MERCEDES BISCONDE CRUZ

**** *** ******, *** ****, Alberta T4N4T1

Cellphone:403-***-****

Email: ac9h9m@r.postjobfree.com

Highly personable, dedicated and motivated individual currently seeking any rewarding position within a dynamic organization. Offer formal education, personal and professional development. Willing to take additional training and/or courses to meet employer expectation.

Professional Profile

•Exceptionally organized professional who learns new systems quickly and take initiative towards gathering information on behalf of the clientele.

•Knowledgeable in the use and operation of Microsoft Word, Excel and Publisher operating systems.

•Highly efficient, enjoy ensuring that my tasks are completed in a timely manner.

•Carefully perform a variety of tasks such as dressing, feeding, overseeing children play and daily activities.

Summary of Accomplishments

•Developed a broad range of experience in bookkeeping for a variety of businesses including: photo copier services, retail stores, service industries and hospitality facilities.

•Prepared and received payments from Hotel accommodations, calculating daily transactions and recording payments received through debit machines.

•Reconciled visa, American Express, Master Card and Debit Machine and Cash received as payments and deposits to designated financial institutions.

•Submitted report directly to the Executive Director of our organization and Citizenship Immigration of Canada (CIC) Program Funder.

•Supervised and maintained good relationship among (7) Seven Home Visitors from different community and responded to the needs of our clientele in order to connect to different serving agencies.

•Attended and prepared the needs of the children health and personal habits such as eating, resting and toilet habits.

•Discussed to parent records on individual children, daily observations and information about meals served, activities and medications administered.

MERCEDES BISCONDE CRUZ

Continued Page 2 Employment History

Program Coordinator Central AB Immigrant Women’s Association 2012– 2015

Administrative Assistant

Train, support and connect Home Visitors to different serving agencies in Red Deer area and district in order that we can help our clientele ( New Comers- parents and children). Answered phone calls and responded to inquiries and concerns. Directly report to Executive Director and Funder.

Front desk/ Telephone operator Sheraton Hotel, Red Deer 2011 – 2012

Checked- in and Checked-out guests, processed bill statements. Assist and help customers, co-workers and staff. Received and prepared payments of this hotel complex. Answered Multi-line phone system and responded to inquiries regarding hotel services. Balanced daily financial transactions and prepared reports.

Assistant Program Facilitator Collicutt Center, Red Deer 2009 -2011

Provide direct support to participants, and instructor of this popular recreation center., Possess general knowledge of the programs and events being sponsored at the facility in order to perform interested citizens. Respond to patrons’ inquiries and concerns as well as perform routine general janitorial and maintenance activities.

Childcare worker G.H. Dawe Center ( Kids Corner) 2016 - 2017

Organize and store toys and materials to ensure order in activity areas. Dress children and change diapers. Sanitize toys and play equipment. Support children’s emotional and social development encouraging understanding of others and positive self-concepts.

Childcare Provider Spice Family Dayhome 2016 – 2018

Care for children in my home. Identify signs of emotional or developmental problems in children and bring them to parents or guardian attention. Help children with school work. Read to children and teach them simple painting, drawing, handicrafts and songs. Organize and participate in recreational activities such as indoor and outdoor games

Formal Education

Bachelor of Science in Commerce Saint Mary’s University, Philippines

Major in Accounting

Professional Development and Training Certificates

Leadership Network 101, Telephone Courtesy Training, Alberta Health Services Food Safe Handling,

H and R Block Tax Preparation, Microsoft Excel Level 1, Microsoft Word Level 2, Simply Accounting Level 1, High Five- Principles of Healthy Child development, Completed St. John Ambulance Standard First Aid/ CPR, Non-Violent Crisis Intervention training, Medication Administration.

References (Available at Interview)

Contact this candidate