockwell Business Center Sheridan, Mandaluyong City

December 10, 2018 – May 10, 2019

Fronter Inbound Sales

Receiving calls of patients who are in need of back, knee, shoulder and wrist braces

Giving features and benefits of the brace based on their needs

Qualifying patients based on their insurance coverage

Completing information needed including doctors information for the approval of the brace that the patient needs

Transferring calls to DME who will finalize the order of the patient

Sales Specialist

SPi Crm

N. Garcia Cor., Bel-Air, Makati City (May 2015 – August 2018)

Dish Network

Inbound Sales

Answering calls of customers who are looking for television, internet and phone service.

Pitching features and benefits of the service

Signing up customers for the service with its terms and conditions, and schedule the installation.

Customer Service Representative

Concentrix (Formerly IBM Daksh Business Process Service Philippines Inc.)

4/F Blg F., UP Ayala Technohub, Commonwealth Ave., Quezon City

February 2013 – April 2015

Financial Account (UK) (October 2013 –April 2015)

Voice account

Debit Card Dispute Department

Answed inbound calls of customers and colleagues.

Helped the clients on how to raise disputes to process a refund.

Dealt with customers who were complaining.

Giving advises to customers for an undisputed transaction.

Account Switch Department

Answered inbound calls regarding account transfers.

Processed sole/joint account switching application in full, partial and manual switches of customers current accounts.

Contacting customers, colleagues and other internal and external banks

Back Office Account (March – October 2013)

Checked customers’ Individual Savings Account

Processed and updated of customers ’Individual Savings Account transfer from an external bank to the internal bank

Confirmed funds transfer from customers old Individual Saving Account to the new account

Chased external bank for the customers’ fund transfers using outbound telephone calls.

Human Resource Assistant Trainee (with certifícate)

Atlantic Gulf and Pacific Company of Manila, Inc

San Roque, Bauan Batangas (May 2012 – December 2012)

Recruitment Department (May-August 2012)

Analysis/Evaluation of manpower needs of the company/organization.

Assisted manpower needs of the company/organization in recruitment end to end processing:

a.Posts, giving of fliers and conducts job fairs for the vacant positions.

b.Evaluation of resumes of the applicants.

c.Calling candidates/applicants for the vacant positions using the telephone etiquette.

d.Conducts exams to the applicants.

e.Conducts initial interviews.

f.Refer/endorse the applicants to the concern personnel for the final interview.

g.Processing and filing of important papers and documents as requirements.

h.Conducts orientations for qualified applicants.

i.Assists signing of contracts and job order.

Updated/encoded 201 files of the employees to the Human Resource Information System

Kept confidential records of the employees of the company/organization.

Time Keeping Section ( August-December 2012)

Received files and document for the time keeping section.

Updated time of in and out of the employees to the system.

Updated and filed Official Business and Personal Business of the employees.

Encoded overtime requests to the system.

Organizational Development Department (Aug-December 2012)

Taking pictures using Canon DSLR camera to hired employees for the AG&P Identification Card

Editing pictures of the hired employees in Adobe Photoshop application

Making and releasing identification card

Skills Computer Literate

oMicrosoft Word

oMicrosoft Excel

oMicrosoft PowerPoint

oAdobe Photoshop

oMicrosoft Publisher

Oral and Written Communication

Interpersonal Communication

Physical and Analytic skills

Personal Data Age : 31 years old

Birth date : November 28, 1987

Birth place : Mabini, Batangas

Civil Status : Single

Citizenship : Filipino

Religion : Baptist Christian

Height : 5’6

Weight : 149 lbs.

I hereby certify that the above information is true and correct according to the best of my knowledge and belief.

REYNANTE B. TABERNERO

Applicant

EDUCATIONAL ATTAINMENT

JOB EXPERIENCES

TRAINING EXPERIENCE



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