Customer Service Accounting Assistant
Resume:
DIANNE B. BECK
Augusta, Georgia 30906
***********@*****.***
*************@*****.***
OBJECTIVE: To secure a responsible position with a progressive firm that will utilize my skills and experience and provide growth opportunities.
EXPERIENCE:
2/16 – Present Personnel Tech I/H.R. Dept – Department of Juvenile Justice (Augusta RYDC) Calculates and initiates payroll computation and deductions and enter data into computer system. Completes employment entry processes for new employees. Coordinates hiring processes, ensuring all required forms are completed and all clearances are obtained. Enters and verifies personnel transactions. Processes and issues employee paychecks and statements of earnings and deductions. Processes enrollments and changes and responds to questions regarding the benefit programs. Provides information to agency staff regarding transactions or other personnel related issues. Provides information to employees and others on payroll matters, tax issues, and benefit plans. Resolves personnel transaction problems. Reviews and processes personnel and/or position transactions. Schedules and monitors the sorting and distribution of employee paychecks. Verifies attendance, hours worked, and pay adjustments, and post information onto designated records. Maintains knowledge of current trends and developments in the field by reading appropriate books, journals and other literature and attending related seminars, conferences and the like. Applies pertinent new knowledge to job. (performed by all incumbents). Maintains a consistent, high-quality, customer-focused orientation when conducting business and providing services or products to employees, job applicants, the general public and other external customers.
(performed by all incumbents). Processes criminal history record checks and maintains associated files (performed by some incumbents). Creates and maintains a high performance environment characterized by positive leadership and a strong team orientation (performed by some incumbents). Processes time scheduling, leave balances, pay period close, quick timestamp for managers in Kronos. Oversee the P.O.S.T/ Juvenile Correctional Officers Packet Preparation for training. Prepare documents for fingerprinting(GBI-GCIC/FBI-NCIC)with new hire. Prepare documents for FMLA(continuous/intermittent, etc). 8/15-10/15 Bookkeeper -Glenn Hills High School(Richmond County Board of Education Maintained financial books/school financial records. Requisitioned supplies, pricing, etc. Prepared bank deposits. Maintained supply of postage stamps. Inventoried and re-supplied office, school forms. Handled school student insurance. Checked and deposited picture money. Maintained up-to-date records on all employees. Maintained monthly and bimonthly payroll reports on teachers, substitutes, cafeteria employees, and custodial employees. Filled-out the teachers and staff certificate of absence, and request of teacher signature to accompany payrolls. Requisitioned all materials for the school. Sent copies and receiving slips/paperwork to the Central Office. Maintained record of money allocated to teachers for requisitions. Reconciliation and Transferred of entries, Ledger entries. 6/13-8/15 Accounting Assistant/Office Coordinator –Global Personnel Solutions a Division of the Walker Group
Reviewed all invoices for appropriate documentation and approval prior to payment. Prioritized invoices according to due date. Processed check requests. Audited and processed credit cards bills. Matched invoices to checks, obtained all signatures for checks. Assisted and printed payroll checks when needed. Responded to all vendor inquiries. Reconciled vendor statements, researched and corrected discrepancies. Maintained files and documentation. Weekly entry of Versatex billing into MAS90. Assisted with other projects as needed. Mastery on Field Glass Application and processes. Submitted SOW Invoices, Procter & Gamble Invoices, Schenker Invoices, Interstate Invoices, Pratt Industries, Cleveland Plant, Albany Invoices, prepared and uploaded timesheets, assigned invoice numbers to the weekly recap spreadsheet. Worked items with job posting/job seeker numbers, on boarding items clear daily. Processed cash receipts/check remittance (Versatex). Researched status for invoice numbers on the Accounts Receivable Aged Invoice Report. Payroll Reconciliation/Payroll Support. Assigned Invoice numbers to departments on recap sheet. Verified weekly report for compliance issues. Uploaded time from unbilled hours and payroll. Certified medical deductions for payroll. Weekly Reports. Prepared codes for payroll. Recorded hours from approved rosters for payroll. Weekly Compliance Reports.
5/09-1/13 Property Acquisition Manager/Property Management Support –APD Urban Planning & Management, LLC;
Acquired over $2 million in acquisition of properties for the Augusta Housing & Development Department (City of Augusta/Laney-Walker Bethlehem Area) with potential sellers, ordered and maintained property appraisals. General filing: Maintained, updated and managed property owner/administrative files in a confidential/ethical manner. Researched Tax data for Augusta-Richmond County GIS System for select property information. Assisted in conducting follow-up calls and tracking of potential sellers when necessary. Negotiated with clients professionally regarding the selling of their properties. Resolved issues with Contract of Sales, Appraisals, Letters of Interest, etc.. Scheduled town hall, community and other meetings/appointments as requested. Prepared Authorization To Purchase, Letters of Interest/Intent, Contracts, Prepared Acquisition/Real Estate Agendas, etc...Maintained excellent working relationships with referral sources for potential sellers, project development partners and city officials. Managed Office and Controls Resources. Scheduled and Trained new personnel. Marketing/Finance, Program reports, pre-development of construction manual, pattern book, finance tools/management tools. Assisted Senior Project Manager with various patterns for CAD standards, site plans, model plans and rendering. Maps, blight findings, survey results, grants and entitlement process. Monitored Contracts, Revised Contracts, Negotiated with clients.
