Sales Social Media
Resume:
Donna Batiste
**********@*****.***
I am a Surveillance Video Analyze to identify threats; determine appropriate levels of response to eliminate threats and mitigate loss; and perform virtual guard duties to establish a sense of security, while affording customers 24 hour access control.With extensive experience I work well with others as well as independently. Proficient in Microsoft office Suite (Access, Microsoft Project, Power Point, Publisher, Excel, Word, and Outlook) Internet searches, Social Media,General math skills, organized, informing, persist, prompt, dependable and tentative with excellent communication skills, and also very patient. Eager and willing to expand my skills and knowledge through any position your company may have to offer. I'm seeking a career opportunity where I can use my skills and prior education and to assist the organization in reaching its goals; to gain the knowledge and experience I need to excel within your company through job advancement opportunities.I'm Firm yet fair; prompt and understanding towards others regardless of their situation.Open to learning new methods of positive improvement and willing to train if necessary.
EXPERIENCE:
Video Analyst ll/Gate Keeper-Acadian Total Security
Jun 2018 – Present
Lafayette, Louisiana
Analyze video surveillance to identify threats; determine appropriate levels of response to eliminate threats and mitigate loss; and perform virtual guard duties to establish a sense of security, while affording customers 24 hour access control.
Team Lead Manager-AT&T
April 2016 – Sep 2018
Lafayette, Louisiana
Enforce proper service protocols and standard operating procedures for all agents. Review all call center documentation and work with recruitment staff to coordinate new hire and training. Ensure that all agents are performing at or above par, formulate ways to drive issues in client relations down to a minimum; ensure compliance with quality assurance feedback and communication logs. Enforce disciplinary actions for noncompliance of SOPs and protocols for erring agents; monitor AHT/client-agent interaction time and address performance issues. Respond to call center issues with urgency and immediacy; manage and coach a team of agents and conduct performance evaluations. Set department goals, adhere, and enforce departmental policies and procedures. Identify challenges, formulate solutions, and implement them in order to reach successful conclusions. Addition handling a variety of calls, from billing to payment taking, plan changes to equipment upgrades and Techincal Issues or walking our customers through a self-service digital experience. Manage customer needs with courtesy and respect, training customers on their options. Consulting with customers to make personalized recommendations for products and services Expedite collection of overdue accounts in a measured and fast-paced environment Administer all collections and billing functions according to required policies and procedures. Analyzing customer’s usage to explain charges and educating them on new or alternative solutions seeking sales opportunities, overcome objections, and making a valid sales attempt on each call. Meeting daily and monthly sales quotas.
Branch Manager-Approved Cash Advance
Jun 2015 – Apr 2016
Lafayette, Louisiana
Supervise activities of the branch. Bring in new customers and boosts profits. Create and analyze management information and reports. Coordinate activities among different branches all over the country. Help make policies. Set targets and ensure they are met. Train and supervise staff. Hire and terminate staff according to needs. Interact with local chambers of commerce, development agencies, solicitors, accountants. Handle customer complaints. Market and publicize new and existing products and services. Plan and direct branch activities to successfully meet goals and objectives. Implement and ensure the integrity of operational standards Oversee risk management. Perform job site appraisals and safety reviews. Ensure "best match worker assignments through effective training and mentoring.
Office Assistant-Law Office of Olita Magee
Aug 2014 – Nov 2015
Lafayette, Louisiana
Answers multiple phone lines and responds to caller's questions or directs the call to the appropriate party. Greets visitors; response to questions, provides information, documents, and instructions or direct visitor to an appropriate party. Responds to requests for information via mail, phone or in-person; gathers appropriate forms and documents, searches for and copies documents from archived records and forwards to a requester. Attends meetings to take notes, record votes, and provide general clerical support. Opens, sorts and distributes incoming mail and processes outgoing mail. Maintains inventory of supplies and prepares a list of supplies to be ordered. Copies distribute and file paperwork such as meeting minutes, contracts, performance review forms, time sheets and general correspondence. Performs data entry into automated programs to track contracts, applications, filings, violations or other pertinent data, depending on assignment. Prepares correspondence, memos, forms, and reports using word processor software. Maintains records of fees collected from the public, within the area of responsibility, and balances cash receipts. Reconciles procurement card purchases and invoices.
Merchandiser-PepsiCo/Frito-Lay
September 2014 - June 2015
Lafayette, Louisiana
Open communication with buyers and other merchandisers to plan product ranges. meeting with suppliers,distributors and analysts. managing budgets.Inventory, Assist with Route Sales, Customer Service.
Management-Security Finance
October 2011 - April 2014
Breaux Bridge, Louisiana
Implement and monitor the corporate service standard quality for all services rendered and manage a detailed marketing program of personal sales calls, telephone sales, direct and manage staffing specialists; customer development activities; face-to-face customer contact to create and develop a good business relationship with existing and inactive customers; train and retain temporary employees needed to fill available assignments; evaluate staff using guidelines and materials developed by corporate
Branch Manager-Community Loans of America
January 2008 - October 2011
New Iberia, Louisiana
Provide overall supervision and counsel the branch service staff; conduct staff meetings to ensure good communication; inform employees of strategies; achieve profit results consistent with company expectations; obtain knowledge in payday and title loan processes along with secured and unsecured loan processes; manage all aspects of the branch’s operations; produce consistent customer growth by productive lending and collection practices and emphasis on customer satisfaction. Along with Implement and monitor the corporate service standard quality for all services rendered and manage a detailed marketing program of personal sales calls, telephone sales, direct and manage staffing specialists; customer development activities; face-to-face customer contact to create and develop a good business relationship with existing and inactive customers; train and retain temporary employees needed to fill available assignments; evaluate staff using guidelines and materials developed by corporate
EDUCATION:
South Louisiana Community College
Associate's degree, General Studies
2015 Completed
Breaux Bridge Sr High
High School Diploma-General Studies
1995 - 1999
SKILLS:
Management (10+ years), Customer Service (10+ years), Training & Development (10+ years), Quality Assurance (10+ years), Leadership Development (10+ years), Sales Management (10+ years) Marketing(10+ years),Client Relations(10+ years), Troubleshooting(10+ years), Dispatch(10+ years), Inventory Management(10+ years), Team Building(10+ years), Coaching(10+ years), Collections(10+ years), Conflict Resolution(10+ years),Clerical(10+ years)
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