David Michalik

Macomb, MI ***** M: 586-***-**** ac9h9s@r.postjobfree.com www.linkedin.com/in/david-michalik1

OPERATIONS MANAGER

Highly motivated IT Professional with exceptional analytical, organizational, and interpersonal skills with a focus on achieving results and meeting project deliverables. Proven track record in translating business needs into actionable tasks. Expertise in leading global, virtual and cross-functional teams, vendor management, mentoring, training, team building, client relations, and IT business planning. Have planned and managed multimillion dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.

CORE COMPETENCIES

Cross-Functional Supervision System Migrations/Integrations Problem Solving Risk Management

Requirements Analysis IT Business Planning Project Recovery Costing and Budgeting

Vendor Management Enterprise-Wide Implementations Document Management Systems

Team Building and Mentoring Flawless Execution/Support

TECHNICAL SKILLS

Expert: Apache, PHP, SQL, CSS, HTML/XHTML, JavaScript/jQuery, Shell Scripting, Windows Client and Server OS, Mac OS, ITSM, Microsoft Office Suite, Adobe Suite, Service Manager

Highly Proficient: SCCM, Hyper-V, Horizon View/VMware, MS Active Directory

Working Knowledge: Microsoft Intune, Microsoft Exchange, Linux, SAP, Tableau, Wireshark, Cisco AnyConnect

PROFESSIONAL EXPERIENCE

General Motors, Detroit, MI 2013 – Present

Executive Support Technical Lead

Worked to transform General Motors’ Executive Support program into a globally aligned team providing a consistent IT experience for all senior leaders across the company. Cultivated strong relationships with Executives and drove changes in the enterprise model that better met the unique needs of the top officers within the company.

Oversaw 8 direct employees and 32 indirect reports globally.

Lead the development and rollout of an automated data backup solution to all Executives globally.

Integrated the Executive Support processes into the GM Global Service Desk operational model to facilitate seamless support of all GM senior executives globally. Developed all workflows and processes for Service Desk technicians to properly handoff an executive to the support team.

Oversaw all international Executive job transfers to ensure a smooth IT handoff between sending and receiving sites and verifying the new office is 100% operational prior to the executive’s arrival date.

Key stakeholder for all enterprise software deployments ensuring minimal impact and disruption to executives, providing final approval to all Executive impacting software implementations.

Acted as IT liaison for GM Cruise and Maven, two newly formed GM divisions, each with unique IT needs outside of the standard IT portfolio.

Hewlett-Packard, Warren, MI 2006 - 2013

Technical Field Services Manager – General Motors Account

Oversaw 64 direct employees and virtual team of over 200.

Drove a total redesign the PC refresh process resulting in an annual cost savings of 1.3M through reduced infrastructure costs and lower FTE requirements.

Member of the steering committee that oversaw the negotiations of the 2010 Master Service Agreement with General Motors.

Continually monitored team performance providing additional training, coaching/mentoring, process improvements where needed to ensure that Service Level Agreements were achieved.

Exceeded quarterly Service Levels six consecutive years with annual increases to the baseline metric.

Reduced annual operating expenses by 10% each year while maintaining contractual obligations to client.

Managed the GM North America PC migration/refresh initiative, upgrading the OS and hardware of 50,000+ client machines in 8 months.

Electronic Data Systems, Warren, MI 1999 – 2006

Global Field Services Manager – General Motors Account

Managed direct day to day activities of 33 onsite technicians and 50+ indirect reports.

Consolidated 11 teams performing limited functions into a single organization that delivered all client based onsite serveries at General Motors’ Technical Center.

Promoted a technical exchange by implementing a virtual team consisting of members across multiple support organizations to discuss trending issues and associated resolutions; this evolved into the account’s knowledge management system for the enterprise.

Created centralized asset depots responsible for the collection and redistribution of all client based IT assets reducing overall hardware costs. Maintained 19 asset rooms in 11 countries coordinating the lifecycle management of approximately IT hardware 7,000 assets.

Managed 17 IT help support rooms across 9 countries facilitating faster issue resolution for clients.

CERTIFICATIONS

ITIL v3 Foundations

EDUCATION

Biochemistry, Michigan State University, East Lansing, MI

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