Shane Nadeau

Customer Service Representative

Charlton, MA 01507

ac9h9q@r.postjobfree.com

508-***-****

Customer Service Professional seeking an opportunity where I can maximize my skills, demonstrating strong client services/data entry skills, with the ability to make a positive contribution to the company.

Experience

MSR II

UHealthSolutions - Shrewsbury, MA

July 2017 to January 2019

• Complete elder abuse reports for the Executive Office of Elder Affairse, by obtaining information through probing questions through phone calls.

• Assist with the enrollment of Prescription Advantage, a State Pharmaceudical Assistance Program; maintaining accounts; assisting in the Enrollment and Eligibility department.

• Provide accurate information to both mandated and non-mandated reporters.

• Assisting with training of new employees.

• Data entry and scanning for additional health-related programs.

Customer Service Representative

TransCore - Auburn, MA

April 2016 to July 2017

• Effectively handle high volume customer service calls and service issues regarding inquiries and

concerns about their E-Zpass or Pay By Plate accounts.

• Maintain accurate records while updating and resolving any issues related to E-Zpass.

• Data entry, account migration, light accounting.

• Assist with supervisor call backs.

• Training of new employees, data entry, account changes/adjustments, statement requests, process

payments.

Dispatcher / Driver

King Courier Transportation - Webster, MA

February 2012 to March 2016

• Provide transportation to medical clients and other customers.

• Provide input to management regarding new employees, as well as training.

• Answer phone, and provide trips to drivers.

• Creating a schedule for medical transportation and taxi drivers.

• Provide prices and estimates for various jobs based on mileage, workload, time, etc.

Education

Quinsigamond Community College - Worcester, MA

August 2012 to August 2013

Millbury Memorial High School - Millbury, MA

August 2001 to June 2003

Skills

• Customer service

• Data Entry

• Typing - 75 WPM

• Telecommunications

• Supervision/Management

• Knowledge/experience with computer programs and software

As someone who has both a passion for - as well as professional experience with - mobile technology, I was immediately interested upon learning of your position opening for a Cell Phone Analyst with UMass Memorial Health Care.

From 2010 to 2012, I worked for RadioShack where I assisted customers with both the activation of new devices, setting up, maintaininng, and changing plans, as well as troubleshooting,. I became skilled with plans and devices with most of the major US carriers, and took pride in having customers walk away happy.

While my employment history since RadioShack has not pertained much to the role you are looking to fill, I have kept up with mobile technology, and am often activating a new phone at least once every month or two, whether it's a new phone for myself, or for a family member.

I am currently an employee at UHealthSolutions, which is an affiliate of UMASS Medical School, and located on the Shrewsbury Campus. I highly enjoy the UMASS environment, and while I'm looking to change my career, I would love to stay with UMASS, and strongly believe that this would be a change that I would highly enjoy.

Upon viewing my resume, I hope to hear back. Thank you for your time.

Yours Sincerely,

Shane Nadeau

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