Customer Service Representative

Millicent Herron

Inventory/Purchasing Anaylst

Norcross, Ga

*********.*@***.***

Work Experience

Inventory Parts Specialist

Diversified - Norcross

January 2018 to Present

* process PO's for placement of parts orders per tickets entered by techs

* provide order status updates

* updates tracking and order changes

* Retrieve invoices for billing

* Maintains and processes inventory invoices and account receipts

* Update parts pricing

* Process RMA & Advance repairs

* Process, approve, review and submit all expenses for my department

* Makes all travel arrangements for my department

* Processes billing for parts ordered

* Provide clients with quotes for items and services needed

* Research parts needed for techs

Inventory Coordinator

Veritiv - Norcross, GA

2015 to December 2017

* Successfully manage complete purchase order process: confirmation of orders in purchasing system, provide order status, updating, tracking and customer support.

* Maintain and process inventory invoices and account receipts.

* Build and sustain customer relationships with employees, vendors and customers. Purchasing Coordinator

Mood Media - Norcross, GA

2013 to 2014

* Managed AR/AP, payroll and all office management duties.

* Successfully managed purchase order process.

* Maintained inventory, tracking, invoices and account receipts.

* Built and sustained relationships with employees, customers, vendors and affiliates. Inventory Control Purchasing Analyst

Ricoh Corporation - Lawrenceville, GA

1999 to 2012

* Processed inventory discrepancies and corrections.

* Performed SOX audit testing and filing.

* Provided and resolved various customer service issues, concerns and inquiries via phone queue, email, voicemail and texting.

* Processed receipts and shortages for purchase orders.

* Processed technician terminations and new hires using Oracle systems.

* Coordinate biweekly payroll functions: approve time cards and input hourly pay information for timely processing and delivery of regular payroll and manual checks. Customer Service Representative

Interact - Duluth, GA

1998 to 1999

* Managed AR/AP, payroll and all office management duties.

* Aided customers placing telephone orders.

* Processed billing inquires and payment arrangements for phone equipment.

* Resolved escalated calls with dissatisfied customers.

* Provided troubleshooting assistance.

Education

AA in Accounting

Gwinnett Technical College - Lawrenceville, GA

currently pursuing

AA in Fashion/Interior Design

Bauder College Atlanta

1997

Skills

Account Management, Excel, Oracle, payroll, Invoice Matching, Accounts Payable, Billing, Expenses, Travel

Additional Information

• Organizational Skills

• Payroll Coordination

• Excel/Oracle/Microsoft

• Account Management

• Strong decision-making skills

• Multi-tasking

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