Customer Service Front Desk

Celia Martinez

**** ******* *** ****** ***** ****2 956-***-**** **.********.*@*******.***

Objective

· Ambitious operations manager with more than 19 years of management experience . Applies analytical and critical thinking skills to solve complex operations problems. Education

HIGH SCHOOL DIPLOMA

SKILLS

• Front Desk Training Customer Service

• Operations manager Collections

• Staff management Micros system

• Exceptional customer service Triton system

• MS office expert Verification Loan Officer

• Cash handling expertise Notary Public

• Auto insurance

Experience

FIRST NATIONAL BANK TEXAS 5/2017 TO PRESENT (PERSONAL BANKER) OPEN ACCOUNTS, CLOSE ACCOUNTS, MAKE WITHDRAWALS AND DEPOSITS, SUBMIT LOAN APPLICATIONS, CREDIT CARD APPLICATIONS, ISSUE DEBIT CARDS AND AUDIT

LIBERTY TAX FROM 1/2017 TO 4/2016

SUPERVISOR. CUSTOMER SERVICE, TAX PREPARE,REVISE ALL TAX RETURNS AND SEND COMPLETED RETURNS TO THE IRS, CLOSE AND OPEN STORE WHEN NEEDED, AS WELL AS COUNTING END OF SHIFT MONEY SELL AUTO INSURANCE

RANCHO VIEJO RESORT & COUNTRY CLUB

12/14 TO 8/16

FRONT DESK SUPERVISOR

CUSTOMER SERVICE, MAKE RESERVATIONS

CHECK-IN AND OUT GUESTS

MAKE SCHEDULES, HELPED WITH

ACCOUNTING TO CLOSE OUT FOR THE DAY

OPERATIONS MANAGER PENINSULA ISLAND RESORT & SPA 2/2005 TO 11/2014 Managed a maintenance staff of 6, housekeeping staff of 10, spa staff of 2, front desk staff of 5. Made schedules, book reservations, payroll, some accounting,take monthly and rental payments,Inspect all 44 rooms. Trained all new front desk staff employees, email reminders to timeshare owners regarding their monthly fee dues, receive and record all maintenance fees payments. FINE JEWELRY SALES COORDINATOR SEARS 6/1993 TO 5/2003

· Supervise other employees

· Make sales

· Take payments

· Received merchandise

· Return damage merchandise

· Make special orders for customer

· Stock merchandise

· Clean and inspect merchandise under warranty

· Audit

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