CURRICULUM VITAE

OF

CLAUDRETTE MERCY-MERICK

KAYSTER

Personal Details:

Surname: Kayster

First names: Claudrette Mercy-Merick Daniel

Date of Birth: 14 January 1989

ID number: 890**********

Nationality: South African

Place of birth: Cape Town

Cell phone number: 073*******

Languages: Afrikaans

English

Address: 41 Koeberg Close

Parklands East

Parklands

7441

Academic Qualifications:

School Attended: Education Department of WC

Highest Grade passed: Grade 12

Subjects Taken: Afrikaans 1st Language English 2nd Language South African Criminal Law Statute Law

Introduction to Criminology

Work Experience:

Institute: City of Cape Town (Current)

Department: Facility Management

Position: Clerk/ FMES

Work Experience:

Administer calls logged on FMIC (Facilities Management Integration Centre)

Logging calls for clients via telephone and email with regards to maintenance that needs to be done in for the City of Cape Town.

Creating of service requests on the Integration System for calls logged by clients.

Working hand in hand with the maintenance teams for work to be done in the Civic Centre and all other buildings that belongs to the City of Cape Town.

Administer alarms as raised on FMES by:

Opening an investigating alarm type and source.

Following predetermined SOP to handle alarm

Ensuring alarm stack is maintained at all times

Raise necessary notifications, work orders and ensuring alarms are closed thereafter.

Maintain entire lifecycle of alarm.

Liaise with stakeholders to ensure alarms are maintained.

Report any faults, changes or issue to Systems Administrator as exposed during the utilization of FMES.

Reference

Name: Ulfah Booley-Abrahams

Position: Manager

Telephone number: 021-***-****

Institute: Province

Department: Office of the Premier

Work Places: Whale Street Cape Town

Position: Intern

Work Experience:

General Administrative work, capturing of data on system and filing of documentation according to date sequence.

Reference:

Name: Clarice Dawood

Position: Manager

Institute: Mvelaserve Cleaning Services

Department: Medigaurd

Work Places: Louis Leipoltd

Intercare Medical Centre

Medicross Medical Centre

Position: General Assistant

Work Experience:

Cleaning and sanitising of working environment for doctors and disposing of medical waste in accordance with business policy.

Reference:

Name: Cheryl

Position: Manager

Telephone number: 021-***-****

Skills and Knowledge Profile:

I am a very hard worker that goes above and beyond normal work duties and hours if required. I am proficient in the use of computer software packages such as MS Excel, MS Word, MS PowerPoint and MS Office. I am well equipped with work with FMES systems. I know how to handle myself in an Emergency situation for medical assistance as I have done First Aid training.

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