Desktop Support Information Technology

David Saldana

Jonestown, TX · 209-***-**** · *****.*******@*****.***

https://www.linkedin.com/in/david-saldana-2712a21/

INFORMATION TECHNOLOGY AND SERVICES EXECUTIVE

Accomplished IT Executive with experience leading global organizations in Information Technology and Service Delivery initiatives. Strong record of success in creating robust IT architecture and infrastructure solving business issues, while managing costs and risks. Extensive expertise in IT governance, planning, optimizing costs, process / tactical efficiency, and M&A execution. Proven experience driving technological innovation and organizational maturity at companies in various stages of growth. Areas of Expertise:

Strategic Planning · Project Management · Organizational Development · Roadmaps · CRM, ERP, MES, EHR, EMR ·

Change Management · Budget Administration · Vendor Management · Service Agreements · Outsourcing ·

Infrastructure · M&A · IT Compliance · Policies and Procedures · Integration · Disaster Recovery · Cloud Services

PROFESSIONAL EXPERIENCE

FRESENIUS MEDICAL CARE (ICG / FHP) – Austin, TX Jun/2016 – November/2018

Fresenius Medical Care North America (FMCNA) (www.fmcna.com) is focused on delivering care to people with renal and other chronic conditions. Through a network of more than 2,200 dialysis facilities, outpatient cardiac and vascular labs, and urgent care centers, as well as the country’s largest practice of hospitalist and post-acute providers, FMCNA provides coordinated health care services at pivotal care points for hundreds of thousands of chronically ill customers throughout the continent.

Vice President of Information Technology (IT) and Operations

Direct and oversee all aspects of IT, focusing on the development and implementation of effective initiatives and strategies to support and meet the objectives of the business. Ensure the highest level of quality in provision of informational services ensuring compliance with all pertinent company standard operation procedures and local, state and federal regulation. Provide leadership, guidance and coaching to all direct reports to maintain an engaged and productive workforce.

• Lead and support staff through the interpretation, application and implementation of company-wide policies, documentation and procedures relevant to the assigned functional area(s).

• Collaborate with employees in the establishment of development plans, and ensures appropriate job assignments, training, development, succession planning and the advancement of future leaders.

• Develop budgets as well Monitor IT and schedules are within company requirements, including planning, staffing, forecasting, expense priority management, and the recommendation and implementation of practices.

• Developed disaster recovery and business continuity Plan.

• Analyze technology and resource needs and plans/assesses the feasibility of projects. Direct the installation, testing, operation, maintenance, and repair of facilities, equipment, and applications.

• Oversee all IT policies and procedures, project documentation, technical standards, and methods to ensure the security of information and assets.

• Design, budget, implement, train and maintain multiple technologies including, Telecommunications, standard business computer systems, complex integrated information systems, internal and external networks including appropriate security protections.

• Identify opportunities to reduce redundancy, streamline processes, improve quality to reduce cost and be cost effective.

• Assist in the evaluation of and maintain finance and accounting systems, human capital management systems, including time and attendance hardware, and other systems as required.

• Establish protocols in the facilitation of strategic interdepartmental cooperation, motivating development of new tools and methods for dealing with crisis situations.

• Build and maintain strategic relationships with third parties and serves as a representative of the organization to external customers.

• Implemented all IT metrics and reporting, (Helpdesk, network, servers and security) for the three divisions I was overseeing.

• Led all corporate IT audits (SOX, HITRUST, Clients and Government).

• Led the migration for three divisions from MS 365 standalone environment to the Fresenius corporate MS 365 environment.

• Certified Fresenius Health Partners with the HITRUST certification in less than a year as well implemented governance and ITIL principles across the area.

MEDSPRING – Austin, TX Oct/2011 – Jun/2016

Private equity and VC-funded (2011) Healthcare service provider offering great urgent care services to Austin, Houston, Chicago and Boston

Director of Information Technology

Recruited to lead strategy and tactical groups, focused on spearheading internal functions, creating and managing service solutions, developing architecture and overseeing projects to address internal business IT requirements. Provided support to 14 Urgent Care Centers and the Corporate Office. Oversaw Architecture, Information Security and Compliance, Business Applications, System Administration, Helpdesk / Desktop Support, Datacenter Operations, Network/Voice and Executive Support.

• Determined project forecasts, incorporated business continuity plans, change management strategies, and security / disaster recovery initiatives to ensure continual business operations.

• Architected, design and deliver a new enterprise-class, network using the Meraki network equipment and cloud management.

• Designed and delivered Windows network and server IT infrastructure to support a de-centralize operation

• Negotiated and manage contract for all our SAAS providers.

• Optimized production services for enterprise / generic business applications and infrastructure, including WAN/LAN, Data Centers, Security, 1-2-3 level Help Desks, IT Services, Virtualization, and Outsourcing.

