Joyce L. Bates

*** ******* **.

Westminster, SC *9693

321-***-****

ac9hqu@r.postjobfree.com

JOB OBJECTIVE To work in a Quality Engineer position with a diversified organization needing a TEAM ORIENTED associate to participate in solving issues of concern, being cost effective, while maintaining high quality.

HIGHLIGHTS OF QUALIFICATIONS

20+ Years Aerospace Quality Experience

10 Years Automotive Experience

Develop and Manage Customer Relations

Perform Internal Audits

Set Up and Maintain Metrology/Metallurgy Lab

Set Up and Maintain Calibration Lab

Certified in Measurement System Analysis

Perform PPAPs / File Maintenance

Apply Corrective Action Process

Certified Corrosion Repair and Protection Inspection

Excellent Organizational and Communication Skills

Knowledge of Military Standards, ISO 9000, TS16949, QS 9000

Develop and Implement Inspection and Operator Instructions

Certified in Direct Inspect Software on Coordinate Measuring Machine

Proficient in Lotus Notes Software and CMMS Software

Proficient in Microsoft Word, Excel, Outlook, and Office

Over 30 years experience in manufacturing environment

Rewarded for reducing work defect cost by 18%

Enthusiastic, committed, resourceful; can be counted on to get the job done

Rewarded for employee excellence

EDUCATION

BS - Professional Management - Nova Southeastern University, Fort Lauderdale, FL

Other Training: AA Quality Assurance, Team Leader, Total Quality Management Systems, Ethical Decision Making, Measurement System Analysis, Internal Audits, Quality Ideas Team Leader, Employee Involvement Team, Certified in Direct Inspect Software, Lotus Notes, CMMS, 8-D Problem Solving, Certified in DP Solutions Software, Excel, Word, Outlook, Office, Statistical Process Control, Blueprint Reading, Corrosion Repair and Protection Inspection, Digital Closeout/PMRB Photography and SIMS Processing, Level 2 Visual Testing, Torque and Safety Wiring, FOD Prevention

EXPERIENCE

2017 – PRESENT Quality Engineer – Clarion Technologies – Anderson, SC Responsibilties included Internal audits of processes and procedures. PPAPs, Supplier Audits in receiving, Wrote work instructions for new product launch and revised older work instructions as needed, Evaluate Non-Conforming Materials, Leader of Containment process of product being shipped.

2017-2017 Quality Manager-Plastic Products Company-Seneca, SC Manage three Quality Technicians, three Leads, PPAPs, Calibration, Corrective Actions. Meet with Customers to discuss action plans. Meet with Upper Management to discuss strategic plans for improvement. Write various reports for offsite facilities.

2012- 2016 Quality Assurance- Lockheed Martin- Orlando, FL Assure function ability in accordance with company and customer requirements and specifications. Present to customer for acceptance. Perform and record first article inspection for Program approval. Performs test setup, conduct test, and determine quality acceptance. Work from prints, engineering drawings, and specification. Write reliability reports on issues affecting processes. Train new employees.

2010 – 2012 Quality Assurance Specialist – Knight Armaments – Titusville, FL Perform layouts submitted to QA Lab. Investigate assembly concerns and take appropriate action to resolve issue, Ensure Suppliers are compliant, write Engineering Change Request, Non-Conforming Material Reports, Develop Work Instructions, Work with Engineering and Production to resolve Supplier concerns.

2007 – 2010 Aerospace Quality Assurance – United Space Alliance - Kennedy Space Center, FL Perform analysis on flight hardware to ensure compliance to engineering drawings, specifications, work authorization documents and operation procedures, as well as, manufacturing and installation drawings. Verify processes are in compliance with customer and company specification and document non-conformances. Duties include Safety/FOD walk downs. Verify calibration of equipment, components, and systems are current.

2006-2007 Quality Engineer – CUES Inc., Orlando, FL Primary activity being documentation and support of production areas. Submit Engineering Change Request as needed. Maintain and apply Corrective Action Process. Perform system updates and coordinate inspection of incoming materials including layouts. Maintain and apply Material Review Authorization System, track material with limited shelf life.

2002-2006 Quality Engineers - Clarion Technologies Inc., Anderson, SC Support position with primary activities being the development and management of customer relations. Maintain and apply Corrective Action Process. Perform Internal Audits. Perform product file maintenance. Obtain and verify compliance of submitted documentation of internal process/inspection plans, measurement results and capability studies. Evaluates and performs system updates/changes, as required. Participate in internal problem solving/improvement activities. Obtain and verify submission documentation from suppliers, as required. Manage and administer measurement equipment calibration activities. Coordinate the development of information supporting sample submission activities, such as: Gage R&R studies, Dimensional Layouts, Capability Studies, Laboratory Material Testing, Performance Testing, Fit and Function.

2002-2002 Quality Control - Autegra/PME, Clemson, SC Documented and performed all requirements to processes as stated in Control Plan. Utilized SPC to measure processes. Interfaced with customers and manufacturing to improve processes.

1996-2001 Quality/Maintenance - Borg Warner Automotive Inc., Seneca, SC Involved in the purchase, set up, and operation of the Metrology/Metallurgy Lab. Duties included: Document, purchase, operate, and maintain various equipment such as: Gidding and Lewis Cordax RS-50 DCC Coordinate Measuring Machine, Brown and Sharpe Coordinate Measuring Machine, Optical Comparator with QC4000 Program, Contracer with Formpak Program, Linear Height Gage, Roundness Checker, Surface Tester, and Various Hand Gages. Certified in Direct Inspect Software used to program Giddings and Lewis Coordinate Measuring Machine. Set up and maintained Calibration Area. Used Lotus Notes Software to document all files pertaining to Quality. Established and documented PPAP requirements. Performed layout on parts for PPAP. Perform receiving audits. Maintenance Duties included: Maintaining, Utilizing, and Certified in DP Solutions Software, scheduled PM of machines/equipment, order parts, supplies, schedule outside contractors, schedule training, maintain maintenance payroll using ADP System, setup/maintain library files and prints on all machines and equipment. Train new employees. Attend Production update meetings.

1985-1995 Team Leader / Electrical Mechanical Developer - McDonnell Douglas Aerospace, Titusville, FL Implemented visual aids to facilitate assemble process, subsequently reducing defect rate by 98%. Handling problems concerning employee production and effectiveness. Provided one-on-one counseling or retraining where appropriate. Made personnel changes where possible to accommodate employee strengths and development needs, while promoting quality workmanship. Deciphered engineering documents to create an assembly procedure manual utilizing language understandable to workers of all educational backgrounds. Interpreted complex engineering drawings and simplified illustrations to facilitate production workflow. Used SPC to track workflow and defects. Team Leader for Department, Quality Circles and Employee Involvement Teams. Assembled and refurbished cables for Military and Commercial aircraft. Interfaced with general manager, directors, and other upper management. Involved in the following Programs: Tomahawk Cruise Missile, SMAW-D, DRAGON, MD 80, and FA-18.

1977-1985 Technician / Assembly Schlumberger, West Union, SC Responsible for applying various quality tests to electrical usage meters. Set up and initiated preventative maintenance on test racks. Implemented cost savings idea resulting in savings of over $125,000. Inspected various components used to build usage meters. Assembled home and business usage meters. Experienced in using wattmeter, oscilloscope, voltage meter, standards, and various hand tools.

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