Human Resources Customer Service

Profile

Highly accomplished human resources professional with a large experience in planning, designing, developing and evaluating major human resources programs, proven ability to partner with top management by providing accurate and professional advice

Talent acquisition and counselling in recruitment strategies

HR Marketing, headhunting, direct approach (social media, job fairs, 5-7, networking)

Provide subject matter expertise in all staffing policies and processes

Maintain knowledge on all industry trends to ensure compliance to all recruitment guidelines, supervise and assist the recruitment team to design all performance standards, lead employment branding initiatives

Strong interpersonal skills, good management of stress and priorities

Strong organizational and editorial skills, analytical skills, self-discipline, business acumen

Proficient in MS Office (Word, Excel, Outlook and PowerPoint), SAP HR, CV Manager, Successfactors, Taleo, WorkDay, LinkedIn Recruiter, Deskflow-Interconnect, Indeed, etc.

Work Experience

Talent Acquisition Senior Partner January 2019 – current

BGIS, Montréal/Ottawa (real estate, property and facility management)

Perform full cycle recruitment (sourcing, screening, candidate assessments, interviews, offer negotiations) for full time and contract opportunities for all of Canada

Coordinate with universities, colleges and industry associations in relation to targeted hires

Work on company brand to reach a broader and wider market of candidates, participate in recruiting events and job fairs

Build and maintain network of potential candidates through pro-active market research (e.g. social platforms and professional networks), sourcing and on-going relationship management

Also responsible for data management and integrity within the Applicant Tracking System and other HR systems, ensuring consistency and competency in human resources processes, including compliance with provincial and legal requirements and BGIS’s corporate standards.

Talent Acquisition Senior Advisor April 2018 – December 2018

Transat AT Inc.,Montréal, Québec (airline and travel industry)

Own the recruitment process from end to end, starting with creating job descriptions to drafting the employment contrats, signing the offers and preparing on-boarding

In charge of the recruitment of expert and middle managers for the airline and tour operator (different positions in IT, finance, marketing, sales, operations and human resources) - Acquisition of 20 new talents

Also responsible for the recruitment of the senior staff executives and executive assistants of the group new hotel division in Miami (sourcing and direct approach of passive candidates, Skype and phone screen, follow up with the new company President, set up of in person interviews in Miami, also liaise with local agencies for other staffing needs)

Act as an advisor to the Hiring Managers in all stages of the recruitment process

Work Experience (continued.)

Talent Acquisition Senior Consultant and Sourcer (temporary contract) December 2017 to February 2018

Raymond Chabot Ressources Humaines, Montréal, Québec

Initiate and ensure contacts with potential candidates through head hunting on social media and professional networks, talent mapping and profiling

Develop and update job descriptions and job specifications

Interact with potential candidates and assess candidates skills, experience and abilities

Maintain candidates databases and develop talent pipelines

Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates

Perform various administrative support tasks

Senior Talent Acquisition Consultant (temporary contract) April to June 2017

Aimia Canada Inc., Montréal, Québec

Massive recruitment of several Customer Service Representatives for the Vancouver and Montreal call centers (Aeroplan program), identified and screened candidates’ profiles, managed the phone interwiews, wrote the job posting, forwarding files to managers, follow up in Workday.

Senior Talent Acquisition Specialist (temporary contract) November to March 2017

Pratt and Whitney Canada, Longueuil, Québec

Responsible for recruiting several middle managers and senior staff executives on a new business line (Top Line Growth)

Acted as an advisor to the Hiring Managers in all stages of the recruitment process

Developed and implemented targeted and innovative recruitment strategies to attract the best resources

Analyzed recruitment needs with managers, wrote job descriptions and announcements, interpreted psychometric tests

Developed and maintained a network of contacts in order to identify and source the most qualified candidates

Analyzed external applications and proceeded to all stages of recruitment (research, sorting and analysis of CVs, phone and in-person interviews, offers, follow-ups, etc.)

