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Service Representative Data Entry

Location:
Jamaica, New York, United States
Posted:
May 28, 2019

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Resume:

LAVERNE WILLIAMS

SUMMARY:

Laverne has **+ years of experience.

Extensive knowledge of Microsoft word documents. I.e. mail merge documents, track changes, highlight texts in Adobe documents, general formatting.

Clerical skills include faxing, scanning, and large production copying. Answer phones, multi-line, file, receptionist, mailroom services. Experience in scheduling both travel arrangements and conference rooms.

Experience with disability and special accommodations candidates.

Experience in giving certifying exams for various industries and levels.

Proven ability to work, inspire, and motivate others in a fast-paced department, or start up.

Learn and adept quickly to new situations within the test area, so that all candidates will take the exam fairly and without bias.

Have excellent verbal and written skills, ability to adjust to issues that may arise professionally and within the testing venue.

Highly dependable service representative, goal-oriented, flexible, and committed to getting all candidates tested.

Excellent time management and organizational skills

SKILLS:

Able to assist special accommodation candidates in a variety of exam venues. Have experience in computer testing centers. Able to travel to different exam venues.

Secretarial skills such as answering phones, meeting and greeting individuals, directing packages and guests.

Administrative skills such as scanning, binding pads, ordering supplying supplies, explaining exam venue policy such directions, how to find candidates questions, exiting policy, and for computer centers, how to logon, and what to do for tech support. Escorting candidates to and from in restrict areas, explaining non tech issues with computers.

Fast and accurate typist and data entry [alphanumeric or 10 key].

Experience and knowledge of using Microsoft office suite applications.

EDUCATION:

COLUMBIA UNIVERSITY, NY, 01/1988 – 06/1988

Certificate in Assisting Individuals in Obtaining Government Benefits

EXPERIENCE:

Ensure students follow the rules warnings when necessary.

Collecting and accounting for all exam materials at the end of the administration and returning them to the supervisors in a secure manner.

Making sure that the candidates once they are finish the exam, exit the exam area immediately, or as per instructed.

ADDITIONAL ADMINISTRATIVE EXPERIENCE:

07/2018 to NEW YORK CITY DEPARTMENT OF CITYWIDE ADMINISTRATIVE SERVICES (DCAS), New York, NY

04/2019 Production Copier

Assisted various departments within the New York State government in increasing revenue by proctoring various exams, recruiting and certifying individuals for employment, with governmental agencies. Receiving and verifying contents of test administration materials including exam booklets and answer sheets.

Operator digital and color equipment in Printing.

Operate office/production equipment (printer, copier, fax, scan, and computer software applications).

Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications.

May develop work processes or templates as needed either by Print Shop or customer.

12/2016 to CAHILL, GORDON & REINDEL, INC., New York, NY – Consultant

12/2016 Word Processor/Intake Specialist

Correct and reformatted the Table of Contents, Table of Indexes, and Table of Authority pages using the Styles function of Microsoft Word.

In a fast pace legal department’s word processing department, corrected various legal documents for various attorneys within Cahill, Gordon and Reindel.

Organize, maintain and update logs and files, both manually and electronically.

Conduct various document searches using internal and external databases, i.e. SEC Edgar filing, file site searches.

Answer multiline switchboard and direct individuals as needed, telephone line was from 4 to 10 lines.

Research information to increase the accuracy of the information in the databases.

10/2016 to GIBSON, DUNN & CRUTCHER, INC., New York, NY – Consultant

10/2016 Word Processor/Intake Specialist

In a fast pace legal department’s print shop, corrected and inputted various organizational billing for various departments within Gibson Dunn and Crutcher, using an Excel specialize spreadsheet.

Greeted and screened individuals coming into the department. Direct individuals to various locations with the print shop. Mailed, signed for, collected, and distributed packages. Answer incoming calls using a multiline phone. Arrange conference calls, scheduled conferences, maintained kitchen area. Made sure that unauthorized individuals came into the department. Input, verify, corrected information from various source documents.

Correct the Table of Contents, Table of Indexes, and Table of Authority pages using the Styles function.

Research information to increase the accuracy of the information in the databases.

Took job orders and properly logged them into computerize Excel 2007 spreadsheet. After inputting job orders into billing and tally sheet, scanned archival information, then shredded old information.

04/2016 to NEW YORK CITY DEPT. OF CITYWIDE ADMINISTRATIVE SERVICES, New York, NY - ongoing project/as need basis

04/2016 Production Copier

Assisted print shop personnel on Canon color model 560 to produce exam booklets, informational materials, color posters, and other duties as acquired.

Assisted large scale format printing. Scanned, prepared bindery products, such as pads, notebooks with different perforations as requested.

09/2014 to INSTITUTE FOR COMMUNITY LIVING, New York, NY – Volunteer

09/2015 Copier

Assisted Institute for Community Living, a respected non-profit, located in New York City and outer boroughs, in educating the public and new hires in its programs and available resources.

Created copies, and new hire orientation packages, on the Minolta Bizhub 454e, while collating, stapling, and using other advance features as instructed.

10/2013 to GIBSON, DUNN AND CRUTCHER, New York, NY – Consultant

10/2013 Reprographic Clerk (Scanner/Bindery/Intake Operator)

Inputted organizational billing for various departments within Gibson Dunn and Crutcher, using print shop department, this was achieved by researching, inputting, verifying, and formatting information into Excel spreadsheet. Greeted and screened individuals coming into the department.

Directed individuals to specific individuals and divisions within the company.

Mailed, signed for, collected, and distributed packages.

Answered incoming calls from various individuals. Set up conference calls, scheduled conferences, maintained kitchen area. Made sure that no unauthorized individuals came into the department. Inputted, verified, corrected information from various source documents.

Checked the accuracy of the Table of Contents and Table of Indexes when appropriate.

Research information in database to improve accuracy of client and vendor information.

Took job orders and properly logged them into computerize Excel 2007 spreadsheet.

11/2012 to LOTT RESIDENCE

09/2013 Senior Companion

Assisted in getting clients to medical and other appointments.

Organized and maintained incoming documents for files, following up with clients, and coordinating.

Documented phone calls, by noting files of correspondence, assisting colleagues with future callers.

04/2004 to SUPERIOR GLAZIER, New York, NY – Consultant

02/2010 Reprographic Clerk: Scanner/Bindery/Print Operator

Followed procedures to run print jobs in proper order.

Prioritized print orders and monitored work flow.

Created oversize materials to client’s specifications.

Shrunk oversize materials to fit specifications for client.

Scanned, prepped and reassembled materials of a confidential legal and financial nature.

Inserted materials in binders as specified by job requests.

Produced specialize pads as per job order.

Met and greeted customers in a timely and professional manner.

Communicated on a timely basis with clients on job status or deadline issues.

REFERENCES: Available upon request.



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