Customer Service Manager

Jeffrey D. Campbell 308-***-**** ********@*****.***

Warehouse Retail/Wholesale Operations Manager

Leadership Profile

• Merchandising, retail operations and warehouse manager with 25 years’ experience

• Specialized in all aspects of inventory control to maximize profit and margin

• Maintained a safe, customer driven environment

• Ability to lead and train people to accomplish the overall company goal Expertise

Inventory Control • Budget/P&L Management • Strategic Planning/Forecasting • Government Agency Compliance • Shipping/Receiving • Scheduling • Data Entry • Warehouse Management • P.I.T Certified Instructor • Training/Onboarding • Advertising/Marketing • Vendor/Customer Relations Professional Experience

Lukjan Metal Products Sidney, NE — 2017 to Present Warehouse Operations Manager

Manage inventory and distribution of sheet metal products for Lukjan Great Plains in a 7-state area.

• Set up and receive all products for the newest plant in the Lukjan family.

• Negotiate freight costs with trucking companies to maximize profit while keeping freight costs to 11% or less per truckload.

• Implemented a new business model from inception to execution to meet a niche market on the Colorado front range that has generated an additional $8 million in sales with a projection of $16 million in FY2019.

• Manages open purchase orders, stock status, and order reports to assist in prioritization of production to assure orders ship complete and on time.

• Implemented a minimum/maximum program to assist production with inventory needs to maintain the proper stock levels to meet the demands of the business.

• Worked closely with IT to make necessary changes to the inventory tracking system to facilitate a new business model and to streamline processes.

• Implemented and managed a manufacturing schedule that focuses on timely deliveries for better customer service.

• Developed and executed a quarterly inventory schedule to better track total finished and work-in- process goods to assist owners and senior leadership to easily access total inventory costs in to drive the company sales goals.

• Manage inventory through cycle counts and a complete quarterly inventory to manage proper stocking levels and inventory turns.

• Train and delegate appropriate tasks to the warehouse associates to assure efficiency and accuracy.

• Participate in hiring new employees in addition to providing feedback on annual reviews.

• Coached and lead team through positive motivation to perform their best and grow for advancement in their careers.

• Maintain and train safety compliance.

• Effectively communicate with owners, senior leadership, wholesale customers, vendors, trucking company dispatch, operations managers, contractors and installers with a solution-oriented emphasis to foster industry leading customer service.

Simon Contractors Sidney, NE — 2014 to 2017

Concrete Driver

• Utilize all company safety protocols to deliver product timely and efficiently while providing exemplary customer service.

• Follow DOT guidelines, rules and regulations as they pertain to the specific piece of equipment being operated.

• Pre-trip and post-trip equipment in accordance with company guidelines and standards.

• Understand and execute correct slump and any additions or deletions to concrete mix assuring customer satisfaction.

• Utilize and operate various equipment, including loaders, dump trucks, belly dump and side dump trailers, low boy trailers.

• Perform repair and preventative maintenance on plant mechanical apparatus.

• Chosen as one of twelve team members regionally for the Simon Safety Steering Team, in conjunction with Capitellar Safety Services to implement new company wide safety practices.

• Won companywide international safety award.

Thomas Oil Field Services Sidney, NE — 2011 to 2014 Roustabout Crewman

• Assisted pusher in repair of all operational equipment on the production side of an oil well.

• Assessed and accurately implemented repair procedures according to government regulation.

• Obtained Class A CDL with tanker endorsement.

Self Employed Sidney, NE — 2007 to 2011

Owner/Operator Bar & Grill

• Responsible for all aspects of a bar and grill including food service, liquor license compliance, hiring, training and onboarding employees.

• Maintained property in accordance with city statutes. Cabelas Sidney, NE — 2006 to 2007

Assistant Retail Store Manager

• Responsible for executing sales plan for 6 departments.

• Maintained all signage to assure capture of every dollar as priced by corporate.

• Implemented processes and trained Outfitters to control shrink. Achieved inventory shrink number of

.003 percent or less than $200 total shrink across all 6 departments.

• Improved shopability of all departments to enhance the customer experience.

• Met and exceeded sales plan in all departments helping the store to a record sales year of $53 million dollars.

• Assisted in the opening of 2 new retail locations, in Buda, Texas and Lehi, Utah. Home Depot Casper, WY — 2000 to 2006

Assistant Retail Store Manager

• Started as hourly plumbing associate. Promoted to department head in 3 months. Promoted to key carrying department head in 6 months. Promoted to assistant store manager in 3 years.

• Responsible for in stock position and shrink control in all merchandise departments.

• Interpreted P&L to maximize profit and control operational cost.• Created daily checklist to assure all signage, down stocking and cross merchandising were accomplished to maintain maximum shopability and world class customer service.

• Exceeded sales plan every year at a $34 million-dollar store.

• Osha compliance captain

Costco Billings, MT — 1993 to 1999

Retail Store Associate

• Front end and stocking associate.

U.S. Army — 1985 to 1991

• The Army Maintenance Management System clerk.

• Learned and executed all aspects of the warehousing requisition and issue.

• Desert Storm Veteran

• Rank of Sergeant attained

Education

Helena Capital High School – Helena, MT

University of Maryland – Asian Division, Republic of Korea Concordia Lutheran College – Austin, TX

Montana State University – Billings, MT

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