Customer Service Program Manager
Resume:
Robert W McWethy
*************@*****.*** / Greater Phoenix Metro Area
OBJECTIVE
Highly experienced Program Management Director with 10+ years of business development and operations skills to include overseeing Federal contracts. Effective leader with a military background and proven ability in strategic vision, strong decision making, and business strategy implementation. Excellent customer service focus with an emphasis on strong client relationships seeking a challenging program to manage with business development opportunities.
KEY SKILLS AND QUALIFICATIONS
Project Management
Leadership & Supervision
DoD, Military, & Public Relationships
Strategic Planning
Training & Development
Government Policies & Procedures
Operations & Administration
International Experience
Federal Inspections
Briefing/Presentation Skills
Logistics Experience
PROFESSIONAL EXPERIENCE
MATRIX PROVIDERS, INC
DIRECTOR OF PROGRAM MANAGEMENT FEBRUARY 2018 - CURRENT
Managed four Program Managers and oversaw 400 additional employees to meet organizational objectives
Consistently maintained a 90% or higher success rate in talent acquisition for DoD client contracts
TECH SERVICES, INC.
PROGRAM MANAGER SEPTEMBER 2016 – JANUARY 2018
Managed a 200-person workforce that provided logistical support to all Army installations in Hawaii
Responsible for execution of logistical support for 20,000 soldiers and their families which included ammunition support, vehicle transportation needs, food services and support, vehicle maintenance, military personnel relocation services, and property book accountability
CAPSTONE CORPORATION
SENIOR OPERATIONS PLANNER JULY 2014- SEPTEMBER 2016
Conducted operational analysis for the Commander, Navy Installations Command at the Pearl Harbor Emergency Operations Center
Operational analysis consisted of daily update briefings to the Commander, emergency management preparedness, re-drafting of the Regional Operation Center Standard Operating Procedures, and participated as a crisis action team leader
GENERAL DYNAMICS INFORMATION TECHNOLOGY (GDIT)
DIRECTOR, BUSINESS DEVELOPMENT SEPTEMBER 2011 – MARCH 2013
Conducted Military Business Development in Hawaii and the Asia-Pacific market to increase company contract portfolio
Strategically emphasized Army programs that included installation support services for IT infrastructure, daily base operations, and tactical range support
EDUCATION & TRAINING
M.A. OF STRATEGIC STUDIES
U.S. ARMY WAR COLLEGE
M.S. OF ADMINISTRATION
CENTRAL MICHIGAN UNIVERSITY
MILITARY EXPERIENCE
U.S. ARMY
COLONEL
U.S. Pacific Command Inspector General
Commander, Assault Helicopter Battalion (UH-60 Blackhawk)
Defense Meritorious Service Medal
Bronze Star
Rotary Wing Aviator
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