Provided support to the Human Resources Directors and finalized all assigned projects

Acquisition of 15 new talents (various profiles as business development and strategic planning manageres, data scientists, account managers, etc.), set up of a dedicated pipeline, international recruitment.

Talent Acquisition Specialist (Internship) May to June 2016

Laurentian Bank, Montréal, Québec

Selected candidates through CVs (Customer service positions), managed phone interviews and the application files in the HR portal, conducted the reference checks.

Human Resources Director October 2003 to April 2015

Executive search and HR consulting firm, Prospective RH « PRH », France

Managed 3 recruitment/HR advisors and 1 administrative staffing secretary, including coaching and development

Recruited and sourced mid to senior level executives in a variety of disciplines including legal, sales, marketing, business development, financial, accounting, insurance, IT, manufacturing and HR.

Work Experience (continued.)

Managed full life cycle recruitment process and partnered with HR Managers and VP's of client companies to develop short-term and long-term recruitment strategies

Collaborated, influenced, and consulted with senior management on hiring decisions daily

Utilized creative sourcing techniques in order to target and cold call passive candidates and maintained a database of candidates

Qualified the best candidates through established recruitment processes that include phone screening, technical and behavioral interviewing techniques, and the use of other assessment tools

Built candidate pipelines to fill current and anticipated vacancies

Generated recruitment reports and conducted reference checks on finalist candidates

Built and maintained client/candidate relationships through email, phone and in-person meetings to ensure satisfactory understanding of client needs as well as candidate career goals

Extended and negotiated offer package to candidates.

Was in charge of the negotiation of fee structure and bill rates for clients

70% of candidates placed were recruited candidates from cold calling.

Always exceeded annual revenue goal

Provided advice and coaching on all compensation, performance management, resource planning, employee relations, talent development and mobilization, engagement and retention activities, training policies, HR best practices

Proactively participated in various HR projects and supported HR teams of client companies (implementation of various HR procedures, programs and policies), interpreted and explained HR related laws, standards and regulations

Developed and implemented organizational development policies and programs to create positive organizational climates and improve job satisfaction

Human Resources Manager January 2012 to April 2013

Transas Mediterranean Sophia-Antipolis, France

(temporary contract – Transition Manager) (products and tecnology solutions for the marine industry)

Managed all succession planning and performance management, recruitment, staffing, training and HR compliance initiatives

Provided company with updated salary and job description information

Offered a support role to the heads of business units and the Chief Executive Officer

Implemented all HR procedures and employment contracts in collaboration with the Group HR Vice President in Sweden

Created employee handbook and developed onboarding programs

Human Resources Generalist February 2001 to December 2002

Marineland in Antibes Biot, France

Oversaw the administration of benefits, leave of absences and payroll

Supported the annual compensation cycle and annual review process for all employees

Developed on-boarding orientation program and materials for a smooth transition and successful incorporation of employee within organization

Administered HR policies and programs supporting business goals

Assisted hiring managers with the recruitment and selection process

Human Resources Avisor April 1995 to November 2000

Amadeus IT Group in Sophia Antipolis,, France

Acted as the first point of contact between the line managers, their business units and the HR team

Provided guidance to executive and management staff regarding HR issues

Wrote and rewieved the HR policies under the supervision of the HR Director

Supported overall business operations and ensured the company was in compliance with all labour laws

Assisted with employee training, coaching, and onboarding, and played a key role in recruiting and retention

Provided advice in work reviews, performance management and change processes

Education

Master in Human Resources and Industrial Relations – Law School of Nice University – 2000

Other experience

Industrial Relations Advisor from 2006 to 2012 (Law firm BFP in Nice, France) - Consultancy in employment law, mediation and conflict management, legal and HR aspects of reorganizations

Lecturer in Higher Education in Human Resources Management and Labor Relations (2001-2013) - Universities (Nice Sophia Antipolis and Var) and Business Scholls (Edhec, Ipag and Skema)

Pascale Guichard

Montréal (Québec) / 514-***-**** / 438-***-****

*******.********@*****.***

https://fr.linkedin.com/in/pascaleguichardTalent Acquisition and Human Resources Business Partner

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