Administrative Assistant Customer Care
Resume:
********@**.*****************
.ca
Scarborough, ON M1E 2R3
PANKAJ
K.
@
h
a
https://linkedin.com/in/pankaj
-khandelwal1
PROFESSIONAL SUMMARY
Experienced Administrative and Customer Care with over 2 years of experience.
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Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
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• Excellent communication, interpersonal, organizational skills Reliable and hardworking individual who is willing to take initiative and learn new skills
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Ability to work well under pressure and meeting deadlines with minimal supervision
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• Cooperative team player with the ability to work well independently
• Microsoft Office skills ( Excel, Word and PowerPoint), CRM, Email Ability to speak fluently in Hindi, and strong understanding in Gujarati and Punjabi
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BHARATI VIDHYAPEETH UNIVERSITY
Delhi • 2016
Bachelor's Degree: Business Admini
stration
CENTENNIAL COLLEGE
Toronto, ON • 2018
Post Graduate Diploma: Global Bus
iness Management
EDUCATION
SKILLS
• Technology
• Communication
• Creativity
• Time Management
• Leadership
• Adaptability
• Self- motivated
• Decision Making
CONCENTRIX - Customer Care Agent
Gurugram, Haryana • 11/2016 - 02/2017
FOOTPRINT EVENTS - Administrative Assistant
New Delhi, DL • 08/2015 - 09/2016
WORK HISTORY
Greeted the customer warmly in a professional and timely manner with verifying customer's account information; responded to questions and inquiries.
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Provided troubleshooting support to solve cellular issues such as mobile network connectivity and internet settings.
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Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
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Conferred with customers about concerns with products or services to resolve problems and drive sales with customer's feedback on services.
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Entered customer interaction details in Concentrix Database to track requests, document problems and record solutions offered.
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Talked to clients, listening to their needs and presenting ideas and solutions to their requirements.
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Demonstrated attention to detail, organizational strengths and advanced skills in negotiations and cost-cutting strategies to deliver events that consistently exceeded client expectations.
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Conducted research and actively sourced the best vendors and suppliers for clients while staying within the parameters of the budget.
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Negotiated with vendors and suppliers for the best terms, conditions and arrangements. The objective of the negotiation is to increase the value of service without compromising the budget.
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Communicated with the customers accordingly on the field and planning with in the budget and showcasing them the location what it would look like after the decor.
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Contact this candidate