Engineer Software
Resume:
Karen Fernandez,
ac9hfx@r.postjobfree.com
POSITION: System Engineer.
EDUCATION:
Universidad Rafael Belloso Chacin (URBE), Maracaibo, Venezuela.
July 1996. Bachelor of Science (BS) in Computer Engineering.
New Horizons Computer Learning Center, Miami, FL (2002-2004).
Microsoft Certified Professional (MCP),Microsoft Certified System Administrator (MCSA),Microsoft Certified System Engineer (MCSE), Microsoft Certified System Database (MCSDBA) and Microsoft Certified IT Professional (MCITP).
English Center of Miami, Miami, FL (2000-2007).
COMPTIA A+ and Security + certifications.
CISCO Certified Network Associate (CCNA certified).
Miami Lakes Technical Education Center, Miami, FL (2008-2009).
CISCO Certified Network Professional (CCNP certified).
Other certifications.
VMware certified.
TECHNICAL SKILLS:
1.Support of (LAN/WAN).
2.Assembly, setup, configuration and repairing of PC’S, servers, hubs,switches, routers.
3.Domain in the following software: Ms-Dos, Microsoft Windows workstations (3.1, 95, 98, 2000, XP, Vista, 2007,2010) and Servers (2003,2008,2010,2012, 2012 R2),Microsoft SQL 2000,2007,2010,2012,2016; UNIX servers; Oracle Client workstations; Java; Microsoft Exchange 2000,2003,2007,2010,2012; Active Directory (AD), Domain Name System (DNS); Windows Internet Name Services (WINS); Remote Administration Services (RAS), Virtual Private Networks (VPN); Dynamic Host Configuration Protocol (DHCP); Terminal Control Protocol/Internet Protocol (TCP/IP);Windows Server Update Services (WSUS); Systems Management Server 2003 (SMS); Novell Netware 3.1 and 4.0; Microsoft Symantec Antivirus, etc.
4.Implementation of workstations, laptops, printers, scanners, faxes, blackberries.
5.Cisco Academy Program (creating, testing, configuring, troubleshoot and implementing Virtual Local Area Network (VLAN, VTP), Routing Protocols: RIP, EIGRP, OSPF, IS-IS, BGP, IP Multicast, IPV4 and IPV6, LAN technologies (Ethernet), WAN Technologies (Frame Relay). Experience with hubs, switches, routers, frame relay switches.
6.Setting up and troubleshooting network devices as routers and switches, wireless technologies and Voice over IP and Quality of Service (QoS).
PROFESSIONAL EXPERIENCE
3/2018-Now.
System Engineer. Vertice Technologies, Miami, FL.
Administering Azure infrastructure.
Setting up and maintaining users’ accounts and email mailboxes on Office 365.
Setting up and troubleshooting software and hardware issues on printers, scanners, servers and laptops.
Deploying images to laptops.
Gathering information on incidents reported by clients and logging troubleshooting steps to resolve internal in-house application and Microsoft Dynamics 365 products.
2/2010-11/2016.
Software System Engineer. Carnival Cruise Lines, Miami,FL.
Administering different version of Windows platforms 2003, 2008, 2008 R2 Servers,2012, 2012 R2, XP,Windows 7 and 10.
Configuring and troubleshooting Active Directory, DNS, DHCP,WINS,TCP/IP,VPN,Terminal Services, Antivirus,File Servers, Cluster Servers, Print Servers and Windows servers Core.
Implementation of Vmware and Hyper-V virtualized servers.
Installing,configuring and managing Mcafee antivirus and backup software(Netbackup), SCCM,SCOM,ISA and TMG servers,Websense software,Dell Equalogic storage disks.
Setting up and diagnosing hardware and software issues on HP and Dell servers and workstations.
8/2005 – 1/2010.
Computer Technician II. City of Miami, Miami, FL.
Administering Windows 2003 Servers, XP workstations.
Administering the Active Directory, DNS, DHCP, WINS, TCP/IP, VPN, RAS, NAT,WSUS
Support the local area network/wide area network (Windows and Cisco).
Setting up and maintaining users’ accounts and email mailboxes in Exchange 2005.
Providing help desk support to the internal employees, consultants, and Miami residents.
Backing up and Loading images for the workstations and laptops.
Troubleshooting hardware and software’s issues through DameWare software (remote desktop tool).
Configuring Verizon Wireless card and City Virtual Private Networks.
Creating tickets in Magic about software issues related with SMS, MOM, Terminal Services, Antivirus (Symantec, McAfee),Windows,etc.
Gathering information of the incidents reported by the clients and kept documenting the resolution steps to fix the issues.
Testing third-party software and evaluating the impact of them in lab environment in advance before a massive deployment.
Provide good customer service attitude and technical resolution to the incidents reported by phone, email or visit on-site.
2/2002 – 7/2005.
Windows System Administrator. Todo1 Services Inc., Miami, FL.
Maintaining a secured local area network/wide area network (LAN/WAN) environment for the servers, routers, switches and workstations (applying patches and hardening).
Administering the Windows NT, 2000 and 2003 servers and Sun Solaris servers (UNIX) in the company.
Administering the Active Directory, DNS, DHCP, WINS, TCP/IP, VPN, RAS, NAT, SUS, Terminal Services, Antivirus (Symantec and Sophos) and the in-house applications.
Setting up and maintaining users’ accounts and email mailboxes in Exchange 2000.
Giving help desk support to the internal employees, contractors, and providers.
Building and configuring new servers, workstations and laptops.
Troubleshooting hardware and software’s issues with Microsoft Windows 2000, XP, 2003, Microsoft Office 2000 and 2003.
Administration and maintenance of the Microsoft SQL databases (backing up old and new databases).
1/2001 – 2/2002
Field Technician. Telecommunications Engineer Consultants, Miami, FL.
Troubleshooting software issues in Windows 95, 98, NT, 2000.
Troubleshooting and replaced hardware parts like motherboard, video card, memory, processors, battery, sound card, network card, modem card, power supply, etc.
Assembled and configured new workstations and servers.
Assisting in Helpdesk support to external retail customers.
08/1998 – 01/2001
Computer Technician. Computer Plus and Systems, Miami, FL.
Installing and configuring workstations and servers.
Troubleshooting hardware and software’s issues.
Monitoring and troubleshooting local area network and wide area network (LAN/WAN) issues in Windows NT.
Installing software business templates and third party software.
07/1997 – 04/1998
System Analyst. Intesa Infogesa. Maracaibo,Venezuela.
Migrated all the company’s workstations from Windows 3.1 to Windows 95.
Maintained and supported the local area network and its users (Novell and Windows NT).
Trained users in MS Office, Cc-Mail (Lotus Notes) and Windows.
Troubleshooting hardware issues.
Provided helpdesk support to the staff.
Additional Skills
Fluent in English and Spanish.
Self Motivated.
Well organized.
Able to multi-task in a fast paced environment.
References upon request.
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