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Administrative Assistant Customer Care

Location:
Scarborough, Ontario, Canada
Posted:
May 28, 2019

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Resume:

ac9hc1@r.postjobfree.com

.ca

647-***-****

**** ******** ****** ****,

Scarborough, ON M1E 2R3

PANKAJ

K.

@

h

a

https://linkedin.com/in/pankaj

-khandelwal1

PROFESSIONAL SUMMARY

Experienced Administrative and Customer Care with over 2 years of experience.

Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

• Excellent communication, interpersonal, organizational skills Reliable and hardworking individual who is willing to take initiative and learn new skills

Ability to work well under pressure and meeting deadlines with minimal supervision

• Cooperative team player with the ability to work well independently

• Microsoft Office skills ( Excel, Word and PowerPoint), CRM, Email Ability to speak fluently in Hindi, and strong understanding in Gujarati and Punjabi

BHARATI VIDHYAPEETH UNIVERSITY

Delhi • 2016

Bachelor's Degree: Business Admini

stration

CENTENNIAL COLLEGE

Toronto, ON • 2018

Post Graduate Diploma: Global Bus

iness Management

EDUCATION

SKILLS

• Technology

• Communication

• Creativity

• Time Management

• Leadership

• Adaptability

• Self- motivated

• Decision Making

CONCENTRIX - Customer Care Agent

Gurugram, Haryana • 11/2016 - 02/2017

FOOTPRINT EVENTS - Administrative Assistant

New Delhi, DL • 08/2015 - 09/2016

WORK HISTORY

Greeted the customer warmly in a professional and timely manner with verifying customer's account information; responded to questions and inquiries.

Provided troubleshooting support to solve cellular issues such as mobile network connectivity and internet settings.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Conferred with customers about concerns with products or services to resolve problems and drive sales with customer's feedback on services.

Entered customer interaction details in Concentrix Database to track requests, document problems and record solutions offered.

Talked to clients, listening to their needs and presenting ideas and solutions to their requirements.

Demonstrated attention to detail, organizational strengths and advanced skills in negotiations and cost-cutting strategies to deliver events that consistently exceeded client expectations.

Conducted research and actively sourced the best vendors and suppliers for clients while staying within the parameters of the budget.

Negotiated with vendors and suppliers for the best terms, conditions and arrangements. The objective of the negotiation is to increase the value of service without compromising the budget.

Communicated with the customers accordingly on the field and planning with in the budget and showcasing them the location what it would look like after the decor.



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