• Developed an efficient helpdesk model to support all centers 365 days a year, 12 hours a day with small support team by modifying the workflows, the life cycle of the endpoints and the daily operations processes.

• Improved customer service levels/delivery, customer satisfaction by driving process and service improvements for the Helpdesk and Desktop Support organizations.

• Led the transition of the E-mail to Microsoft 365 services.

• Led the EMR/EHR migration and complete it successfully with minimal disruption to the business.

• Developed and implemented an enterprise IT operations business model, established datacenter hardware and end user equipment standards, implemented process and procedure to drive global execution consistency.

SVTC TECHNOLOGIES, INC. – San Jose, CA May/2007 – Oct/2011

Private equity and VC-funded (2007) semiconductor development service provider offering rapid co-development of IP-secure novel silicon-based products.

Information Technology Director – Operations and Infrastructure

Directed internal functions, creating and managing service solutions, developing architecture, and overseeing all PMO and projects to address internal business IT requirements. Determined project forecasts, incorporated business continuity plans, change management strategies, and security / disaster recovery initiatives to ensure continual business operations. Provided support for 3 wafer factories. Supervised 15 direct reports. Developed and administered a $5 million expenditure and headcount budget.

Analyzed cost effectiveness and lifecycle of proposed business requirements, determined capability and feasibility to meet internal customer requests.

Designed and delivered a new enterprise-class, highly virtualized server, storage infrastructure to support business applications.

Optimized production services for enterprise / generic business applications and infrastructure, including WAN/LAN, Data Centers, Security, 1-2-3 level Help Desks, IT Services, Virtualization, and Outsourcing.

Improved service levels, customer satisfaction and compliance with SOX and other corporate regulations by driving process and service improvements for the Helpdesk and Desktop Support organizations. Resolution time for an IT request was reduced by 90% to 2.5 days.

Reduced IT costs from 5.3% to 2.8% of revenue by defining a long-term strategy and solutions road map and negotiating new agreements for delivery of IT services.

Led the transition of the E-mail, Voice and Collaboration tools services to an outsource/hosted solution.

Developed and implemented an enterprise IT operations business model, established datacenter hardware and end user equipment standards, implemented process and procedure to drive global consistency.

CENTILLIUM COMMUNICATIONS, INC. - Santa Clara, CA April/2006 – May/2007

Publicly traded worldwide enterprise semiconductor network and VoIP Company with $500 million in sales.

Information Technology Operations Manager

Managed and provided technical support for the Corporate office and nine remote offices around the world for products ranging from desktop through network services to application support. Directed network infrastructure (LAN and WAN) for Corporate and branch offices.

Designed all network and routing protocol used within the company.

Implemented all user support policies, manuals and document release notes.

Managed the email server upgrade from Exchange 2000 to 2003 and rollout of new services like webmail, HTTPS and BlackBerry Enterprise Server.

Led the design and deployment of backup system for cost reduction on disk space and tapes as well as reduce the backup window.

WISCHIP INTERNATIONAL, LTD. - Santa Clara, CA Sep/2003 – April/2006

Private equity and VC-funded global provider of digital video and audio semiconductor solutions that enable new classes of powerful multimedia products.

Information Technology Operations Manager

Managed and provided technical support for the Corporate office (Santa Clara) and two remote offices (Shanghai and Taiwan) for products ranging from desktop through network services to application support.

Oversaw IT Department’s budget of $1.5 million.

Designed, installed, setup and maintained all LAN/WAN infrastructure for entire enterprise.

Built, setup and maintained 50 Linux Cluster and 10 File servers.

Led corporate headquarters move of users and infrastructure (400 users, 100+ servers and storage) while simultaneously building out a new corporate datacenter with minimal business disruption.

SILICON GRAPHICS INC. (SGI) Jul/2000 – Sep/2003

Publicly traded manufacturer of high-performance computing solutions.

Latin America IT Manager - Mountain View, CA, 2000 – 2003

Oversaw Network, Voice, Helpdesk, Desktop Support, Datacenter Operations and Business Applications services for all sites across Latin America (Argentina, Brazil, Mexico and Venezuela). Provided strategic direction for regional IT teams in alignment with the corporate initiatives. Managed 4 IT Country Managers, 2 IT Administrators, as well the entire IT budget.

Implemented an ERP system and development for the business applications within international offices.

Planned and implemented autonomous Voice, Data, Domain and E-mail infrastructure.

Led the IT team to implement the Regional Network (LAN and WAN), Servers and Desktop.

Served as IT leadership representative to implement Oracle 11Ii Worldwide (Oracle Advance pricing and Order Management).

EDUCATION

Bachelor's Degree - Computer Science

Universidad del Valle de Mexico Campus Estado de Mexico

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