Customer Service Representative

Christina Sumbi

Killeen, TX 913-***-**** *************@*****.***

Proactive Learner ~ Ambitious and Hard working ~ Organized and Dedicated

Competent, decisive and dedicated Customer Service Representative with a passion for helping customers with the best service possible. Self-motivated team member with a proven track record recognized for teamwork, accuracy, dependability, and professionalism. Able to plan, organize and execute complex projects. Highly skilled at developing and maintaining streamlined processes, preparing reports, supply procedures and facilities support. Possesses a keen ability to work under high stress conditions with low supervision thriving in a fast-paced environment with excellent mathematical skills, prioritization, communication, and time management skills. Mentored subordinates and peers alike. Well-rounded, versatile team player with proven success in multiple disciplines.

SKILLS

Communications Organizational Computer Literacy

Customer Service Time Management Microsoft Office Suite

Effective Listening Attention to Detail Microsoft Outlook/Calendar

Team-Oriented Multi-Tasking WPM 35

Problem Resolution Shipping/Receiving 10 Key -

Quick Learner Multi-Line phone POS register

Task-Oriented

Scheduling

Prioritizing

PROFESSIONAL EXPERIENCE

Teleperformance Killeen, TX May 18- Present

Insurance Customer Service Representative

Providing insurance guidance on claims, reservation and general support questions

•Managed Alamo, Enterprise and National car rental general questions and customer concerns.

•Planned and coordinated travel reservations for customers.

Domestic Engineer Feb 13- May 18

Providing management, planning, and execution

•Managed the family budget and coordinated the family calendar.

•Planned, coordinated, and prepared meals.

•Provided daily Living necessities, washed clothes, and cleaned the house.

•Proficient in MS Word, MS Excel, MS Power Point, MS Outlook, Microsoft Project.

Zorrel International, Grandview MO May 10- Feb 13

Product QC Inspector/Expeditor

Providing Product Inspecting and customer service

Responsible for verifying customer orders for accuracy.

Collaborated with the team to ensure final quality inspection.

Handled reporting details for the removal of defective products.

Tracked and maintained reports for defective products.

Coordinated and arranged for the final shipment of products.

Maintained accurate tracking reports for shipments.

Assisted with routine Clerical and administrative duties as needed.

Domestic Engineer Sept 08- May 10

Providing management, planning, and execution

•Managed the family budget and coordinated the family calendar.

•Planned, coordinated, and prepared meals.

•Provided daily Living necessities, washed clothes, and cleaned the house.

•Proficient in MS Word, MS Excel, MS Power Point, MS Outlook, Microsoft Project.

Alliance Data, Shawnee, KS Sept 07 – Aug 08

Financial Service Rep

Providing effective customer service to financial Clients.

Addressed customer services inquires in a timely and accurate fashion.

Assisted clients with understanding their available financial options for credit increases and investments.

Processed client financial investments per client request.

Entered client information in the system.

Provided analytical support to Supervisors for identifying and resolving client issues.

T-Mobile, Lenexa KS May 03 – Mar 05

Customer Service Rep

Proving effective Customer service to telecommunication clients

Properly directed inbound calls from phone queues to improve call flow.

Provided accurate and appropriate information in response to customer inquiries.

Developed effective relationships with all call center departments through clear communication.

Worked with upper management to ensure appropriate changes were implemented to improve customer satisfaction.

Built customer loyalty by placing follow-up calls for customer who reported issues.

Education

GED – Penn Valley Community College, Kansas City, MO

First Medical Response – Navarro College, Corsicana, TX

Johnson County Community College – Johnson County, TX

Navarro Community College – Waxachie, TX

First Medical Response – Killeen, TX

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