Customer Service Sales
Resume:
AMANDA WEEKLEY
BALTIMORE, Ohio 43105-1319
***********@*****.***
I have been working customer service since I was sixteen years old. Anything from retail stores to the banking industry, I have experience in banking sales, loan servicing, account servicing, online services and sales. I also have experience in retail customer service for anything from cashier work to management assistance.
Work Experience
Expander Sales Associate
4/2017 - 5/2019 PNC Bank,,
Took basic customer service calls in regards to their checking or savings accounts while also trying to expand the relationship with the customer by offering beneficial products such as loans, credit cards and upgraded checking accounts and savings accounts. Also assisted in opening new accounts for customers
Loan Servicing
10/2016 - 4/2017 PNC Bank,,
Assisted customers with questions in regards to their current loans and line of credit accounts. Discussed options for repayment, processed payments, faxed and mailed documents and assisted with questions regarding the refinancing process.
Online Banking Associate
1/2016 - 10/2016 PNC Bank,,
Assisted customers who were having issues accessing their online banking accounts and online bill pay accounts. Also helped with basic online troubleshooting, assisted with setting up external transfers, bill payments and security risks.
Customer Service Representative
7/2015 - 1/2016 PNC Bank,,
Assisted with basic customer service calls in regards to questions around their bank accounts. Assisted with general questions, fee waivers and transferred calls to the appropriate area for further assistance if needed.
Consumer Loan Specialist
5/2013 - 7/2015 National Check Cashers,,
Assisting with payday advance loans, Western Union, money orders, bill payments and check cashing.
Cashier/Checker
7/2008 - 1/2013 Walmart,,
While working as a cashier I was to make sure that my customers were treated with respect and were check out as fast as possible so they could get home and tend to what they needed to. If they had difficulty finding something I would make sure to help them find it or get someone from that department to help them. It was als my duty to assist customers with returning items, putting the items that were returend away in the right area as well as selling money orders. Sometimes I would be sent to the sales floor to help with the nightly stock where I would do my physical labor with stocking shelves and making sure that the floor looked nice and neat before my shift was over.
Crew Member
9/2006 - 7/2008 NMJ Enterprises,,
Depending on where I was stationed for the day determined what my duties were. I mostly worked the front counter in the lobby where I would greet customers and assist them with their food orders as well as make sure they had all their food before leaving my counter. While working the drive thru taking orders I would make sure that my customers would receive the correct food and the same went for when I would hand them their food out the window. There were a few times I would work the friars and had to make sure that the food was serve safe quality. I would be required to follow those guide lines.
Education
8/2004 - 5/2008 Reynoldsburg High School,,
High School or Equivalent (GED®, TASC™, HiSet®)
Skills
Cash Registers Cash Registers Cash Registers Computer Programs Windows XP Cooking Customer Service Customer Service Customer Service Customer Service Office Equipment/Phone Systems Personal Computer Support phone Problem Solving sales stocking Typing Typing
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