Sales Customer Service

CYNTHIA P. LONTOC

Mobile +974-********/+974-********

Email *********@*****.***

PERSONAL SUMMARY

An ambitious, creative, highly motivated, professional who has a passion for the retail industry with an uncompromising commitment to a quality and outstanding customer service. Has proven track record of maximizing retail sales by providing an enjoyable shopping experience for the customers, while providing a comprehensive management, planning and support service to all retail staff.

SUMMARY OF QUALIFICATIONS

• Computer Literate - Computer Secretarial Studies graduate

• 10 Years in marketing campaign and sales development

• Proficient in store supervisory

• Skillful as Visual Merchandiser

• Competent as Sr. Sales Associate

• Experienced Sales Associate

LEADERSHIP SKILLS

• Lead and motivate employees to maximize their potentials.

• Consistently meets projected sales goals.

• Excellent written and communication skills.

• Result and customer driven.

• Excellent and organizational skills and multi-tasker

• Target oriented and sales driven.

• Trained and skilled in overseeing day to day store operations and achieving goals.

• Experience in ensuring proper merchandise presentation.

• Implementing strategies to drive sales.

WORK EXPERIENCES

SALES MERCHANDISER

February 2019 – Present, Smeg Virgin Megastore

Villagio Mall, Al Waab Doha Qatar

• Greeting and welcoming all potential customers.

• Assisting all the customers with the product they need.

• Planning and developing merchandising strategies.

• Responsible for the marketing of my products within the store.

• Analyzing sales figures, customers reactions and market trends to anticipate product needs.

• Checking stocks availability and make sure that stocks and display were replenished from time to time.

• Making sure that the product was delivered to the client on time. RECEPTIONIST/CASIER

March 2018 – January 2019, Zaoq Restaurant

Ezdan Mall Gharafa,Doha Qatar

• Greeting and welcoming all the guests in person or on the telephone;

• Personally, taking orders for take away and follow up with the customer.

• Responsible for all cash transactions (cash or card).

• Accounting and verifying all transactions received, ensure there is an adequate amount of change for cash transactions.

• Preparing the bill and issuing of the receipt to our guests.

• Ensuring the customer experience exceeded expectations by soliciting customer feedback.

STORE SUPERVISOR

May 2013 – September 2016, Adidas Brand Store

Al Naeem Mall, Ras Al Khaimah, UAE

• Assign employees to specific duties.

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

• Provide a shopping experience catered to each and every customer while recommending solutions based on customers specific needs.

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

• Plan budgets and authorize payments and merchandise returns.

• Inventory stock and reorder when inventory drops to a specified level.

• Enforce safety, health and security rules.

VISUAL MERCHANDISER

May 2010 – September 2013, Adidas Brand Store

Al Hamra Mall & Al Naeem Mall, Ras Al Khaimah, UAE

• Organizing the effective and efficient utilization of store space.

• Working closely with the management and marketing team to increase sales.

• Recommending brand, price point and buying depth strategies.

• Working with the VM Manager & sales team to achieve commercial goals.

• Involved in rearranging, re-merchandising and replenishing new stocks as it arrives. SR. SALES ASSOCIATE

Nov. 2008 – May 2010, Adidas Brand Store

Al Hamra Mall Al Jazeera, Ras Al Khaimah, UAE

• Seamlessly integrating sales techniques into service approach to drive sales and KPI.

• Adapts service approach to provide targeted service to multiple customers at the same time.

• Deal professionally with difficult customer situation.

• Use category expertise to drive sales of any specific category.

• Support teammates during the sales process when customers require deeper category/product knowledge.

• Understand the benefits of policies and procedures and adhere to them.

• Actively listens and modify speaking style based on the situation.

• Understands and appreciate when other team members need help and willing to offer supports and provide feedback to improve their performance. SALES ASSOCIATE

November 2006 – October 2008, Adidas Brand Store

Al Wahda Corniche Sharjah, UAE

• Greeting and welcoming the customers.

• Providing an excellent customer service at all times.

• Handling all cash transactions as a Cashier.

• Replenishing the store display and highlighting the new arrivals.

• Calling of customers and informing them about the new collections and upcoming sale or discount.

EDUCATION / TRAINING BACKGROUND

1999-2001 Computer Secretary

AMA Learning Center -San Jose City, Nueva Ecija, Philippines COMPUTER SKILLS

Computer Applications

• All Windows Operating System

• MS Office 2003-2013 Operations (Includes Word Processor, Excel & Outlook)

LANGUAGE PROFICIENCY

English - Written & Verbal - Skillful

Tagalog - Written & Verbal – Mother tongue

Arabic – Verbal - Intermediate

PERSONAL INFORMATION

Nationality: Filipino

Visa Status: Working Visa with NOC

Contact this candidate