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Point Pleasant, New Jersey, 08742, United States
May 28, 2019

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**** ******* ****** **** *

Point Pleasant, NJ 08742 908-***-****


Proven track record leading the design, development and deployment of new products and services.

Highly skilled in client management and contracting/management of vendor relationships.

Adept at interactions with senior management, clients, vendors, and stakeholders at all levels.

Excellent business analyst, project and program management skills, including agile development.


Educational Testing Service (ETS), Princeton, NJ July 2002 – May 2019

College Board Programs

Associate Director, Product Operations Management – April 2017 – May 2019

Provide leadership and define work plans with functional centers supporting the registration and test administration functions for the College Board national and school day SAT testing administrations.

Manage ongoing SAT test administrations at domestic and global testing locations to 4.5 million test takers meeting all contractual service level agreements.

Responsible for the College Board client relationship, including quality and change management.

Provide direction to the test administration team responsible for securing adequate test center capacity against forecasted registration volume and test administration support for 7,000 centers.

Accountable for the successful field trials and operational deployment of a secure test content streaming initiative which will result in significant costs savings and operational efficiencies.

Developed business intelligence dashboards for data analytics to provide operational, tactical support as well as determine trends that influence strategy and policy decisions.

New Product Development

Director, Product Development, December 2012 – April 2017

Provided leadership in the identification, design, development and launch of new products and services in the teacher effectiveness marketplace, securing external partnerships to leverage capabilities.

Developed business cases with market analysis and financial forecasts. Secured $12 million in funding for product development of an innovative performance assessment for teacher licensure.

Liaison with business unit senior leadership on strategic initiatives and managed strategic partnerships in the development of simulated classroom environments and piloting of the National Observational Teaching Exam (NOTE) for teacher licensure.

Managed a strategic technology partnership to develop an online classroom video library platform. Secured Bill & Melinda Gates Foundation funding for distribution of 2,000 classroom videos.

Business Innovation & Growth / Teacher Licensure and Certification

Sr. Product Manager Lead, NGTA, July 2011 - November 2012

Responsible for leading the design and development of Next Generation Teacher Assessments.

Developed strategies with competitive intelligence and government relations to develop new business opportunities.

Managed relationships with participating states augmenting state teacher licensure systems.

Managed contracts and relationships with external partners.

Corporate Project Management Office (CPMO)

Manager, October 2008 - July 2011

Managed project management resources and the project portfolio across multiple divisions within ETS.

Managed staff to successful implementation of projects for the GRE, NAEP and Praxis programs.

Responsible for demand allocation of and assignment of project manager resources.

Managed external vendor relationships for implementation of outsourced projects.

Project Manager – Consulting, January 2007 - October 2008

Provided oversight of business analysts and project managers for various testing programs.

Information Technology, Project Management Skill Center

Project Manager – Senior, April 2005 - January 2007

Managed teams for MAPP, ETS Adult Literacy, Oklahoma Geography Assessment and Internal Audit.

Project Manager, April 2004 - April 2005

Managed test delivery enhancements for the Major Field Tests and Test of General Education.

Information Technology

Business Systems Analyst – Lead, July 2002 - April 2004

Managed the successful implementation of ETS’s first Internet-based test delivery administration system.


Professional Scrum Master I Certification, December 2018

Dale Carnegie Leadership Training, July 2018

Rutgers Mini-MBA, Business Essentials Program, May 2010

Rutgers Center for Management Development

Master’s Certificate in Project Management, February 2004

George Washington University School of Business and Public Management

Bachelor of Arts, Economics, May 1987

Rutgers University, New Brunswick, New Jersey

Experienced in MS Office, MS Project, Jira, Visio and Power BI

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