Administrative Assistant Medical

PAMELA MCKINLEY

*** ****** *****, ******, ** ****6 706-***-**** ****************@*****.***

PROFESSIONAL PROFILE

Quality-focused and customer service oriented professional able to provide cross-functional administrative support and function as the primary interface between the patient and the provider. Facilitates the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.

Experienced in Microsoft Word and Office Suite; Types 50 WPM.

Proficient in obtaining and processing information with initiative and action.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration

Medical Billing Medical Records Management Release of Information Introduction to ICD-10-CM Coding

HIPAA Compliance Anatomy & Physiology

Electronic Health Records EHR / EMR Greenway Computer Information Systems

Medical Transcription Office Accounting MS Office / MS Word

Medical Laws & Ethics Path Physiology for Medical Office Principles of Management

CERTIFICATIONS

Pursuing Medical Administrative Assistant Certification (CMAA)

EDUCATION

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2016

PROFESSIONAL EXPERIENCE

Network for Effective Wellness Services – Watkinsville, GA 06/2016 – Present

Front Office Associate/ Medical Assistant

Retrieve and enter patient demographics, insurance information, and ICD-10 codes for laboratory work.

Collect and process co-pays, make adjustments, evaluate claims, and perform accounts receivable/payable functions.

Verify insurance, balance a day sheet, answer the phones, and fax medically related documents.

Schedule patient appointments and administer vitamin C drips through the patients’ IVs.

Safelink – Athens, GA 01/2012 – 04/2013

Customer Service Representative

Assisted clients who did not have the resources to pay monthly bills.

Provided additional information and help when needed.

Handled all customer complaints.

Recruited others in local areas to offer a career opportunity to help the community.

Private Duty Care – Athens, GA 09/2000 – 08/2009

Home Health Aide

Provided personal and homemaking services.

Assisted with basic patient care activities and with procedures ordered by physician.

Aided patient tend to personal care, activities of daily living, and transfers/transport.

Helped facilitate and contribute to a positive environment to enhance quality of life.

Provided companionship, ran errands, and maintained confidentiality of proprietary information.

Medical Records – Athens, GA 11/1989 – 02/1991

Management Information System

Entered data electronically, performed secretarial duties, patient billing, processed insurance claims, and assisted in payroll every 2 weeks.

Answered medical questions, as needed.

Assisted employees with any issues on payroll.

Performed general everyday tasks necessary for the efficient running of the business.

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