Customer Service Administrative Assistant
Resume:
Theresa Helleloid
Moorhead, MN 56560
********@*****.***
Professional Experience
Express Employment Professionals Fargo, ND
Temporary Employee October 2018 to January 2019
Assist in re-certification of low-income residence
Contacting & Verifications
Work with Immigrates & Refugees
Handle Administrative duties
Deal with confidential information.
Thora's Threads Council Bluffs, IA
Owner March 2012 to Present
Designing & producing historical outfits for use by re-enactors & museums
• Creating & maintaining a website
• Marketing
• Accounting
Oriental Trading Company Omaha, NE
Merchandising Assistant July 2009 to March 2012
Responsible for reviewing boards for 4 different departments for inconsistencies such as pricing,
inventory, and copy issues.
• Review missing shipments in VMS system to resolve shipping issues.
• Manage in-coming samples, review and advise vendor of resolutions.
• Review the weekly customer rating report and take appropriate action to resolve issues.
• Responsible for maintaining and updating database, product definitions quotes, and flagging
systems.
• Work with design and sourcing team to create new products.
• Research pricing of Educational & Basic Supplies items with competitors.
• Create new item forecast and order quantity.
• Monitor missing samples list for creative team and take appropriate action.
• Create & maintain the display cases for Stationery, Educational, Edibles and Basic Supplies
Noll - Professional Temporary Services Agency Omaha, NE
Administrative Assistant April 2008 to July 2009
Responsible for updating AS400 with sample approval information.
• Responsible for corresponding with overseas vendors regarding new item opportunities.
• Created new items in the database.
• Created and maintained a system to keep track of photo samples.
• Maintained the checkbook spreadsheet.
Headsetter Omaha, NE
Purchasing Manager April 2003 to March 2008
Managed development of the cell phone in-store product demonstrations and displays.
• Responsible for assessing current company needs, working with owner & salesman on designing the
most up to date products.
• Managed Vendor relationships with 6 of the top headset manufactures, including Plantronics, GN
Netcom, VXI, Starkey, AT&T Cellular and Earmates.
• Responsible for maintaining all correspondence with transportation and resolving any issues
promptly. These included UPS, USPS and FEDEX.
• Responsible for maintaining the current inventory, deciding when to place over stock & old stock on
sale and replenishing the supplies.
• Supervised shipping and inventory teams in purchasing of supplies.
• Oversaw product forecasting and receipt flow management, guaranteeing accurate ordering and
product procurement.
• Created and maintained price lists for the top 6 vendors for the sales team.
Utell International Omaha, NE
Customer Service Manager June 1997 to June 2002
Developed a customer service manual, which standardized policies and procedures, trained all
employees on the new processes.
• Employee of the Year 2001 & 2002.
• Responsible for conducting training on customer service Policies and Procedures for the new
customer service department in AZ.
• Maintained all forms for customer service.
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Education
Bachelors of Science in Business Management - Bellevue University - Bellevue, NE June 2012
Associate of Applied Science in Environmental Laboratory Technology - Southeast Community College - Lincoln, NE June 1984
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