Digital Marketing Customer Service
Resume:
Amos Akhoyanta
Marketing & Client Relationship Professional
Dedicated professional with years of active experience working in B2B and B2C settings in marketing, business development, client relationship, customer service capacity. Led, managed and effectively oversaw each stage of the marketing process, from idea formulation, content creation, lead generation to service delivery. Currently studying for my master's degree but open to quality internship opportunities.
*************@*****.***
Malta
linkedin.com/in/amos-akhoyanta
SKILLS
Proficient with Microsoft
Word, Excel & PowerPoint
Mailchimp for email
marketing and ad campaigns
Time Management
Interpersonal communication
skills
Oral and written
communication skills
Team Player
EDUCATION
10/2018 – Present
M.Sc. Medical
Biotechnology
University of Siena
08/2007 – 06/2011
B.Sc. Microbiology
(Honours)
Babcock University
LANGUAGE
English
Full Professional Proficiency
Italian
Limited Working Proficiency
WORK EXPERIENCE
06/2018 – 10/2018
Head of Marketing and Sales
Adbasador Media Limited
Lagos
A digital marketing firm
Managed the social media efforts on Twitter, Facebook & LinkedIn for the brand and increased engagement rates by 50% under 5 months.
Coordinated the implementation of new marketing and advertising campaigns that helped to facilitate brand awareness, resulting in an increase of visitors to our website by 35% in 2 months.
Collaborated with the executive officers to create and deliver high profile presentations and marketing materials which delivered increased business transactions. 03/2017 – 05/2018
Client Relations and Management Executive
Loyalty Solutions Limited
Lagos
Foremost loyalty design, implementation and consulting company New Clients acquisition – I signed up a total of 50 high-end restaurants and other businesses for a loyalty program initiative for a major card payment provider under 3 months. Sourced for new business opportunities by liaising with business owners and educating them of the need and the benefits of having a loyalty program. Over 70% success rate in new client acquisition.
Managed the client accounts of Bheerhugz Cafe, Esporta Hotels and GrandSquare Stores around Nigeria amongst others. Maintained a client relation rate of over 90%. 02/2016 – 12/2017
Restaurant Operations Manager
Food Concepts Nigeria
Lagos
Market leader in the West African quick service restaurant sector Facilitated an increase in net sales at the restaurant to a tune of 36% over the previous year. Awarded best performing restaurant twice consecutively. Created an enabling environment for staff to ensure profitability, process and generated statutory reports.
Maintained quality management and full compliance with set local and international industry policies.
07/2015 – 02/2016
Assistant Restaurant Operations Manager
Devyani International
Lagos
Operators of Kentucky Fried Chicken (KFC) franchise in Nigeria Responsibilities included assistant management of 15+ team members, weekly schedules, restaurant purchases and food preparation.
Provided highest level of customer service with a positive and professional attitude. Oversaw training needs, inventory control, supply orders, and other logistical responsibilities. Achievements/Tasks
Achievements/Tasks
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WORK EXPERIENCE
01/2014 – 06/2015
Human Resource Administrator
Devyani International
Lagos
Operators of Kentucky Fried Chicken (KFC) franchise in Nigeria Organized working schemes; prepared payroll shifts, performance appraisal & reports for team members.
Managed recruitment process; sorting of resumes/CVs, review of candidates profile, interviews. Managed induction processes, training and capacity development for team members. CERTIFICATES
Critical Thinking (03/2019)
Offered by LinkedIn Learning -The course teaches how to think reflectively and independently in order to make thoughtful decisions.
Fundamentals of Digital Marketing (02/2019)
Offered by Google - This course teaches the Fundamentals of digital marketing, to help grow a business or career. Effective Leadership (01/2019)
Offered by HP Life e-Learning - I learned a range of leadership approaches to be an effective leader and how to communicate/collaborate more productively with colleagues. Social Selling on Twitter (01/2019)
Offered by LinkedIn Learning - This courses teaches how to use Twitter to get in touch with prospective buyers and start relationships.
Selling Online (01/2019)
Offered by HP Life e-Learning - The course explores how to effectively list products online, take and edit digital photos to post products in an online marketplace and sell. Branding & Marketing For Startups: Learning How To Stand Out (08/2018) Offered by Udemy -This course teaches top brand design strategies to build physical product brand & grow a business.
Achievements/Tasks
Contact this candidate