Administrative Coordinator, Certified Medical Assistant Customer Ser-
Resume:
Samuel Corral
******.**********@*****.***
Objective/Qualities/ Skills: To obtain a position that will effectively utilize my skills and experience in Administration, Clinical, People skills, Electronic Health Records and general knowledge of Microsoft suite, Excel and Payroll. Bilingual, proficient in both Spanish and English language.
CPR/AED/BLS Certified
Certified and HIPAA certified EKG’s
Anatomy and Physiology Pulse Oximetry
Medical Terminology Eye & Ear irrigations
Medical billing and coding Autoclaving
Experience in CPT/ICD-10 Identifying Instruments
Law and ethics Venipuncture/ Capillary
CLIA laboratory safety Hemeoccult
Communications skills Nebulizing treatment
Patient assessing Glucose tolerance testing
Experience:
April 2018- Present Children’s Hospital Colorado Aurora, CO
Patient Family Services Coordinator
Responsible for the coordination of appointments, surgery’s, post-ops, pre-ops, support services, faxes, and mail for physician in the Orthopedics Deportment.
Responsible for the accuracy of Templates and Daily Clinic Schedules for Dr. Scott and Cailin Brazeau PA-
Assist with our R.A.V.E department for all referrals, authorizations, verifications, eligibility, and patient coast estimates.
Responsible for all CPT Codes, ICD-10 codes, for purposes of obtaining prior authorization.
Responsible for keeping surgeons OR block updated on a weekly base.
Attend quarterly meetings with The University of Colorado, and provide updates/feedback information, back to CHCO Orthopedics - Team.
Attend monthly staff meetings to go over CHCO updates and quality.
Attend monthly Hand Team meetings to go over updates/changes with the Hand team.
Requesting X -Rays from other facilities needed at CHCO.
Assist in resolving patient problems, concerns and complaints.
Serve as patient advocate and liaison, interface with patients, families, staff, department and physicians. As well to serve as a role model to promote organizational values, a positive work environment and efficient, quality patient care.
Assist clinical staff with routine non-invasive patient treatment procedures.
Assist Sport Medicine Clinic by managing patient notes and delivering them to the correct provider, assisting in their faxes, signing and faxing back to sender.
August 2015- April 2018 Children’s Hospital Colorado Aurora, CO
Senior Certified Medical Assistant
Care Team Optimization
Check in a high volume of patients.
Vitals, such as Blood Pressure, O2, BPM, High and Weight.
Vision and Hearing Screenings.
Direct Patients Care.
Urine Cultures.
Throat Swaps.
Pregnancy Test.
Part of the Sr. Medical Assistant float team to, Young Mothers, Adolescent Clinic, CHIP Youth, and Special Care Clinic.
Immunizations.
Efficient in Epic Software.
Telephone Encounters.
Scheduling Appointments.
June 2013 – June 2015 Comcast Denver, CO
CAE, Customer Account Executive
Achieve Monthly, Quarterly and Annual score card matrices.
Work with customers on a day to day basis over the phone.
Achieve technical and sales expectations.
Works closely with the team in order to maintain a continuous knowledge of account status in order to identify potential issues and/or opportunities.
Ensure quality standards and client expectations are met.
Written communications to customers.
Aug 2012 – March 2013 Presbyterian Albuquerque, NM Scheduling CSR, PCSC
Weekly Clinic visits, to determine areas of improvement in order to maintain top quality customer service.
Scheduling Appointment’s.
Inbound calls- Building a connection with patients for better understanding of their needs.
Utilizing the information received to assign them a physician.
Manage a high volume of calls.
Data entry.
Nov 2011 – Aug 2012 Excel staffing/Presbyterian Albuquerque, NM
Temp Agent/Scheduling CSR, PCSC
Scheduling Appointments
Sending out messages for patients that have questions for their Doctors, patients that are in need of medication refills and for patients that are having symptom related conditions.
Building a connection with patients for better understanding of their needs.
Managing a high volume of calls while assisting every single patient to the importance of their needs.
Education:
2014-2015 Pima Medical Institute Denver, CO
Certified Medical Assistant
HIPPA Certified
CPR/BLS/AED Certified
Externship completed and hired full time, at Children’s Hospital of Colorado
2001- 2005 Graduate of Rio Grande High School Albuquerque, NM
One of New Mexico’s top ten bilingual students
Skills/Volunteer work
Care Team Optimization, to improve the efficiency and effectiveness of the delivery of care.
Computer Literate, 50 WPM, Expert in software system Epic, Word, Excel, Windows, Avaya, Workforce Optimization, Kronos, Explorer, Instant Messenger, Outlook, Access, Ten Key, general office skills.
Excellent written and verbal skills, general business, decision making and multitasking skills.
Ability to evaluate effectiveness of recruiting processes, talent, and development of action plans.
Able to work well and accept challenges in a fast paced, dynamic and creative environment.
Ability to present training requirements to all users of the field recruiting.
Ability to develop and implement viable recruitment metrics.
Attention to detail, well organizes, great in planning skills, analytical, and the ability to meet and manage deadlines.
Productive and efficient work habits without supervision, self-motivator with high energy.
Float Sr. Medical Assistant from 2015- 2018, at Children’s Hospital of Colorado.
Volunteer work: Food on Foot, and HIV Awareness from 2012-2015, with LISTOS/SISTERS OF COLOR, (a nonprofit organization).
*References available upon request.
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