James P. Selario

**** ********** ** *

Wexford, PA 15090

Cell: 513-***-****

Email: ac9hsi@r.postjobfree.com

Objective

To utilize my background, education and expertise for a new management position.

Education

MS Safety, Security, and Emergency Management – Occupational Safety

January 2013-December 2014

Eastern Kentucky University

Richmond, KY

Final GPA – 3.5

Occupational Safety and Emergency Management -Graduate Level Certificate

Eastern Kentucky University

Richmond, KY

January 2013-December 2013

BA in Multi-Disciplinary Studies

Areas of Specialty:

Business Administration and Communication Studies

West Virginia University, Morgantown, WV

Experience

T-Mobile February 2018 – Present

Retail Store Manager

•Successfully performed conflict resolution skills by resolving customer issues relating to purchases, billing issues and various other issues 99 percent of the time

• Maintained exceptional skills in customer service and retention, inventory management, cash handling, reconciliations and deposits

•Maintained a high level of organizational skills by ensuring business objectives were met and exceeded including on time and shipping purchases to customers and technical support services

• Consistently being proactive by changing positions of store items and sign placement to attract customers and obtain sales.

Arch Telecom/Sprint Wireless March 2017- February 2018

Retail Store Manager

• Acquired exceptional skills in customer service and retention, inventory management, cash handling, reconciliations and deposits

• Achieved highest sales ever for store in April

• Earned Kelly Cup for store having the highest percentage of new activations above goal out every store in the region.

• Coached and developed a high-performing sales team

• Lead store marketing to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, marketing and promoting store sales through obtaining business accounts

• Consistently helped to achieve high customer satisfaction scores on store rating

• Assisted and supported sales associates

• Met or exceeded key performance objectives, including sales and customer satisfaction goals

• Motivated the store team to meet or exceed key performance objectives that include service and repair metrics, sales and customer

Arch Telecom/Sprint Wireless December 2016- February 2017

Assistant Manager

• Assisted the Store Manager to comply with all operational policies and procedures, including the Arch Telecom Code of Conduct.

• Successfully completed Manager in Training to further skills and career opportunities in management

Arch Telecom/Sprint Wireless February 2016- December 2016

Sales Associate

• Provided a total sales solution to customers, for any of their wireless/mobility needs. This includes selling the value of Sprint's devices, accessories and service plans; maximizing Sprint-customer connections; saving customers’ money; personalizing their experience; and protecting their investment

• Delivered an outstanding store experience that improves customer loyalty and strengthens the Sprint Brand Created sample safety programs and hazard analysis projects

•Accurately set up accounts, so customers were ready to use their new devices and plans as soon as they left the store

•Identified the right solutions for customer billing, technical and/or account

•Top sales associate in the district multiple days

Eastern Kentucky University- January 2013-December 2014

Graduate Student

Studied a diverse curriculum taught by safety professionals, lawyers, and doctors who are or have been employed in the field of safety

Created sample safety programs and hazard analysis projects

Covered a wide variety of topics including OSHA standards (General safety and health standards, personal protective equipment, fall protection, lockout/ tag out procedure, respiratory protection, etc.)

Researched, analyzed, and wrote about case law and court rulings involving anti-discrimination and workers’ compensation law

Utilized critical thinking skills (there was an entire course devoted to this) to expand my general knowledge and allow myself to think creatively and effectively in assessing different situations in a safety environment

Volunteer Work

Meals on Wheels, Morgantown, WV January 2007-April 2007

Delivered warm meals to the elderly and disabled

Created a pamphlet containing volunteer information which I distributed to the organization

Computer Skills

Experienced with all Microsoft Office Products including Microsoft Word, Word Perfect, Works, PowerPoint, Excel, Access and Internet Explorer

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