PROFESSIONAL QUALIFICATIONS

Offer *+ years of customer service experience with 2 years in the health care industry

Possess a Medical Office Administrator Diploma with 100 hours of practicum in a local office

Current First Aid and CPR/AED Level HCP certification

Strong knowledge of medical terminology, including Urology, Endocrinology, Neurology, Gynecology and Obstetrics, and Genitourinary

Practical medical transcription skills, focusing on speed and accuracy

Processed monthly medical billing; possess a strong understanding of procedures, requirements, and codes used by the provincial government

Efficiently operated a medical office, specifically: filing, scheduling, telephone triage, and use of general office equipment

Computer Proficiencies: Microsoft Office, including Word, Excel, PowerPoint, Outlook, Accuro EMR

Provide compassionate and helpful care to patients

EDUCATION

Medical Office Administration Diploma 2018

Reeves College, Edmonton, AB

Healthcare Aide Certification 2008

Norquest College, Edmonton, AB

PROFESSIONAL WORK EXPERIENCE

Medical Office Administrator (Practicum Student) 2018

McKenney Medical Centre, Edmonton, AB

Greeted and checked patients into a computer scheduling system

Professionally answered phone calls; scheduled appointments and follow-ups

Assisted patients with pre-examinations, obtaining height, weight, and temperature

Sanitized and prepared patient rooms, ensuring availability for following appointments

Jewelry Artist/Customer Service Representative 2011 – 2014

Kathy Griffiths Glass Artist, Sherwood Park, AB

Assisted customers to create or modify jewelry to fit their needs; successfully resolved customer concerns

Designed and produced custom jewelry designs for retail sales; provided repair service on varied quality of jewelry

Managed and organized inventory; maintained all equipment and tools

Distributed advertising in the Sherwood Park area to initiate targeted sales to specialty boutiques and private clients

Instructor/Customer Service Clerk 2006 – 2010

Bedrock Supply, Edmonton, AB

Instructed jewelry design classes, including wire wrapping and silver filigree

Maintained and organized classroom and inventory of supplies for students

Communicated clearly and positively with students ensuring their understanding of the concepts being taught

Recommended merchandise to the customer based on needs and preferences

Seasonal Cashier 2009

Wallish Greenhouses, Sherwood Park, AB

Accurately performed all customer transactions, via cash, debit and credit

Successfully balanced daily account of transactions

Professionally greeted customers in a warm manner; addressed customer service inquiries in a timely fashion

Healthcare Aide 2007 – 2008

Summerwood Village Retirement, Sherwood Park, AB

Assisted patients with morning self-care including personal hygiene and dressing

Accurately administered medications and provided empathetic care during mealtime

Cared for patients with dementia; provided companionship and emotional support

CERTIFICATIONS

Standard First Aid and CPR/AED Level HCP 2018

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