10/07-10/08 Accounts Receivable – Gordon Chevrolet Received payments from various departments, daily deposits, filed cash receipts, receptionist duties, collections, monthly reports (ADP System). Posted payments. 6/06-9/06 Accounts Receivable – Career Personnel (Morris Visitor Publications) Received payments for published magazines, daily deposits, spreadsheets, reports, mail picked-up and distributed.
3/06-4/06 Accounting Assistant – Career Personnel (Equity Residential) Filed, Researched, Made copies of documents. Assigned to a special project that was completed in a timely manner.
7/03-8/05 Accounts Receivable/Accounting Assistant I (Grade 7) – Physicians Practice Group
Prepared payments for deposit. Microfilmed all payments deposited for backup records. Prepared batches from bank deposits. Prepared check requests to collection agencies. Prepared Practice Site payments for deposit. Prepared check requests for MCGHI payments received from PPG. Responsible for meeting daily banking deadlines. Reconciled daily amounts deposited in checking accounts to totals calculated by Mail Clerks. Tracked daily and month-to-date deposits. Segregated Accounts Receivable payments from those amounts requiring a general ledger entry. Utilized the IDX system for patient account inquiries and tracing of payments posted to the unidentified payment accounts. Communicated when necessary to patients, insurance companies, banking institutions, etc. to assure proper payment and deposit information is received. Prepared EOB’s and printed checks(Quantum System) for reimbursements from medical claims. 4/02-7/02 Head Teller – Regions Bank
Received deposits, cashed checks, ordered funds for the branch. Supervised tellers
(4-6 tellers). Phone duties. CRT.
7/00-4/01 Cashier/Revenue –City of Savannah
Received payments for property taxes, bills, fees and other services. Processed mail payments. Daily deposits. Filed disposed tickets. Customer Service. 8/98-4/00 Teller/Head Teller – The Savannah Bank
Received deposits, cashed checks, ordered funds for all the branches. Supervised tellers(6-8 tellers). Scheduled tellers to work on Saturdays. Trained new personnel. Phone duties. Office practices and procedures.
2/97-6/98 Receptionist/Brokerage Assistant – Investment Performance Services Answered all incoming calls. Handled and distributed all incoming/outgoing mail. Accepted and signed for all packages/correspondence. Processed, reconciled and filed bank statements. Prepared monthly reports. Data entry. 7/91 – 12/95 Central Cashier/Accounting – Morale Welfare Recreation Services Received, counted and verified revenues weekly from 27 agencies and contractors; accurately and efficiently completed appropriate ledger entries daily. Maintained a meticulous record of all financial transactions; successfully passed annual cash audits with zero shortages/overages. Bookkeeping of all records. Reports. Out-processed all Military and DOD Personnel. Collections for all returned checks. Issued gas coupons for work related travel. Daily deposits. Examined Daily Activity Reports and completed appropriate data entries by computer. Accurate reporting, efficient operations and financial planning. Primary point of information/contact for new arrivals.
EDUCATION
AND TRAINING:
UNDERGRADUATE EDUCATION:
11/2009 - Present
Strayer University- 1330 Augusta West Parkway- Augusta, Georgia 30909-6427(Bachelor of Science in Accounting).
1993/1994, 1994/1995
University of Maryland - 3501 University Blvd. East- Adelphi, MD 20783 (Undergraduate General Studies).
07/1980 - 07/1987
Augusta Technical College - 3200 Augusta Tech Drive- Augusta, GA 30906 (Developmental Studies, Practical Nursing, Accounting, Banking/Finance)
SPECIAL TRAINING/CERTIFICATE:
Time Management Training Certificate -11/2000
Computer-Training (IFMS) Certificates (11 different courses)- Oct/Dec 1993; Feb.1994; April 1994.
Telephone Service & Service Excellence Training Certificates - 09/1994 Business Etiquette Training Certificate - 01/2001
Customer Service Training Certificate - 10/2000
WordPerfect 8.0 Level 1 Training Certificate - 01/2001 At Your Service Training Certificate - 08/2000
Intercultural Relations Course Certificate(Department of the Navy/Naples Italy) - 05/1992
Certificate of Appointment of Notary Public - Augusta Richmond County 11/2012- 11/2016
COMPUTER SOFTWARE:
Microsoft Word Excel/Windows Vista
Power Point
Microsoft Outlook
MSG/Quantum
ADP System/APD Server
Field Glass Software
SAP Field Glass Vendor Management System
MAS90
AESOP
BusinessPlus
Eschoolmall
Kronos/Team Georgia/Peoplesoft
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