Social Media Customer Service
Resume:
Barbara J. Thompson M. Ed.
**** ********* *** (mailing address)
Powell, TN 37849
*******@*****.***
EDUCATIONAL HISTORY
*/**-*/** ******** Arizona University (Flagstaff, AZ)
DEGREE: Masters of Education in Counseling: Human Relations
I maintained full-time employment and completed my Master's degree within three years. My focus was counseling with an emphasis on human relations. I have always been interested in learning how people interact, communicate, and develop relationships.
8/93-05/98 University of Tennessee (Knoxville, TN)
DEGREE: Bachelors of Arts – Psychology
HONORS: Cum Laude, Bhi Beta Kapa National Honor’s Society,
EMPLOYMENT HISTORY
4/11/16-9/14/18 Northern Arizona Intergovernmental Public Transit
TITLE: A.D.A. Mobility Specialist/Customer Services Rep.
12/31/12-4/10/16 Conifer/ Northern AZ Healthcare
TITLE: Trainer/ Claims Analysis Team Lead
Certified Patient Account Technician (CPAT)
11/02/09-12/31/12 Dell Services/Northern AZ Healthcare
TITLE: Quality Auditor Team Lead
Certified Patient Account Technician (CPAT)
Dell Employee of the Quarter July 2010
11/14/05-11/02/09 Perot Systems/Northern AZ Healthcare
TITLE: Trainer/ Claims Analysis Team Lead
Certified Patient Account Technician (CPAT)
01/01 – 11/05 The Guidance Center
TITLE: Case Manager (S.M.I. and Residential)
Served on: Staff Advisory Counsel
09/99 – 01/01 Los Arcos Health Care Center (Flagstaff, AZ)
TITLE: Director of Social Services
Resume for Barbara J. Thompson
SKILLS
Customer Service Skills
Ability to effectively communicate within a culturally diverse population
Applying knowledge of company objectives and services to customers
Enthusiastic and helpful response to meeting customer needs
Effectively meeting customer-centered service directives
Attentive to the needs of customer and to problem solve
Attention to detail and to assure that customer needs are satisfied
Administrative Skills
Developing, coordinating and implementing new programs to meet objectives
Developing new methods to integrate information to increase productivity
Networking community agencies and resources
Effectively communicate with both written and verbal skills
Management of staff calendar and multiple scheduling
Managing confidential files and records
Assisting management with all administrative functions
Maintaining historic records and databases
Coordinator of services
Creating and implementing educational material
Organizing special events
Computer Skills
Citrix (Cerner and Profit applications)
Operating IBM-compatible and Macintosh computer systems
Microsoft Office (Word, Excel, PowerPoint, Access)
Microsoft Corel Office
Internet Browsers
Email Clients Netscape, Microsoft Explorer, Microsoft Outlook, Gmail
Various Internet tools (FTP, telnet)
Social Media
Counseling and Personal Skills
Ability to interact calmly in stressful situations and respond accordingly
Skilled in counseling in a variety of situations
Ability to consult when need is out of scope of expertise
Developed and implemented educational material for group setting
Ability to work both independently and as a team member
Ability to comply with and execute company directives
Ability to work with culturally diverse people
Well developed organizational skills
Ability to function proficiently in multi-task environment
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