Engineer Support

Richard E. Sharp

***** *** *** **, **********, Oh 43040

Home: 937-***-**** E-mail: *********@*****.***

Objective:

I am seeking a challenging career-oriented Information Systems position. I have several years of experience performing technical support of Windows and Linux systems, storage systems, network components and the design and implementation of various backup and recovery solutions.

Summary:

Administrative background in Windows Server family (NT thru 2019)

Provided daily support for servers, access, updates and patches

Provided Active Directory, Group Policy, IIS, Hyper-v, Printing, DFS, Exchange, Office 365

6 years Supporting and configuring Linux (Redhat, CentOS, Debian & Ubuntu)

Designed and Built Linux servers to be used a templates company wide

Supported normal administrative tasks, updates and user access

Supported configuring Linux and Unix systems with iSCSI and FC for SAN

20 + years Implementation, Support & Design of Backups

NetBackup 3.4 thru 8.1, Quest Rapid Recovery

Maintenance and configuration of Symantec Netbackup appliances

Various Tape libraries Quantum Scalar, IBM 3584, STK 9710/8500/L700

Experience in data storage/recovery and business continuity techniques.

Configuring NetBackup 7.x oracle, SharePoint, Exadata and Vmware backups

Storage Systems Engineering background (Netapp, EMC, Cybernetic)

Supported configuring windows, Linux and Unix (Solaris, HPUX, SunOS) servers with SAN (iSCSI and FC)

5 years Supporting and configuring Netapp

Head upgrade/swap and multiple ONTAP upgrades

Configure and support Network components

Firewall (Sonicwall, Fortigate), Switches (HP, Cisco, Extreme), Load Balancer (Barracuda), RSA & ASA

Application Layer protocols (DNS, FTP, HTTP/s, SMTP, SNMP, SSH)

Solarwinds, Wire Shark, Manage Engine, Auvik

7 years Implement and support VMware 6.0, 6.5, 6.7 (windows and linux guests)

Programming Languages

BASH, VBS, VB, Powershell, Basic, AWK, Shell Scripting

Remote Access tools (Putty, VNC, mRemote, Kaseya VSA)

Incident tracking (BMC Patrol, Remedy, Zendesk, ConnectWise Manage)

12 + Years Documenting processes, configurations, procedures and developing run books for various support teams.

Experience:

Assurance Group Services inc. Dublin, OH

07/18-Present Systems Engineer

Provide support for multiple medium size businesses.

Managed and supported multiple VMware environments

Deployed and support multiple anti-virus/anti-malware solutions

Configured and support SEIM solutions (Event Tracker)

Monitor and respond to multiple incidence ranging from desktop applications to server failures.

Community Choice Financial inc. Dublin, OH

10/14-07/18 Systems Administrator

Infrastructure support, Linux and Windows server build on Hyper-V, VMware, and AWS

Resolving backup issue and capacity analysis for VMware guests.

Infrastructure support for Linux and Windows servers

Support network equipment including switches & firewalls (sonicwall, HP, Cisco)

Designed and implement NetBackup backup solution. Server hardware refreshes

Server OS administration. Linux (RedHat, Centos, Debian, Ubuntu)

Designed and implemented Linux server standards

Configured LVM (Logical Volume Management)

Support Point of Sale system using MYSQL

Implemented VeloCloud SDWAN (software defined WAN)

Scripting in basic, VB, CBS, powershell

NetApp manager including Head upgrade and multiple ONTAP upgrades

Planed, implemented and support multiple host VMware 6.0 environment

01/09-08/14

CDI corp

Sr. Backup Engineer

Philadelphia, PA

12/07-01/09

Virpie Tech

Sr. Backup Engineer

Southbury, CT

10/05 – 12/07

JP Morgan Chase

Backup Engineer

Westerville, OH

12/04 – 10/05

Techmate

Sr. Technical Consultant

Westerville, OH

8/03 – 6/04

CareWorks Technology

Consultant

Columbus, OH

3/02 - 8/03

Robert Half Technology

Consultant

Columbus, OH

10/97 - 3/02

Sarcom Inc.

Associate Enterprise Engineer

Columbus, OH

6/97 - 10/97

CSR Inc.

Field Service Technician

Worthington, OH

1/91-4/97

U.S. Navy

Electronics Technician Second Class (SS)

Bangor, WA

Education:

Bachelor of Science in Information Technology, July 2009

Associates of Applied Science in Computer Information Systems, May 2003

Naval Nuclear Power Training, June 1993

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