Customer Service Operator

THERESA GOODMAN

**** ** ***** ******, **** City, FL, 34990 · 804-***-****

*******@*******.***

Actively seeking administrative support positions where my exceptional ability to prioritize, organize, and effectively communicate with all levels of staff will be valuable in providing outstanding administrative support to the company’s management personnel. EXPERIENCE

JULY 2008 – OCTOBER 2018

DATA CENTER OPERATOR, HANOVER COUNTY PUBLIC SCHOOLS Provided customer service and troubleshooting services to over 1000 educators and support staff. Directly responsible for the timely identification, escalation, and resolution of issues related to information technology.

JANUARY 2000 – JULY 2008

TECHNICAL SYSTEMS OPERATOR, HANOVER COUNTY PUBLIC SCHOOLS Provided network and computer support to elementary school teachers and support staff. OCTOBER 1992 – JANUARY 2000

SPECIAL EDUCATION INSTRUCTIONAL ASSISTANT, HANOVER COUNTY PUBLIC SCHOOLS Provided instructional support to special needs students and teachers. EDUCATION

JUNE 1979

PATRICK HENRY HIGH SCHOOL, ASHLAND, VA

SKILLS

Extensive knowledge of Microsoft Office

programs

Experience working in a team environment

Adept at solving complex technical

problems

Active listener and communicator

VOLUNTEER ACTIVITIES

Boy Scouts of America

Hanover County Public Schools

American Red Cross

JULY 1991

CENTER FOR DEGREE STUDIES, SCRANTON, PA

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