Theresa Helleloid

**** ****** **** #***

Moorhead, MN 56560

ac9hgs@r.postjobfree.com

402-***-****

Professional Experience

Express Employment Professionals Fargo, ND

Temporary Employee October 2018 to January 2019

Assist in re-certification of low-income residence

Contacting & Verifications

Work with Immigrates & Refugees

Handle Administrative duties

Deal with confidential information.

Thora's Threads Council Bluffs, IA

Owner March 2012 to Present

Designing & producing historical outfits for use by re-enactors & museums

• Creating & maintaining a website

• Marketing

• Accounting

Oriental Trading Company Omaha, NE

Merchandising Assistant July 2009 to March 2012

Responsible for reviewing boards for 4 different departments for inconsistencies such as pricing,

inventory, and copy issues.

• Review missing shipments in VMS system to resolve shipping issues.

• Manage in-coming samples, review and advise vendor of resolutions.

• Review the weekly customer rating report and take appropriate action to resolve issues.

• Responsible for maintaining and updating database, product definitions quotes, and flagging

systems.

• Work with design and sourcing team to create new products.

• Research pricing of Educational & Basic Supplies items with competitors.

• Create new item forecast and order quantity.

• Monitor missing samples list for creative team and take appropriate action.

• Create & maintain the display cases for Stationery, Educational, Edibles and Basic Supplies

Noll - Professional Temporary Services Agency Omaha, NE

Administrative Assistant April 2008 to July 2009

Responsible for updating AS400 with sample approval information.

• Responsible for corresponding with overseas vendors regarding new item opportunities.

• Created new items in the database.

• Created and maintained a system to keep track of photo samples.

• Maintained the checkbook spreadsheet.

Headsetter Omaha, NE

Purchasing Manager April 2003 to March 2008

Managed development of the cell phone in-store product demonstrations and displays.

• Responsible for assessing current company needs, working with owner & salesman on designing the

most up to date products.

• Managed Vendor relationships with 6 of the top headset manufactures, including Plantronics, GN

Netcom, VXI, Starkey, AT&T Cellular and Earmates.

• Responsible for maintaining all correspondence with transportation and resolving any issues

promptly. These included UPS, USPS and FEDEX.

• Responsible for maintaining the current inventory, deciding when to place over stock & old stock on

sale and replenishing the supplies.

• Supervised shipping and inventory teams in purchasing of supplies.

• Oversaw product forecasting and receipt flow management, guaranteeing accurate ordering and

product procurement.

• Created and maintained price lists for the top 6 vendors for the sales team.

Utell International Omaha, NE

Customer Service Manager June 1997 to June 2002

Developed a customer service manual, which standardized policies and procedures, trained all

employees on the new processes.

• Employee of the Year 2001 & 2002.

• Responsible for conducting training on customer service Policies and Procedures for the new

customer service department in AZ.

• Maintained all forms for customer service.

.

Education

Bachelors of Science in Business Management - Bellevue University - Bellevue, NE June 2012

Associate of Applied Science in Environmental Laboratory Technology - Southeast Community College - Lincoln, NE June 1984

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