Medical Assistant Customer Service
Resume:
Ashley Phillips
****************@*****.***
Summary
Dedicated and empathetic Medical Assistant offering 5 years' in direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Skills
Medical terminology knowledge
EKG set up and monitoring
Lab equipment setup
Clinical applications
Patient scheduling
Quick problem solver
Team management and supervision
Stocking supplies
HIPAA guidelines
Time management skills
File/records maintenance
Charting
Computerized charting specialist
Microsoft Office
Experience in billing and coding
Managing MSDS Guidelines
5 Years experience as the Individual in charge of Safety Guidelines for my Office
Knowledge in many Insurance Guidelines
scheduling and providing annual Medicare ACO visits
Experience
07/2014 to 03/2019
Medical Assistant Community Health Care Systems Inc. Irwinton, GA
Coordinated and executed proper medical waste disposal.
Evaluated and reported the current equipment inventory to appropriate sources.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Took messages using Eclinical works Program
Reviewed treatment sheets for completeness and accuracy.
Monitored patient stability by checking vital signs and weight.
Managed both clinical and administrative duties in a medical office setting.
Maintained and calibrated lab instruments and equipment.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Produced ER, OR and portable x-rays.
Coordinated services with medical and office staff to ensure patient satisfaction, engagement and compassionate care.
Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
Performed a wide range of clerical tasks, including Phlebotomy, transcription and verifying work.
Assisted patients in preparation for examinations, assessing and recording vital signs.
Acted as a liaison between physician and patient.
Communicated with medical transcriptionists regarding patient medical records.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Communicated with patients by phone and via written correspondence.
Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
Followed all principles of asepsis and infection control.
Recorded patient histories and filed supporting clinical data and diagnosis.
Prepared prescription refill requests on behalf of the physician.
Maintained clean and organized work area with adequate supplies and reagents.
Assisted with technical treatments and entered information in patient records and charts.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
Participated in the maintenance of safe conditions within the facility and other related areas.
01/2014 to 07/2014
Cashier Jet 46 Irwinton, GA
Reduced company risk and complied with regulations by properly verifying customer identification for alcohol or tobacco purchases.
Worked closely with teammates to assist customers.
Maximized customer satisfaction by collaborating with customer service team members to resolve diverse issues.
Bagged and wrapped goods sold to customers safely and carefully to prevent damage.
Verified and honored sales prices and arranged for carry-outs to customer vehicles.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Reduced errors by reconciling cash drawer before and after each shift.
Met sales goals consistently by applying strong up selling and interpersonal skills.
Assisted customers by answering questions about merchandise, policies and any other concerns.
Education and Training
2010
High School Diploma:
Wilkinson County High School Irwinton, GA
2013
Certified Medical Assistant:
Medical American Professional Institute Milledgeville, GA
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