KHALID YEHIA ABDEL-GHANI SOLARA

El Menisterly Towers, Tower No. 6, 10th Floor, Flat No. 4,

El Bahr El A'azam Street, Giza, Egypt. Postal Code 12211. Mobile: 012********.

CAREER OBJECTIVE:

I'm seeking a challenging position in a well-managed organization, which would stimulate me to exert my efforts and use my skills to reach my highest productivity, and that, would render me a good career on the long run. EDUCATION:

2002 - 2006 Modern Academy in Maadi (MAM), Cairo, Egypt. Bachelor of Arts in Business Administration (English Division) Graduated with Honors A+ GPA

1996 - 2002 El Alsson School (International Division), El Harraniya, Giza, Egypt. Preparatory Education and Secondary Education (IGCSE) 1990 - 1996 St. Christopher's School, Manama, Bahrain. Primary Education WORK EXPERIENCE:

Feb. 2004 -

April 2005 Mena Trade Co., Heliopolis, Cairo, Egypt. Tele-sales Team Member, Promotions Dept.

Advertising via phone a product selected by the company.

Developing the standard steps of the selling proposition.

Creating a customers' data-list from my personal relations.

Organizing and expanding the data-list, which includes both the current and the potential customers' data.

Contacting the current customers for follow up and feedback and increasing the number of potential customers.

March 2004 -

Sept. 2005 Reedy's Cosmetics Co., Nasr City, Cairo, Egypt. Outdoor Salesman, Marketing Dept. (free working hours)

Creating and expanding my own customers.

Supporting the company's early situation (opened for just 1 month)

Increasing the number of members in the company.

Introducing the company's image and product into the target market and focusing on expanding the products' information by "word of mouth". June 2007 -

Jan. 2008 Customer Service Representative, Customer Service Dept., Mobinil

(Orange France Telecom)

Feb. 2008 -

June 2008 Senior Complaints Handling Representative, Complaints Handling Dept., Orange France Telecom (Customer Relations Team)

Properly handle and resolve customers’ complaints, whether via phone or written via mail or letters.

Perform all customer account maintenance functions needed to ensure proper account billing.

Coordinate with other concerned departments to ensure customers’ complaints resolution standards.

Appropriately forward and follow up on customers’ complaints requiring special assistance or escalation to concerned departments.

Build a new image and high reputation for Mobinil customers.

Answer inquiries and work closely with technology department. July 2008 -

Dec. 2013. Vice President, Gulf Egypt Company for Housing and Construction, Cairo, Egypt (Manama, Bahrain)

Family Business with Bahrain Royal Family Al-Khalifa Jan. 2014 -

Current Media Content Analyst, Research Coding Dept., CARMA UK and CARMA UAE and CARMA US, News Group International (UK) CARMA is the media measurement division of News Group International – a global provider of business intelligence and media resource services. CARMA is a fresh new global brand which incorporates the former UK-based News Group International and US based KDPaine & Partners, acquired in the summer of 2012, in addition to the original Salience Insight based in the Middle East.

We deliver what matters with people on the ground in 43 countries over 5 continents. We provide media monitoring and analysis across all types of media including print, online, social and broadcast, allowing our clients to make well-informed business decisions. Our customized solutions combine the latest, cutting-edge technology with unrivalled human insight from a global team of researchers and analysts who provide valuable, relevant and actionable insights. Our clients include PR, communications and marketing professionals in all industries in the private sector, governments and NGOs all over the world. CARMA has a team of over 100 consultants and analysts located across three key regions – Middle East/North Africa, Europe and North America, serving 2000+ clients across the globe. Our senior team has decades of combined media insight experience. The company has grown rapidly through a combined strategy of organic expansion and key acquisitions to become one of the largest and most dynamic media insight companies in the world. www.carma.com

CARMA’s team brings cultural diversity and experience to provide clients with a unique set of skills and approaches to provide media and communications insight to drive better business decisions.

Analyzing research data and putting it into basic PR measurement reports, working with raw data that is collected from various sources.

Analyzing research results quantitatively and qualitatively using a wide range of metrics with presentation on different platforms.

Creating a Power point/Excel presentation forms, based on clients requirements to explain the final results helping them to get a better insight about the market and where he stands among their competitors.

Responsible for data analysis and report writing for governmental accounts.

Selecting research methods appropriate to pre-defined client criteria.

Designing and using qualitative and quantitative research tools.

Reading press releases/broadcast coverage (in all languages) and assessing if stories are favorable or detrimental to clients.

Summarizing and finalizing data at the end of projects.

Supporting and advising coding/client account staff.

Ensuring set deadlines are met.

Interpreting research data and translating into insightful PR measurement reports, including qualitative and quantitative research metrics, in different formats

(Excel, Word, PPT)

Strong focus on analysis, research, writing (English/Arabic), design of every single report.

Being detailed in analysis and reporting, meeting high quality standards in every single report format, including summaries and conclusions.

Upgrading measurement reports on a monthly basis to provide client with added value, preferably in accordance with the global measurement trends.

Ensuring the right PR measurement jargon is being used as per the dictionary of Public Relations Measurement and Research.

Staying up-to-date on key global trends in research, (media) analysis and PR measurement.

SKILLS AND ABILITIES:

Fluent in both written and spoken English and Arabic (native).

Windows XP-7-8, Android, Microsoft Office Applications, Internet, Web Design.

Strong written and verbal communication skills.

Ability to work under pressure and stressful conditions.

Well organized, flexible, dedicated and committed to getting the job done.

Proactive to finding the best solutions in various situations.

Superior customer handling ability and skills.

Ability to convince others.

Excellent developing, coaching and leadership skills.

Strong interpersonal and teamwork skills.

Honest and responsible.

Professional behaviour and attitude.

15+ years of experience in professional gaming in Windows OS and other updated platforms.

Committed, disciplined and goal-oriented with 9 years of experience working online as a freelancer/employee on several projects with Google and other affiliates like Lionbridge, Appen Butler Hill, Leapforce, Scribie etc. (Web Search Evaluator - Localizer - Transcriptionist - Subtitle Annotator – Social Media Evaluator - Crowdsourcing - Media Content Analyst - Research Coder – Ads Quality Rater)

Typing Skills:

English - 60 w.p.m.

Arabic - 15 w.p.m.

HOBBIES:

Playing football, snooker, and table tennis.

Music and movies.

Travelling, camping and hiking.

AWARDS AND CERTIFICATES:

Certificate of Awards in two courses called “The Psychology of People” and

“Motivation Skills” awarded by SkyHopes for Training and Development, Dokki, Giza, Egypt.

Certificate of Awards in “Call Center Communication Skills” by E-Learning from Orange France Telecom.

Certificate of Awards in “Advanced Microsoft Excel” by E-Learning from Orange France Telecom.

Certificate of “Best Employee Award in 2015” by CARMA, News Group Int’l UK. PERSONAL DATA:

Date of Birth: June 6, 1986.

Place of Birth: Manama, Bahrain. Nationality: Egyptian. Marital Status: Single.

Military Status: Exempted (only male child).

E-mail: ac9hgq@r.postjobfree.com, ac9hgq@r.postjobfree.com, ac9hgq@r.postjobfree.com Skype: khalid.solara Linkedin: https://www.linkedin.com/in/khalidsolara/ REFERENCES:

Furnished upon request.

So, finally I hope to be a member of your organization.

Contact this candidate